Support » Plugin: GeoDirectory - Business Directory Plugin » Enticed into trying the 30 day money back guarantee.

  • I tried their premium plugin, it was 30-day money-back guarantee. Asked for a refund within the timeframe due to their lack of support, and this was their response:

    “Why do you think you have the right to use our plugins without paying, just because you need to hire someone to give you dedicated support?

    Thank you,

    Team GeoDirectory”

    • This topic was modified 1 month, 2 weeks ago by  Marius L. J.. Reason: Removed name and unfriendly terminology
    • This topic was modified 1 month, 2 weeks ago by  Marius L. J..
Viewing 1 replies (of 1 total)
  • Plugin Author Paolo

    (@paoltaia)

    Hi Masoud,

    You admitted in all your requests that you still want to use our plugins, but because you want to hire someone providing dedicated support, you pretend your money back from us.

    That is not how the money back guarantee works.

    If you intend to keep using our premium products, the money back guarantee, obviously doesn’t apply.

    Just because you are paying someone else to customize our plugins, it doesn’t mean that you can have them for free from us.

    As far as not providing support, our team went above and beyond to solve your 3 support requests just like we do with all our members and this can easily be verified in our support forums which are public. Every question is answered within 24 hours and over 99% are answered within 12 hours.

Viewing 1 replies (of 1 total)
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