Support » Plugin: WC Catalog Enquiry » Enquiry button disappears with new update

  • Resolved zsujoker

    (@zsujoker)


    Since the new upgrade my enquiry button has disappeared from the products page. Instead the add to cart button appears. I have not changed the settings. Catalog mode is turned on. Everything is updated. Am I missing something?
    I turned off all plugins, but nothing changes. It dos not appear to be a plugin conflict.

    Also, my css formating of te button disappeared (you have changed the class name apparently), but that is least of the issue.

    Could you please help me out!

    I gave you the link of a staging site.

    Thanks,
    Zsuzsa

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • New installation of 3.22, saw an update available, updated to 4, setup nice and simple, add enquiry button, no exclusions, there is no button there. i have checked and double checked settings, very simple setup, it is not working at all.

    Thread Starter zsujoker

    (@zsujoker)

    I do receive an error message upon upgrade:

    woocommerce-catalog-enquiry/Woocommerce_Catalog_Enquiry.php
    bővítmény kikapcsolásra került a következő hiba miatt: A bővítmény fájl nem létezik.

    translation:
    the plugin was turned of because of this bug: plugin file does not exist

    • This reply was modified 1 year, 8 months ago by zsujoker.
    Plugin Contributor rajsekharchatterjee11

    (@rajsekharchatterjee11)

    Hi @zsujoker,
    We have updated our main plugin file name. That’s why you are facing this issue. Can you please reactive the plugin again.

    Plugin Contributor rajsekharchatterjee11

    (@rajsekharchatterjee11)

    Hi @tratcliffe,
    We have recreated this exclution issue for user role in our end. We will fix this in our next update ( hopefully today ).

    Thread Starter zsujoker

    (@zsujoker)

    Hi @rajsekharchatterjee11,

    I did exactly that I have turned it back on and it is not working at all.
    You could check the URL.
    No enqquiry button, only add to cart.

    What else should I try?

    Thanks.

    Zsuzsa

    Plugin Author WC Marketplace

    (@wcmp)

    @zsujoker, @tratcliffe sorry for the inconvenience.

    We have released an update 4.0.2. Kindly update and let us know if the issue is fixed.

    Thread Starter zsujoker

    (@zsujoker)

    For me unfortunately, it is not fixed.
    You can check it on the live site as well now for a short period. The staging is redirecting to wpstagecoachf for some reason.

    https://www.tisztaenergiak.hu/napelem-webshop/3-kwp-suntech-polikristalyos-napelem-rendszer-saj-1-fazis/

    Plugin Contributor rajsekharchatterjee11

    (@rajsekharchatterjee11)

    Hi @zsujoker,
    Can you please send a screen shot of your settings. 1st check Catalog Mode is enable or not ( if not then enable it ), second Product Enquiry Button is enable or not ( if not then enable it ), 3rd check Catalog Mode Applicable For and 4th check exclution

    Thread Starter zsujoker

    (@zsujoker)

    Hello @rajsekharchatterjee11,

    I have found the problem on our side. It was with the exclusions.
    Apparently, someone created new caegories on our site without me knowing

    What was the 3rd one: 3rd check Catalog Mode Applicable? I could not figure that one out.

    Thanks for the thorough help.

    Zsuzsa

    • This reply was modified 1 year, 8 months ago by zsujoker.
    Plugin Author WC Marketplace

    (@wcmp)

    Hello Zsujoker,

    By 3rd point that we have mentioned, kindly go to admin dashboard >> catalog >> settings >> general >> as you can see here (https://prnt.sc/vxgo86).

    Kindly let us know if you need any further assistance.

Viewing 10 replies - 1 through 10 (of 10 total)
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