Endless spinning wheel on checkout and products catalog page

  • Resolved Frederik

    (@hallpick)


    3 years, 5 months ago

    Hi Everyone, I am in the process of installing a new webshop 🙂

    Still looking for advice on how to resolve these;
    -When I visit https://frederikfeys.be/shop/ and click the ‘add to cart’ button, the button becomes disabled.
    -When I visit https://frederikfeys.be/product/back-to-school/ and click the ‘add to cart’ button, everything works as expected, i.e. “Back To School” has been added to your cart.
    -When I visit https://frederikfeys.be/checkout/ the right hand section is greyed out or has an endless spinning wheel (depending on browser).

    What I did: deactivated all plugins, installed really simple SLL plugin, using only payment by bank transfer (to avoid possible Stripe conflicts)

    What do I need to change for a smooth user experience?

    Thank you
    Fred

    System status report:

    ### WordPress Environment ###

    WordPress address (URL): https://frederikfeys.be
    Site address (URL): https://frederikfeys.be
    WC Version: 4.6.2
    REST API Version: ✔ 4.6.2
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2
    PHP Version: 7.4.10
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.6.2
    WC Database Prefix: wpw9_
    Total Database Size: 3.62MB
    Database Data Size: 2.21MB
    Database Index Size: 1.41MB
    wpw9_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpw9_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpw9_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpw9_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpw9_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_loginizer_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpw9_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_options: Data: 1.05MB + Index: 0.06MB + Engine InnoDB
    wpw9_postmeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
    wpw9_posts: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
    wpw9_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpw9_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpw9_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpw9_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpw9_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpw9_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpw9_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpw9_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 30
    customize_changeset: 4
    nav_menu_item: 11
    oembed_cache: 2
    page: 12
    post: 20
    product: 6
    revision: 36

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (4) ###

    Loginizer: by Softaculous – 1.6.4
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce: by Automattic – 4.6.2

    ### Inactive Plugins (4) ###

    Akismet Anti-Spam: by Automattic – 4.1.7
    Facebook for WooCommerce: by Facebook – 2.1.4
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.2

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #32 – /shop/
    Cart: #33 – /cart/
    Checkout: #34 – /checkout/
    My account: #35 – /my-account/
    Terms and conditions: #125 – /terms-and-conditions/

    ### Theme ###

    Name: Twenty Twenty Child
    Version: 1.0.0
    Author URL: http://frederikfeys.be
    Child Theme: ✔
    Parent Theme Name: Twenty Twenty
    Parent Theme Version: 1.5
    Parent Theme Author URL: https://wordpress.org/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 3
    Oldest: 2020-11-05 10:57:22 +0000
    Newest: 2020-11-06 11:01:15 +0000

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    3 years, 5 months ago

    Hi @hallpick,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free [Storefront](https://wordpress.org/themes/storefront/) theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with the checkout page or product categories.

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    You mentioned deactivating all plugins, did you also switch to a different thee at the same time?

    You can test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Frederik

    (@hallpick)

    3 years, 5 months ago

    Thank You Stuart

    Don’t know what actually happened, but now everything works! So both with Storefront, The twentytwenty theme and my child theme.

    So far so good. Thank you again (maybe you did some magic ;-))

    Fred

Viewing 2 replies - 1 through 2 (of 2 total)
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