• Resolved jadmac12

    (@jadmac12)


    Hey,

    I have checked the option for enhanced eCommerce in the plugin options but it doesn’t appear to be tracking eCommerce in Google analytics.

    What could the issue be?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support fevered

    (@fevered)

    Hey there!

    Can you confirm you’ve followed the setup instructions in our docs?

    Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Hi, yes I set it up according to those instructions.

    Here is the System report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.mediterraneanlinens.co.uk
    Site address (URL): https://www.mediterraneanlinens.co.uk
    WC Version: 3.9.0
    REST API Version: ✔ 1.0.6
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.14
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.44
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.43-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.9.0
    WC Database Prefix: wp_
    Total Database Size: 77.35MB
    Database Data Size: 61.91MB
    Database Index Size: 15.44MB
    wp_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_advanced_cf7_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cart_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_authors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cjtoolbox_backups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cjtoolbox_blocks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cjtoolbox_block_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_block_pins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_block_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_form_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cjtoolbox_form_group_parameters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cjtoolbox_form_group_xfields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_package_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cjtoolbox_parameters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_cjtoolbox_parameter_typedef: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cjtoolbox_parameter_typeparams: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cjtoolbox_templates: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wp_cjtoolbox_template_revisions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.19MB + Index: 0.30MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_feedmanager_source: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_layerslider: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 6.45MB + Index: 0.19MB + Engine InnoDB
    wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 9.48MB + Index: 3.94MB + Engine InnoDB
    wp_posts: Data: 28.17MB + Index: 0.38MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.41MB + Index: 0.20MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_wps_index: Data: 4.52MB + Index: 7.55MB + Engine InnoDB
    wp_wps_key: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    yRv2EZ_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    yRv2EZ_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yRv2EZ_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    yRv2EZ_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yRv2EZ_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yRv2EZ_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 404
    br_product_filter: 1
    cartflows_flow: 1
    cartflows_step: 2
    fusion_element: 2
    nav_menu_item: 76
    page: 25
    post: 3
    product: 62
    product_variation: 297
    product-feed: 1
    revision: 544
    scheduled-action: 310
    shop_coupon: 9
    shop_order: 45
    shop_order_refund: 8
    slide: 25
    wc_product_tab: 4
    wcpf_item: 13
    wcpf_project: 2
    wpcf7_contact_form: 1
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (42) ###
    
    LayerSlider WP: by Kreatura Media – 6.10.0
    WooCommerce UTP: by UTP – 1.3 – Not tested with the active version of WooCommerce
    Advanced Contact Form 7 Database: by <a href="https://penguin-arts.com">PenguinArts</a> – 1.0.0
    WooCommerce Product Feed Manager: by RexTheme – 5.14
    Connects - Mailchimp Addon: by Brainstorm Force – 2.2.1
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Convert Plus: by Brainstorm Force – 3.5.2
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Fusion Builder: by ThemeFusion – 2.1.2
    Fusion Core: by ThemeFusion – 4.1.2
    Hotjar: by Hotjar – 1.0.5
    Mailchimp for WooCommerce: by Mailchimp – 2.3.1 – Not tested with the active version of WooCommerce
    Post Types Order: by Nsp Code – 1.9.4.2
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.8
    
    Safe SVG: by Daryll Doyle – 1.9.7
    W3 Total Cache: by BoldGrid – 0.12.0
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.11.0 – Not tested with the active version of WooCommerce
    WooCommerce Additional Variation Images: by WooCommerce – 1.7.17 – 1.7.18 is available – Not tested with the active version of WooCommerce
    WooCommerce Address Validation: by SkyVerge – 2.6.1 – 2.6.2 is available – Not tested with the active version of WooCommerce
    WooCommerce Advanced Notifications: by WooCommerce – 1.2.17 – 1.2.19 is available – Not tested with the active version of WooCommerce
    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.18 – 2.2.20 is available – Not tested with the active version of WooCommerce
    WooCommerce Cart Notices: by SkyVerge – 1.10.0 – 1.11.1 is available – Not tested with the active version of WooCommerce
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.26 – 1.5.27 is available – Not tested with the active version of WooCommerce
    WooCommerce Composite Products: by SomewhereWarm – 5.1.3 – 6.0.0 is available – Not tested with the active version of WooCommerce
    WooCommerce Email Customizer: by WooCommerce – 1.1.11 – 1.1.13 is available – Not tested with the active version of WooCommerce
    Google Ads for WooCommerce: by Kliken – 1.0.2 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17
    Woocommerce Google Merchant Center Customer Reviews: by WebPerfect.com – 1.0.2 – Not tested with the active version of WooCommerce
    WooCommerce Order Status Control: by SkyVerge – 1.11.0 – 1.12.1 is available – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices: by Andrew Benbow – 4.5.3 – 4.5.4 is available – Not tested with the active version of WooCommerce
    WooCommerce Product Bundles: by SomewhereWarm – 5.14.2 – 6.0.0 is available – Not tested with the active version of WooCommerce
    Product Filters for WooCommerce: by Nexter – 1.1.16 – Not tested with the active version of WooCommerce
    WooCommerce Subscribe to Newsletter: by WooCommerce – 2.5.0 – 2.5.4 is available – Not tested with the active version of WooCommerce
    WooCommerce Tab Manager: by SkyVerge – 1.11.0 – 1.12.0 is available – Not tested with the active version of WooCommerce
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.12 – Not tested with the active version of WooCommerce
    WooCommerce Waitlist: by WooCommerce – 2.1.8 – 2.1.15 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.9.0
    Wordfence Security: by Wordfence – 7.4.5
    Yoast SEO: by Team Yoast – 12.9.1
    WP Mail SMTP: by WPForms – 1.8.1
    WP Product Feed Manager: by Michel Jongbloed – 1.19.0 – Not tested with the active version of WooCommerce
    Smush: by WPMU DEV – 3.4.2
    
    ### Inactive Plugins (22) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    CartFlows: by CartFlows Inc – 1.3.4 – Not tested with the active version of WooCommerce
    Code Snippets: by Code Snippets Pro – 2.14.0
    CSS & JavaScript Toolbox: by Wipeout Media – 9.4
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.0 – Not tested with the active version of WooCommerce
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Insert PHP Code Snippet: by xyzscripts.com – 1.3.1
    Jetpack by WordPress.com: by Automattic – 8.1.1
    PWA: by PWA Plugin Contributors – 0.3.0
    TC Custom JavaScript: by Tiny Code – 1.1.1
    Tracking Code Manager: by IntellyWP – 1.12.1 – Not tested with the active version of WooCommerce
    WC Thanks Redirect: by Nitin Prakash – 2.2 – Not tested with the active version of WooCommerce
    WebP Express: by Bjørn Rosell – 0.17.2
    WooCommerce Blocks: by Automattic – 2.5.11 – Not tested with the active version of WooCommerce
    WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.6.2 – Not tested with the active version of WooCommerce
    WooCommerce Product Search: by itthinx – 2.18.0 – 2.19.0 is available – Not tested with the active version of WooCommerce
    WP-Cron Control: by Thorsten Ott
    Erick Hitter
    Automattic – 0.7.1
    
    WP All Export: by Soflyy – 1.2.5
    WP All Import Pro: by Soflyy – 4.5.5
    WP Crontrol: by John Blackbourn & crontributors – 1.7.1
    WP Migrate DB: by Delicious Brains – 1.0.11
    YITH Custom Thank You Page for Woocommerce: by YITH – 1.2.3
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #286 - /full-shop-with-sidebar/
    Basket: #33 - /cart/
    Checkout: #34 - /checkout/
    My account: #35 - /my-account/
    Terms and conditions: #2565 - /terms-conditions/
    
    ### Theme ###
    
    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ✔
    Parent Theme Name: Avada
    Parent Theme Version: 6.1.2
    Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada-Child-Theme/woocommerce/emails/admin-new-order.php
    Avada/woocommerce/loop/loop-start.php
    Avada-Child-Theme/woocommerce/myaccount/form-edit-account.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### Composite Products ###
    
    Database Version: 5.1.3
    Template Overrides: –
    
    ### Product Bundles ###
    
    Database Version: 5.14.2
    Template Overrides: –
    
    ### Address Validation ###
    
    Active Provider: PostcodeSoftware.net
    Configured: ✔
    Account Number: 4452
    Password: Snqa21hr
    Debug Mode: No
    Geocode Addresses: No
    Classify Addresses: No
    Force Customer to look-up address via Postcode: No
    
    ### Action Scheduler ###
    
    Complete: 288
    Oldest: 2020-01-03 08:49:59 +0000
    Newest: 2020-01-28 16:30:18 +0000
    
    Pending: 1
    Oldest: 2020-01-28 17:30:18 +0000
    Newest: 2020-01-28 17:30:18 +0000
    
    Canceled: 20
    Oldest: 2020-01-06 12:01:20 +0000
    Newest: 2020-01-27 12:37:22 +0000
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 1
    Oldest: 2020-01-13 06:18:19 +0000
    Newest: 2020-01-13 06:18:19 +0000
    
    

    @fevered Hi, any feedback?

    Thanks

    Plugin Support fevered

    (@fevered)

    Thanks for that site status report! From here I’d recommend following our self service guide to ensure this isn’t due to a theme or plugin conflict

    @fevered It’s not…what would you recommend I do?

    Thanks

    Plugin Support fevered

    (@fevered)

    In that case, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    @fevered

    HI, do you know where I can submit a support ticket? I’m really struggling to find a link.

    Plugin Support fevered

    (@fevered)

    Hi there!

    My apologies that my link did not work – not sure what happened there. You can submit a ticket here: https://woocommerce.com/my-account/create-a-ticket/

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