Enhanced Ecommerce not tracking steps

  • Resolved Hjsurk

    (@hjsurk)


    6 years, 8 months ago

    Hello,

    Tracking the steps from cart to the thank you page when a payment is done aren’t working for us. We’ve tried multiple methods without any succes. Could you help us?

    I’ve giving you view level access for our Analytics account.
    The website is https://www.detuinliefhebber.nl/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Conversios

    (@tatvic)

    6 years, 8 months ago

    Hi,

    Thank you for contacting us!

    We did a quick look of your store & found “jQuery is not defined” error on each page of your store (screenshot) which hindered the functionality of our plugin.

    We request you to resolve the error & analyze the data for next couple of days.

    Hope this Helps!

    Thanks & Regards!

    Thread Starter Hjsurk

    (@hjsurk)

    6 years, 8 months ago

    Hello,

    I’ve fixed the jQuery error. I’ll monitor our stats for the next coming days.

    Thanks for the help so far.

    Plugin Author Conversios

    (@tatvic)

    6 years, 8 months ago

    Hi,

    Thank you for the confirmation!

    We did a quick look of your store as well as your analytics account again & found the following outcomes:

    Our plugin is working perfectly now. The transaction is also recorded successfully in your analytics account (screenshot).

    You haven’t configured checkout steps well in your analytics account.You have configured 4 steps in your analytics account (screenshot) but our plugin is providing only 3 checkout steps

    Reason:

    Our plugin is designed in such a way to track the Woocommerce Checkout Steps which we fired on the Checkout Page of your store, followed by the Cart Page.

    We have classified the Checkout steps as per the different(& logical) part of the Page to identify the user interaction on that Page as well as the Drop-off. Kindly find the details of the Checkout Step below:

    Checkout Step 1 – Checkout View: This step is fired when the Checkout Page of the store is loaded; while the user enters the Checkout Page of your store.

    Checkout Step 2 – Billing Info: This step is fired when the user starts filling the Billing form on the Page.

    Checkout Step 3 – Proceed to Payment: This step indicates that the user has completed filling the form and going to proceed for Payment process by clicking on “Proceed to Payment” button.

    We request you to configured checkout steps label accordingly.

    Hope this Helps!

    Thanks & Regards!

    Thread Starter Hjsurk

    (@hjsurk)

    6 years, 8 months ago

    Hello Tatvic,

    Thank you for all the feedback, this is a great help. I have changed the steps according to the requirements for your plugin.

    • This reply was modified 6 years, 8 months ago by Hjsurk.
    Plugin Author Conversios

    (@tatvic)

    6 years, 8 months ago

    Hi,

    Thank you for the quick response!

    Since you are satisfied with our plugin & support, we would appreciate if you can review our plugin. Your reviews will help other users to try our plugin.

    Looking forward to your review!

    Regards!

    Thread Starter Hjsurk

    (@hjsurk)

    6 years, 8 months ago

    Done! Thanks for the help!

    Plugin Author Conversios

    (@tatvic)

    6 years, 8 months ago

    Hi,

    Thank you for your awesome review! 🙂

    Feel free to reach out to us for future assistance!

    Thanks & Regards!

Viewing 7 replies - 1 through 7 (of 7 total)
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