• Resolved wahlberg82

    (@wahlberg82)


    Hi support,
    I got a problem with Everest Forms, when looking at the Entries page. It’s not showing the data fields correctly. If you look at the linked web page with a form above you see that I let customers enter a “Product” and a “Trial license type”. The strange thing is that the product column is shown on the Entries overview, but when I watch the details of an entry the “Product” field data shows as “Empty”. The “Trial license type” is not shown at all on the “Entries” page, and is also shown as “Empty” when looking at the details.
    If I export all the entries as a CSV the data is all there(!), so this seems to be an error/bug in the presentation. I just tried to update to the latest version of Everest Forms, which was successful. But no difference to this strange/broken behaviour.
    What should I do to get this working, i.e. be able to view my customers entered data using the admin tools?

    Cheers,
    David

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @wahlberg82,

    Could you please export the form and provide us with the Jason file? We will look into it in our testing environment and get back to you accordingly. For how to import/export form, please check this documentation https://docs.wpeverest.com/everest-forms/docs/how-to-import-export-forms/.

    The Entries dashboard option provides a feature to view the customer entered data as an admin. If you do not want to log in to your site to check the user-submitted data, you can set the email notification with the user-submitted data. Please check this documentation https://docs.wpeverest.com/everest-forms/docs/email-settings/ and follow the instruction kindly. It will help you to set the admin/ user email notification.

    Regards!

    Thread Starter wahlberg82

    (@wahlberg82)

    Hi Amrit, thanks for looking into this issue. I prefer to login to the admin tools to see the entries made by my customers, so I’d love to get it working viewing the data there.
    I’m pasting in the content below of a JSON export of the form:

    {"form_post":{"post_content":"{\"id\":\"764\",\"form_enabled\":\"1\",\"form_field_id\":8,\"form_fields\":{\"ys0GeZISRs-1\":{\"id\":\"ys0GeZISRs-1\",\"type\":\"first-name\",\"label\":\"Name\",\"meta-key\":\"name_4789\",\"description\":\"\",\"required\":\"1\",\"required-field-message\":\"This field is required.\",\"placeholder\":\"\",\"default_value\":\"\",\"css\":\"\"},\"LbH5NxasXM-2\":{\"id\":\"LbH5NxasXM-2\",\"type\":\"email\",\"label\":\"Email\",\"meta-key\":\"email_1036\",\"description\":\"\",\"required\":\"1\",\"required-field-message\":\"Please enter a valid email address.\",\"placeholder\":\"\",\"confirmation_placeholder\":\"\",\"default_value\":\"\",\"css\":\"\"},\"CfCH3KRTdC-7\":{\"id\":\"CfCH3KRTdC-7\",\"type\":\"select\",\"label\":\"Product\",\"meta-key\":\"product_3266\",\"multiple_choices\":\"0\",\"choices\":{\"1\":{\"default\":\"1\",\"label\":\"NNSuperResolution\",\"value\":\"\",\"image\":\"\"},\"2\":{\"label\":\"NNFlowVector\",\"value\":\"\",\"image\":\"\"},\"4\":{\"label\":\"Both\",\"value\":\"\",\"image\":\"\"}},\"description\":\"Choose which of our products you want the trial license to be valid for.\",\"required\":\"1\",\"required-field-message\":\"This field is required.\",\"placeholder\":\"\",\"css\":\"\"},\"0tVpjDvTu3-5\":{\"id\":\"0tVpjDvTu3-5\",\"type\":\"select\",\"label\":\"Trial license type\",\"meta-key\":\"license_type_3828\",\"multiple_choices\":\"0\",\"choices\":{\"1\":{\"label\":\"Node locked\",\"value\":\"\",\"image\":\"\"},\"2\":{\"label\":\"Floating\",\"value\":\"\",\"image\":\"\"}},\"description\":\"You need to choose if you want to test NNSuperResolution\\\/NNFlowVector on a single machine (node locked), or on multiple machines using a network license server (floating). If you are requesting floating licenses as the trial license type, you will receive 10 floating licenses. This will require setting up a server internally on your network.\",\"required\":\"1\",\"required-field-message\":\"This field is required.\",\"placeholder\":\"\",\"css\":\"\"},\"66FR384cge-3\":{\"id\":\"66FR384cge-3\",\"type\":\"text\",\"label\":\"Host ID (MAC address)\",\"meta-key\":\"host_id_1212\",\"description\":\"Please specify the relevant machine's Host ID (MAC address). If you are requesting a node locked license, you should specify that workstation's Host ID. If you are requesting floating licenses, you should specify the license server's Host ID. For information of how to find the correct Host ID, please see the <a target=\\\"new\\\" href=\\\"https:\\\/\\\/www.pixelmania.se\\\/license-documentation\\\/\\\">License Documentation<\\\/a> page. \",\"required\":\"1\",\"required-field-message\":\"This field is required.\",\"placeholder\":\"\",\"limit_enabled\":\"1\",\"limit_count\":\"12\",\"limit_mode\":\"characters\",\"default_value\":\"\",\"css\":\"\",\"input_mask\":\"************\"},\"yhGx3FOwr2-4\":{\"id\":\"yhGx3FOwr2-4\",\"type\":\"textarea\",\"label\":\"Message\",\"meta-key\":\"message_1823\",\"description\":\"If you got any special requests or questions, don't hesitate to specify them here.\",\"required-field-message\":\"This field is required.\",\"placeholder\":\"\",\"limit_count\":\"1\",\"limit_mode\":\"characters\",\"default_value\":\"\",\"css\":\"\"}},\"settings\":{\"form_title\":\"Request a trial license\",\"form_description\":\"\",\"form_disable_message\":\"This form is disabled.\",\"successful_form_submission_message\":\"Thanks for contacting us! We will be in touch with you shortly\",\"submission_message_scroll\":\"1\",\"redirect_to\":\"same\",\"custom_page\":\"2\",\"external_url\":\"\",\"layout_class\":\"default\",\"form_class\":\"\",\"submit_button_text\":\"Submit\",\"submit_button_processing_text\":\"Processing\\u2026\",\"submit_button_class\":\"\",\"honeypot\":\"1\",\"recaptcha_support\":\"0\",\"ajax_form_submission\":\"0\",\"disabled_entries\":\"0\",\"email\":{\"connection_1\":{\"enable_email_notification\":\"1\",\"connection_name\":\"Admin Notification\",\"evf_to_email\":\"licenses@pixelmania.se\",\"evf_from_name\":\"{field_id=\\\"name_ys0GeZISRs-1\\\"}\",\"evf_from_email\":\"{field_id=\\\"email_LbH5NxasXM-2\\\"}\",\"evf_reply_to\":\"{field_id=\\\"email_LbH5NxasXM-2\\\"}\",\"evf_email_subject\":\"New trial license request\",\"evf_email_message\":\"{all_fields}\"}}},\"structure\":{\"row_1\":{\"grid_1\":[\"ys0GeZISRs-1\",\"LbH5NxasXM-2\",\"CfCH3KRTdC-7\",\"0tVpjDvTu3-5\",\"66FR384cge-3\",\"yhGx3FOwr2-4\"]}}}","post_title":"Request a trial license","post_name":"request-a-trial-license","post_type":"everest_form","post_status":"publish"}}

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @wahlberg82,

    Thank you for writing back with the Jason file,

    We have checked your form and found the issue because of the meta key value you modified in your form fields. Please add ‘dropdown_’ as a prefix on your dropdown fields, then submit the form and check your entries.

    For example, if your current modified meta key is product123, you need to add dropdown_ as a prefix. The meta key of your field will be dropdown_product123.

    Regards!

    Thread Starter wahlberg82

    (@wahlberg82)

    Thank you, now it works for new entries being made!
    Cheers, David

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @wahlberg82,

    Glad to know that the issue is resolved. ​If you have a moment to spare, we would appreciate your review of our plugin. Please click on this link https://wordpress.org/support/plugin/everest-forms/reviews and share your thoughts about our team and our plugin. We would love to hear from you.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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