Support » Plugin: WooCommerce » Endpoint titles do not change

  • Resolved eyeswiseopen

    (@eyeswiseopen)


    I am assuming that Checkout endpoints should be displaying as the page title
    https://mysite.com/my-account/orders will display a title ‘orders’ and not the title ‘my account’ for all possible end points

    This is what is happening now:
    All checkout endpoint are displaying the title checkout
    ALL my account endpoint are displaying the title my account

    Is this a known issue? or is this unique to my site?
    Either way is there a way to fix it?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Stef

    (@serafinnyc)

    If you’re not seeing the title change when you click an end point menu tab then something in your theme is conflicting.

    Can you submit a system report please? You can edit the URL inside it if you’re not wanting to show a URL. Then paste the report here.

    eyeswiseopen

    (@eyeswiseopen)

    Thank you
    here it is

    
    ### WordPress Environment ###
    
    WordPress address (URL): 
    Site address (URL): 
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: he_IL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.5
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.1.38-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.2
    WC Database Prefix: wpby_
    Total Database Size: 191.83MB
    Database Data Size: 185.24MB
    Database Index Size: 6.59MB
    wpby_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB
    wpby_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wpby_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wpby_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
    wpby_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wpby_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB
    wpby_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wpby_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wpby_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wpby_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wpby_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wpby_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wpby_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wpby_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wpby_commentmeta: Data: 0.09MB + Index: 0.03MB
    wpby_comments: Data: 0.33MB + Index: 0.09MB
    wpby_dynamic_widgets: Data: 0.02MB + Index: 0.02MB
    wpby_eum_logs: Data: 0.02MB + Index: 0.00MB
    wpby_failed_jobs: Data: 0.02MB + Index: 0.00MB
    wpby_hustle_modules: Data: 0.02MB + Index: 0.03MB
    wpby_hustle_modules_meta: Data: 0.02MB + Index: 0.03MB
    wpby_iaposter_logs: Data: 0.02MB + Index: 0.02MB
    wpby_iaposter_queue: Data: 0.02MB + Index: 0.02MB
    wpby_links: Data: 0.02MB + Index: 0.02MB
    wpby_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_actions: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_action_meta: Data: 0.09MB + Index: 0.00MB
    wpby_nf3_chunks: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_fields: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_field_meta: Data: 0.11MB + Index: 0.00MB
    wpby_nf3_forms: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_form_meta: Data: 0.09MB + Index: 0.00MB
    wpby_nf3_objects: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_relationships: Data: 0.02MB + Index: 0.00MB
    wpby_nf3_upgrades: Data: 0.17MB + Index: 0.00MB
    wpby_options: Data: 5.20MB + Index: 0.16MB
    wpby_pmxi_files: Data: 0.02MB + Index: 0.00MB
    wpby_pmxi_history: Data: 0.02MB + Index: 0.00MB
    wpby_pmxi_images: Data: 0.02MB + Index: 0.00MB
    wpby_pmxi_imports: Data: 0.02MB + Index: 0.00MB
    wpby_pmxi_posts: Data: 0.02MB + Index: 0.03MB
    wpby_pmxi_templates: Data: 0.02MB + Index: 0.00MB
    wpby_postmeta: Data: 104.47MB + Index: 2.83MB
    wpby_posts: Data: 58.34MB + Index: 0.81MB
    wpby_prli_clicks: Data: 0.08MB + Index: 0.22MB
    wpby_prli_groups: Data: 0.02MB + Index: 0.02MB
    wpby_prli_links: Data: 0.02MB + Index: 0.16MB
    wpby_prli_link_metas: Data: 0.02MB + Index: 0.03MB
    wpby_queue: Data: 0.02MB + Index: 0.00MB
    wpby_say_what_strings: Data: 0.02MB + Index: 0.00MB
    wpby_termmeta: Data: 0.09MB + Index: 0.14MB
    wpby_terms: Data: 0.19MB + Index: 0.23MB
    wpby_term_relationships: Data: 0.28MB + Index: 0.14MB
    wpby_term_taxonomy: Data: 0.20MB + Index: 0.22MB
    wpby_tm_taskmeta: Data: 0.02MB + Index: 0.03MB
    wpby_tm_tasks: Data: 0.02MB + Index: 0.02MB
    wpby_usermeta: Data: 0.13MB + Index: 0.06MB
    wpby_users: Data: 0.02MB + Index: 0.05MB
    wpby_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wpby_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wpby_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wpby_wfblockediplog: Data: 0.02MB + Index: 0.00MB
    wpby_wfblocks7: Data: 0.02MB + Index: 0.05MB
    wpby_wfconfig: Data: 1.28MB + Index: 0.00MB
    wpby_wfcrawlers: Data: 0.02MB + Index: 0.00MB
    wpby_wffilechanges: Data: 0.02MB + Index: 0.00MB
    wpby_wffilemods: Data: 4.52MB + Index: 0.00MB
    wpby_wfhits: Data: 1.02MB + Index: 0.22MB
    wpby_wfhoover: Data: 0.02MB + Index: 0.02MB
    wpby_wfissues: Data: 0.05MB + Index: 0.06MB
    wpby_wfknownfilelist: Data: 2.52MB + Index: 0.00MB
    wpby_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
    wpby_wflocs: Data: 0.02MB + Index: 0.00MB
    wpby_wflogins: Data: 0.06MB + Index: 0.03MB
    wpby_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
    wpby_wfls_settings: Data: 0.02MB + Index: 0.00MB
    wpby_wfnotifications: Data: 0.02MB + Index: 0.00MB
    wpby_wfpendingissues: Data: 0.02MB + Index: 0.06MB
    wpby_wfreversecache: Data: 0.02MB + Index: 0.00MB
    wpby_wfsnipcache: Data: 0.02MB + Index: 0.05MB
    wpby_wfstatus: Data: 0.13MB + Index: 0.11MB
    wpby_wftrafficrates: Data: 0.02MB + Index: 0.00MB
    wpby_wpml_mails: Data: 2.52MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 592
    br_labels: 2
    customize_changeset: 102
    custom_css: 1
    cycloneslider: 4
    ele-check-template: 1
    ele-p-arch-template: 25
    ele-p-loop-template: 3
    ele-product-template: 7
    elementor-popup: 8
    elementor_library: 84
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    mc4wp-form: 1
    nav_menu_item: 38
    nf_sub: 25
    oceanwp_library: 1
    page: 16
    polylang_mo: 2
    post: 28
    product: 172
    product_variation: 1
    revision: 3289
    scheduled-action: 14
    shop_coupon: 2
    shop_order: 35
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (50) ###
    
    צ'יטה משלוחים: by Ace Digital London – 4.3
    Website Tools by AddThis: by The AddThis Team – 3.2.3
    WooCommerce Advanced Product Labels: by BeRocket – 1.1.14 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.1.2
    All In One SEO Pack: by Michael Torbert – 2.12.1
    BackWPup: by Inpsyde GmbH – 3.6.9
    Better Search Replace: by Delicious Brains – 1.3.3
    Catch IDs: by Catch Plugins – 1.7
    Category Posts Widget: by TipTopPress – 4.8.5
    Classic Editor: by WordPress Contributors – 1.5
    GDPR Cookie Consent: by WebToffee – 1.7.6
    Cyclone Slider: by Nico Amarilla – 3.2.0
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.3.9.1
    
    Elementor Addons & Templates - Sizzify Lite: by ThemeIsle – 1.3.2
    Elementor: by Elementor.com – 2.5.15
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
    Image Auto Poster: by Marcin Skrzypiec – 0.7.0
    Jetpack by WordPress.com: by Automattic – 7.3.1
    JetWoo Widgets For Elementor: by CrocoBlock – 1.1.1 – Not tested with the active version of WooCommerce
    Kadence Woocommerce Elementor Pro: by Kadence Themes – 1.1.2 – Not tested with the active version of WooCommerce
    Kadence WooCommerce Elementor: by Kadence Themes – 1.0.3 – Not tested with the active version of WooCommerce
    Loco Translate: by Tim Whitlock – 2.2.2
    Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
    Mailchimp for WordPress: by ibericode – 4.5.2
    PopBox For Elementor: by Zulfikar Nore – 1.0.7
    Ninja Forms: by The WP Ninjas – 3.4.12
    Telerom redirect: by Aminut – 1.0
    Ocean Extra: by OceanWP – 1.5.5
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.6
    Premium Addons for Elementor: by Leap13 – 3.3.7
    Pretty Links: by Blair Williams – 2.1.9
    PT Elementor Addons Lite: by Param Themes – 1.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
    Shortcodes Ultimate: by Vladimir Anokhin – 5.3.0
    Sticky Header OceanWP: by Oren Hahiashvili – 1.0.5
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.21
    TinyMCE Advanced: by Andrew Ozz – 5.2.0
    User Role Editor: by Vladimir Garagulya – 4.50.2
    Accessibility by UserWay: by UserWay.org – 1.2
    White Label CMS: by www.videousermanuals.com – 2.1.1
    WPC Product Bundles for WooCommerce: by WPclever.net – 3.6.0
    WooCommerce Extra Product Sorting Options: by SkyVerge – 2.7.3 – Not tested with the active version of WooCommerce
    More Sorting Options for WooCommerce: by Algoritmika Ltd – 3.1.5 – Not tested with the active version of WooCommerce
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0 – Not tested with the active version of WooCommerce
    
    WooCommerce: by Automattic – 3.6.2
    Wordfence Security: by Wordfence – 7.3.2
    Hustle: by WPMU DEV – 6.0.8.1
    WP Mail Logging: by Christian Zöller – 1.9.1
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.3
    
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.10
    
    ### Inactive Plugins (9) ###
    
    Custom Product Tabs WP All Import Add-on: by YIKES
    Inc. – 2.0.3
    
    Dynamic Widgets: by Qurl – 1.5.14
    Easy Updates Manager: by Easy Updates Manager Team – 8.0.5
    Essential Addons for Elementor: by WPDeveloper – 2.10.5
    Ocean Posts Slider: by OceanWP – 1.0.12
    WooCommerce Services: by Automattic – 1.20.0
    Woo Shortcodes Kit: by Alberto G. – 1.7.4
    WordPress Importer: by wordpressdotorg – 0.6.4
    WP All Import: by Soflyy – 3.5.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ILS (₪)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #537 - /shop/
    Basket: #538 - /cart/
    Checkout: #539 - /checkout/
    My account: #540 - /my-account/
    Terms and conditions: #516 - /%d7%9e%d7%93%d7%99%d7%a0%d7%99%d7%95%d7%aa-%d7%a7%d7%95%d7%a7%d7%99%d7%a1-%d7%a4%d7%a8%d7%98%d7%99%d7%95%d7%aa-%d7%95%d7%aa%d7%a7%d7%a0%d7%95%d7%9f/
    
    ### Theme ###
    
    Name: ZigzagWebOcean
    Version: 1.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: OceanWP
    Parent Theme Version: 1.6.7
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    ZigzagWebOcean/woocommerce/emails/email-header.php
    ZigzagWebOcean/woocommerce/emails/email-styles.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Complete: 14
    Oldest: 2019-04-28 11:53:36 +0000
    Newest: 2019-04-28 11:54:36 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    • This reply was modified 5 months ago by  Jan Dembowski.
    • This reply was modified 5 months ago by  Jan Dembowski. Reason: Fixed formatting
    eyeswiseopen

    (@eyeswiseopen)

    any suggestion?

    Plugin Support EtienneP

    (@etiennep)

    @eyeswiseopen thank you for the System Status Report.

    Having a look at it, nothing obvious is standing out that might cause this, but it most likely still is either your theme or another plugin causing this.

    Try switching to the Storefront theme, and see if the issue remains. If so, try disabling all of your plugins except WooCommerce. Then try testing again to see if the issue persists. If that resolves your issue, enable each plugin one by one while continuing to test until you find the plugin that causes the issue.

    If you don’t want to do this on your live site, you can clone your site to a staging environment, where you can test without affecting your users.

    If your host doesn’t provide staging facilities, a simple way to do it is using the free WP Staging plugin: https://wordpress.org/plugins/wp-staging/

    As you can see from the report the theme used is a child of OceanWP. After you suggested it is probably the theme I related it to OceanWP support

    Here is what Amit wrote back:

    I tested it with the woocommerce storefront theme and have the same issue. So it looks like the woocommerce plugin issue, not a theme issue.

    EtienneP, I just seen your message AFTER posting the above
    thank you,
    Please see Amit’s message, he has tested it with storefront (NOT ON MY SITE) I trust he is well aware how to test it rightly…

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    @eyeswiseopen I just tested this on my site, and I can see the endpoint name set correctly as the main header. At the same time, the document title showing in the browser is still set to ‘My Account’:

    Screenshot: https://cld.wthms.co/JBKZz7

    It is the document title you’re hoping to change here, is that right?

    Even though there’s no option in WooCommerce to change the document title, this should be possible with some custom code. Here you can find an example of how this can be done:

    https://wordpress.stackexchange.com/a/193655

    Cheers!

    Hi cosmos
    No it is the title that appears in the page itself it just stays my account or checkout
    I tried all sorts of functions and filters to no avail
    What could be the reason it stops working as it should?

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    @eyeswiseopen I just checked Storefront on my test site, but the main header on the Orders page still says Orders rather than My Account:

    Screenshot: https://cld.wthms.co/BSMXgY

    As we’re unable to reproduce it on any of our test sites, it’s likely one of the plugins changing this behavior. We’ve seen SEO plugins changing page titles sometimes, so I’d try and disable the All In One SEO Pack here first.

    If this doesn’t help, I’d recommend to check all other plugins one by one, until the title changes to the correct one again. If you’d rather avoid disabling things on your real site, you can create a test copy using the free WP Staging plugin:

    https://wordpress.org/plugins/wp-staging/

    Plugin Support RK

    (@riaanknoetze)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thank you for all your help so far

    It is not resolved yet…
    I kept on testing it and it it is clear now – it is oceanWP issue
    Their support promised a fix And I am hopfull

    Many thanks again

    In case others are interested in a solution
    check out the code provided by OceanWP
    https://wordpress.org/support/topic/checkout-my-account-endpoint-titles-do-not-change/#post-11587353

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.