Support » Plugin: Burst Statistics - Privacy-Friendly Analytics for WordPress » endpoint php file not found when wordpress is installed in a subdirectory

  • Resolved matthias.wagner

    (@matthiaswagner)


    hy,

    we have a website with wordpress installed to a subdirectory, like described here:

    Giving WordPress Its Own Directory

    the console shows 404 errors for the file
    https://www.ff-windhag.at/burst-statistics-endpoint.php

    it would have to look for the file inside
    https://www.ff-windhag.at/wp-web/burst-statistics-endpoint.php

    do you know if this is a common error? for me as a developer it looks like the path does not take care of the subdirectory-installation?

    thanks for your feedback 🙂
    matt

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi @matthiaswagner,

    This is not a common error, but it is an issue we’d like to fix.

    I’ve made a new branch on our GitHub that should solve this issue: https://github.com/Really-Simple-Plugins/burst/tree/1.2.1-endpoint-directory-subsites

    Could you download and install this? Burst will check hourly if the endpoint is working and should try to re-install in the right directory.

    Let me know how this solves your issue.

    Kind regards,
    Hessel

    Thread Starter matthias.wagner

    (@matthiaswagner)

    hy hessel,
    thanks for your quick help.
    we tried the plugin files from that branch but it did not resolve the issue in our site also after waiting for 2 hours, clearing cache and so on.

    unfurtunately i have to tell you that we decided to use another plugin not only for that reason but also because of more settings and statistical data.

    since we will start using complianz, we will keep an eye on burst too 😉

    all the best
    matt

    Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi Matthias,

    I’m sorry this branch did not fix your issue. I’ll look into it and make a fix for other subsite installs.

    If you ever decide that Burst is a good fit, let us know and we might be able to help you import your data from another plugin.

    Also if you think Burst is lacking some features feel free to let us know. You can do so by submitting a feature request or just reply here. We always welcome feedback 🙂

    Kind regards,
    Hessel

    I have the same issue here. The endpoint file is in the directory, but tracking is not possible (error).

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    With the same issue, you mean that you also have your website in a subdirectory?

    Correct.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Thanks, for clarifying. we have a fix ready, we’ll do some testing to ensure compatibility with both default and directory setup, and get back to you with the fix tomorrow.

    Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi @pappe,

    We’ve made a fix. Could you please download and try this GitHub Branch?
    https://github.com/Really-Simple-Plugins/burst/tree/1.2.1-endpoint-directory-subsites

    Let me know if this solves your issue.

    Kind regards,
    Hessel

Viewing 8 replies - 1 through 8 (of 8 total)
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