Title: Enrollment Error
Last modified: May 22, 2026

---

# Enrollment Error

 *  [walldyney](https://wordpress.org/support/users/walldyney/)
 * (@walldyney)
 * [20 hours, 27 minutes ago](https://wordpress.org/support/topic/enrollment-error/)
 * After updating the manual enrollment page, when I click “enroll student,” the
   page is blank, and the content database also shows a blank screen. The WordPress
   dashboard appears normal, but the rest is not. This occurs in the Tutor Pro 3.9.9
   version.
 * For now, I reverted to the previous version, 3.9.8, and both problems disappeared,
   but is this only happening to me?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ashfiqur Rahman Anim](https://wordpress.org/support/users/anim07/)
 * (@anim07)
 * [18 hours, 38 minutes ago](https://wordpress.org/support/topic/enrollment-error/#post-18916177)
 * Hi,
 * Tutor LMS and Tutor LMS Pro **3.9.11 are currently the latest available versions**,
   so we recommend updating both the free and Pro plugins to **3.9.11** and testing
   again on a staging site first.
 * Since the issue appeared in **3.9.9** and disappeared after rolling back to **
   3.9.8**, it may be related to a version-specific conflict, an incomplete update,
   or a database/update routine not completing properly.
 * Please try the following:
    1. Update both **Tutor LMS** and **Tutor LMS Pro** to **3.9.11**.
    2. Make sure both plugins are on the same compatible version.
    3. Clear all site, browser, and server cache.
    4. Go to **Settings → Permalinks** and click **Save Changes**.
    5. Temporarily disable other plugins and test with only Tutor LMS + Tutor LMS Pro
       active.
    6. Enable `WP_DEBUG_LOG`, reproduce the blank page, and check `/wp-content/debug.
       log` for the exact error.
 * If the issue still occurs on 3.9.11, please share the debug log and we’ll review
   the cause further.

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fenrollment-error%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/tutor/assets/icon-256x256.gif?rev=3193875)
 * [Tutor LMS - eLearning and online course solution](https://wordpress.org/plugins/tutor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tutor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tutor/)
 * [Active Topics](https://wordpress.org/support/plugin/tutor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tutor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tutor/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ashfiqur Rahman Anim](https://wordpress.org/support/users/anim07/)
 * Last activity: [18 hours, 38 minutes ago](https://wordpress.org/support/topic/enrollment-error/#post-18916177)
 * Status: not resolved