Support » Plugin: WooCommerce » engish version

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tseten D a11n

    (@tibetanitech)

    Hi Fatima,

    I understand on the front-end sidebar the Zaaie Library category product count shows as 1737 whereas there are no products in this category in the backend – correct?

    Please take a backup of your site and perform the following tasks and see if that helps:
    – Navigate to WooCommerce > Status > Tools
    – Clear all these options: WooCommerce transients, Expired transients, Orphaned variations and Clear template cache.

    If that doesn’t help, could you please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter Fatima85

    (@fatima85)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://zaaie.com
    Site address (URL): https://zaaie.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.11
    PHP Post Max Size: 10 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.47-MariaDB-1~stretch
    Max Upload Size: 10 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.7.0
    WC Database Prefix: wp_
    Total Database Size: 403.21MB
    Database Data Size: 307.80MB
    Database Index Size: 95.41MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.02MB + Index: 0.56MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
    wp_cegg_autoblog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cegg_price_alert: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cegg_price_history: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_cegg_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_follow_store_followers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_dokan_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_report_abuse_reports: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_dokan_rma_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_rma_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_rma_request_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_duplicator_packages: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_email_log: Data: 98.61MB + Index: 0.00MB + Engine InnoDB
    wp_gmw_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gmw_locationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gmw_locations: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
    wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
    wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 7.52MB + Index: 15.05MB + Engine InnoDB
    wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 3.52MB + Index: 1.97MB + Engine InnoDB
    wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate: Data: 1.13MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 3.52MB + Index: 8.00MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 1.08MB + Index: 0.25MB + Engine InnoDB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mstore_checkout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 24.08MB + Index: 2.44MB + Engine InnoDB
    wp_postmeta: Data: 126.44MB + Index: 46.64MB + Engine InnoDB
    wp_posts: Data: 20.28MB + Index: 9.77MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rank_math_analytics_objects: Data: 2.52MB + Index: 2.52MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 1.39MB + Index: 0.17MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_sc_analytics: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rtwwwap_mlm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rtwwwap_referrals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.47MB + Index: 0.61MB + Engine InnoDB
    wp_terms: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
    wp_term_relationships: Data: 3.50MB + Index: 2.44MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_usermeta: Data: 1.47MB + Index: 0.41MB + Engine InnoDB
    wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 1.44MB + Index: 1.38MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_weforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_weforms_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wemail_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wrc_caches: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wrc_relations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 22130
    custom_css: 3
    customize_changeset: 3
    dokan_store_support: 1
    nav_menu_item: 628
    page: 49
    post: 12
    postman_sent_mail: 250
    product: 7024
    product_variation: 5437
    revision: 105
    shop_coupon: 2
    shop_order: 4
    static_block: 29
    wpforms: 3
    wpuf_contact_form: 3
    wpuf_input: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (34) ###
    
    Redux: by Redux.io + Dovy Paukstys – 4.1.23
    WPML Multilingual CMS: by OnTheGoSystems – 4.4.3
    AddToAny Share Buttons: by AddToAny – 1.7.42
    Aramex Shipping WooCommerce: by aramex.com – 1.1.2 – Installed version not tested with active version of WooCommerce 4.7.0
    Dokan: by weDevs – 3.0.13 – Installed version not tested with active version of WooCommerce 4.7.0
    Dokan Pro: by weDevs – 3.1.1
    Dokan - WPML Integration: by weDevs – 1.0.2 – Installed version not tested with active version of WooCommerce 4.7.0
    Duplicator: by Snap Creek – 1.3.40
    Easy remove item menu: by Camilo – 1.0.5
    Electro Extensions: by MadrasThemes – 2.5.9 – Installed version not tested with active version of WooCommerce 4.7.0
    Email Log: by Sudar – 2.4.3
    Imagify: by WP Media – 1.9.13
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.3.0
    JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
    Mstore API: by InspireUI – 2.5.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
    Slider Revolution: by ThemePunch – 6.1.7
    Rank Math SEO: by Rank Math – 1.0.52.2
    Tidio Chat: by Tidio Ltd. – 4.2.1
    User Switching: by John Blackbourn & contributors – 1.5.6
    WooCommerce Admin: by WooCommerce – 1.6.3 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Conversion Tracking: by weDevs – 2.0.8 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.10.3 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    WP File Manager: by mndpsingh287 – 6.9
    WP Mail SMTP: by WPForms – 2.5.1
    WP Rocket: by WP Media – 3.7.5
    WordPress & WooCommerce Affiliate Program: by RedefiningTheWeb – 2.3.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WPForms Lite: by WPForms – 1.6.3.1
    WPML Media: by OnTheGoSystems – 2.6.0
    WPML String Translation: by OnTheGoSystems – 3.1.3
    WPML Translation Management: by OnTheGoSystems – 2.10.1
    YITH WooCommerce Compare: by YITH – 2.4.2
    YITH WooCommerce Wishlist: by YITH – 3.0.16
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: SAR (ر.س)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    product_pack (product_pack)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5262 - /%d8%a7%d9%84%d8%b3%d9%88%d9%82/
    Cart: #5263 - /%d8%b3%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%b1%d8%a7%d8%a1/
    Checkout: #5264 - /%d8%a7%d9%84%d9%85%d8%b9%d8%a7%d9%8a%d9%86%d8%a9/
    My account: #5265 - /%d8%ad%d8%b3%d8%a7%d8%a8%d9%8a/
    Terms and conditions: #2183 - /en/terms-and-conditions/
    
    ### Theme ###
    
    Name: Electro Child
    Version: 2.5.5
    Author URL: https://madrasthemes.com/
    Child Theme: ✔
    Parent Theme Name: Electro
    Parent Theme Version: 2.5.9
    Parent Theme Author URL: https://madrasthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: electro/woocommerce/archive-product.php
    electro/woocommerce/global/quantity-input.php
    
    ### Action Scheduler ###
    
    Complete: 1,759
    Oldest: 2020-10-21 16:12:41 +0000
    Newest: 2020-11-19 16:57:22 +0000
    
    Failed: 1
    Oldest: 2020-05-23 12:56:28 +0000
    Newest: 2020-05-23 12:56:28 +0000
    
    Pending: 4
    Oldest: 2020-11-19 17:18:25 +0000
    Newest: 2020-11-22 00:06:01 +0000
    
    
    Plugin Support Tseten D a11n

    (@tibetanitech)

    I’ve had a look at your system status and there’s nothing in there that stands out as problematic. I am assuming that you’ve cleared all the data as I mentioned in my previous reply and it still didn’t help.

    Have you used any product import tool in the past on the site? Take a backup of your site and regenerate the Product lookup tables in the database from **WooCommerce > Status > Tools**.

    If that still doesn’t work. Usually, isolated behavior like what you describe and which has not displayed during our cross-testing can be related to code with another plugin or a theme which is causing a potential conflict of some kind.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how that goes.

    Thread Starter Fatima85

    (@fatima85)

    I do all
    but still problem

    maybe problem is from wpml?

    Plugin Support Tseten D a11n

    (@tibetanitech)

    Since you are still seeing the behavior of mismatched product counts after the conflict test. I recommend reaching out to the WPML support to see if they can assist you with that.

    If you’ve imported/deleted products on your site in the past, it is possible that there are products in the database that are missing from the front-end of the site.

    If the total still doesn’t match, you could edit the database directly if you are comfortable doing so (but please be sure to make a backup first). The other alternative is to delete WooCommerce and start over. To delete the data, follow the steps here: https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#section-6

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘engish version’ is closed to new replies.