Enthusiastic support staff

I was contacted by a support staff when I deactivated the free version. He was very thorough in asking my requirements and explaining their features to me. I reactivated the free version after knowing more about the features. Even for a free version user, the support is very responsive. I eventually upgraded to the premium version because I need more advanced features. The support staff answered my questions enthusiastically and promptly. I was very impressed with their support.