Title: Endpoint error that keeps returning Last modified: December 6, 2019 --- # Endpoint error that keeps returning * Resolved [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/) * Hi – Endpoint error from Stripe is coming back to us. Thought we had it fixed when we consulted with Stripe support. We had a promotion with a bunch of sales– all successfully handled by Stripe and Woocommerce and your plugin. * Then the site has been quiet and 3 days later we’re getting, again, the same kind of error message. * > We’re contacting you because we’re still having trouble delivering data to > a webhook endpoint associated with your Vscstudio account in live mode. Webhooks > are used to notify your server about events that happen in your Stripe account, > such as a payout completing or an invoice being created. The failing webhook > endpoint is …superSecret. * The webhook worked. And now it doesn’t? But no one has changed this setting. Not the artist. Not me. * There are no subscriptions being sold on the site. Just simple products. And it’s been successfully processing payments. But we keep getting these endpoint errors. * Previously the settings in Stripe were still at test mode. So we updated to live mode. Configured the settings in Woocommerce on the site. Payments made. Cool. Now the message again about the failing webhook endpoint…which is provided by woocommerce. * WooCommerce plugin support sent me here. Stripe support won’t tell me that X is wrong with means we need to do Y. I followed the set-up instructions to the letter. What do we do? I really don’t want to use Paypal. Can you please give me some steps on troubleshooting other than trying to figure out how the documentation, that we followed, must mean something different in this particular case? * Thanks in advance for your help. Beatty * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fendpoint-error-that-keeps-returning%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12214737) * Hello Beatty, * Thank you for your detailed explanation on the behavior you’re seeing. * For further investigation, can you please get back to us with the following details from the email you’ve received: * 1. Link to the failing webhook endpoint. 2. Further down the email, you’ll see something like `Here is the summary of errors we have received when sending you webhooks:`. Please copy everything below this line and paste it as a response here. * Along with the above details, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thank you for working with us on this. * Thread Starter [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12215148) * Hi Aashik. * **Regarding Q 1** – isn’t this something that should be kept secret? If yes, how do I convey that to you? If no, ok. Let me know and I’ll post it. * **Q2: ** * > Here is the summary of errors we have received when sending you webhooks: > * > 40 requests had other errors while sending the webhook. * **Here are some older error messages (the one above is the most recent):** - * 93 requests had other errors while sending the webhook. - * 12 requests had other errors while sending the webhook. - * 75 requests had other errors while sending the webhook. * Thank you! * Thread Starter [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12215154) * **WooCommerce System Report:** ### WordPress Environment ### * WordPress address (URL): [https://vscstudio.com](https://vscstudio.com) Site address (URL): [https://vscstudio.com](https://vscstudio.com) WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3 WP Multisite:– WP Memory Limit: 768 MB WP Debug Mode: ✔ 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Shop base: #2788 – /shop/ Cart: #2789 – /cart/ Checkout: #2790 – /checkout/ My account: #2791 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: Avada Child Version: 1.0.0 Author URL: [https://theme-fusion.com](https://theme-fusion.com) Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 6.1.2 Parent Theme Author URL: [http://themeforest.net/user/ThemeFusion](http://themeforest.net/user/ThemeFusion) WooCommerce Support: ✔ * ### Templates ### * Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay. php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou. php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add- to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/ woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/ single-product/tabs/description.php * ### Action Scheduler ### * Complete: 780 Oldest: 2019-11-18 14:51:05 -0600 Newest: 2019-12-07 07:53:55 - 0600 * Pending: 2 Oldest: 2019-12-07 08:53:56 -0600 Newest: 2019-12-07 08:53:57 -0600 * Canceled: 0 Oldest: – Newest: – * In-progress: 0 Oldest: – Newest: – * Failed: 0 Oldest: – Newest: – * ` * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12217828) * Hello [@beatty67](https://wordpress.org/support/users/beatty67/) * Thank you for the System Status Report. * > isn’t this something that should be kept secret? If yes, how do I convey that > to you? If no, ok. Let me know and I’ll post it. * The intention was to cross-check if the endpoint matches the recommended setup. for example, for my `https://woo.local` site, the endpoint is `https://woo.local/? wc-api=wc_stripe` basically, `/?wc-api=wc_stripe` after the site URL. * If it is any different on the emails you’re receiving, it means they should not be affecting your site. * > Here are some older error messages (the one above is the most recent): > * 93 requests had other errors while sending the webhook. * Thank you for those details, but for further investigation, we’d need the exact error that they’ve forwarded. * For example, I received these webhook errors on my local site when it was down: * ``` Here is the summary of errors we have received when sending you webhooks: * 75 requests had other errors while sending the webhook. You need to return anything between a HTTP 200 to 299 for the webhook to be considered successfully delivered. For more details on the errors, you can find your events page here: https://dashboard.stripe.com/test/events. ``` * Thank you for working with us on this. * Thread Starter [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12217839) * OK just got a new message. Here it is in all its gory detail: * > We’re contacting you because the webhook endpoint associated with your Vscstudio > account in live mode has been failing for nine consecutive days. Webhooks are > used to notify your server about events that happen in your Stripe account, > such as a payout completing or an invoice being created. The failing webhook > endpoint is [https://vscstudio.com/?wc-api=wc_stripe](https://vscstudio.com/?wc-api=wc_stripe). > We have disabled your webhook endpoint so it will no longer receive these events > from Stripe. If you’d like to re-enable your endpoint once you’ve fixed the > problem, you can do so by clicking the ‘Enable’ button for the webhook in your > Stripe settings: [https://dashboard.stripe.com/account/webhooks](https://dashboard.stripe.com/account/webhooks). > Here is the summary of errors we have received when sending you webhooks: > * > 13 requests had other errors while sending the webhook. > You need to return anything between a HTTP 200 to 299 for the webhook to be > considered successfully delivered. > For more details on the errors, you can > find your events page here: [https://dashboard.stripe.com/events](https://dashboard.stripe.com/events). > You can also always review the history of webhooks and failed request logs > right from your dashboard: [https://dashboard.stripe.com/events](https://dashboard.stripe.com/events). > > For more in depth information about how to use webhooks, we recommend taking > a look at our documentation: [https://stripe.com/docs/webhooks](https://stripe.com/docs/webhooks). * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12218160) * Thank you for the follow-up. * The error message means that Stripe could not contact your site. * I’d first recommend checking WooCommerce > Status > Logs, find `fatal-errors` in the drop-down at the top-right, and then click on `view` button to see if you notice any fatal errors for the day. If yes, can you please copy-paste them here? * If you don’t find anything there, it is likely that there was a server hiccup during that time. Can you please reach out to your WebHost to see if they have further information on that? * Thread Starter [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12219684) * So there are no fatal errors in the logs. And there’s no log for anything in December, which is when we started selling in earnest (and collecting money). Does the fact that the latest log being end of November in WooCommerce > Status > Logs mean that it really is needing to ask the web hosting company? * I also was running a debug log while starting the woocommerce part of this site since I’d never worked with Stripe before. And nothing in the debug log other than 2 notices from Yoast SEO. No errors of any kind. * Thanks much for your clear and quick response, btw. * Beatty. * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12221807) * Hello Beatty, * Thank you for following up with those details. * > So there are no fatal errors in the logs. And there’s no log for anything in > December, which is when we started selling in earnest (and collecting money). > Does the fact that the latest log being end of November in WooCommerce > Status > > Logs mean that it really is needing to ask the web hosting company? * Yes, please. That’d be the best way forward. * I’d also recommend checking with Stripe to see if we’re missing anything here. You can reach out to them for further details on this at [https://stripe.com/contact](https://stripe.com/contact) * — * Additionally, I’d also recommend enabling logging for Stripe to log future transactions.( Please do not share the logs in this topic – it contains sensitive information). You can enable logging at WooCommerce > Settings > Payments > Stripe: * ⌊Stripe log⌉⌊Stripe log⌉ Link to image: [https://d.pr/hFKTWt](https://d.pr/hFKTWt) * Thank you for working with us on this. * Thread Starter [beatty67](https://wordpress.org/support/users/beatty67/) * (@beatty67) * [6 years, 10 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12221809) * Ah log debug messages. OK. * I chatted with Stripe way back before coming to the wordpress forums. Their support not nearly as comprehensive and helpful as you! * Thanks again! * [zhadum](https://wordpress.org/support/users/zhadum/) * (@zhadum) * [6 years, 5 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12724438) * Hi, * I have exactly the same issue. Everything in in prod mode, no fatal errors anywhere, payments are made correctly, but same email from Stripe that the webhook is kinda glitchy. * This part of the message bothers me: * “We’ve attempted to notify the endpoint 16 times since April 15, 2020 at 02:39PM. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by April 24, 2020 around 02:39PM. * Here is the summary of errors we have received when sending you webhooks: * 16 requests had other errors while sending the webhook. * **You need to return anything between a HTTP 200 to 299** for the webhook to be considered successfully delivered.” * How can I try that? via WP ? via FTP ? * thx (and great plugin, btw!) * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [6 years, 5 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12741714) * Hello [@zhadum](https://wordpress.org/support/users/zhadum/) * Please create a new topic for the behavior you’re seeing, with a System Status Report of your store, along with the fatal-error logs as recommended in [this comment](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12218160). * Thank you for understanding. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Endpoint error that keeps returning’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3717810) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) ## Tags * [endpoint](https://wordpress.org/support/topic-tag/endpoint/) * 11 replies * 3 participants * Last reply from: [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/endpoint-error-that-keeps-returning/#post-12741714) * Status: resolved