Endless Spinning on Checkout when logged in – wc-ajax=update_order_review 403

Resolved

(@anneschmidt)

We are experiencing the endless spinning error. Strangely, this is only happening when a user logs in from the checkout page.

What we’ve tried:
* Created a staging site
* Disabled all plugins except WooCommerce
* Tried twenty twenty-two and Storefront themes
* Contacted WPEngine support
* Increased site memory limit to 512MB
* Enabled debug (no errors shown)

——


### WordPress Environment ###

WordPress address (URL): https://academylcstg.wpengine.com
Site address (URL): https://academylcstg.wpengine.com
WC Version: 7.0.1
REST API Version: ✔ 7.0.1
WC Blocks Version: ✔ 8.5.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.23
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: wp_
Total Database Size: 91.80MB
Database Data Size: 69.81MB
Database Index Size: 21.99MB
wp_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.84MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.39MB + Index: 0.34MB + Engine InnoDB
wp_bb_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bp_activity: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
wp_bp_activity_meta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_bp_document: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_document_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bp_document_folder_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_document_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_follow: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_friends: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_groups: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_groups_groupmeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_bp_groups_membermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_groups_members: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_bp_invitations_invitemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_media: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_media_albums: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bp_messages_messages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_messages_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_messages_notices: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_messages_recipients: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_user_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_user_blogs_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_data: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_zoom_meetings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_zoom_meeting_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_zoom_recordings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_zoom_webinars: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_zoom_webinar_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_zoom_webinar_recordings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bws_fancytree: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bws_fancytree_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.41MB + Index: 0.42MB + Engine InnoDB
wp_eg_grids: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_eg_item_skins: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_email_log: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_evf_entries: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
wp_evf_entrymeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_evf_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_facetwp_index: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_FmeCCFA_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.44MB + Index: 1.59MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.47MB + Index: 0.52MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mepr_corporate_accounts: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mepr_events: Data: 0.13MB + Index: 0.36MB + Engine InnoDB
wp_mepr_jobs: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_mepr_members: Data: 0.06MB + Index: 0.27MB + Engine InnoDB
wp_mepr_rule_access_conditions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mepr_subscriptions: Data: 0.06MB + Index: 0.30MB + Engine InnoDB
wp_mepr_subscription_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mepr_tax_rates: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_mepr_tax_rate_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mepr_transactions: Data: 0.08MB + Index: 0.33MB + Engine InnoDB
wp_mepr_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.13MB + Index: 0.19MB + Engine InnoDB
wp_pdfprnt_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 10.52MB + Index: 7.03MB + Engine InnoDB
wp_posts: Data: 3.48MB + Index: 0.83MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Data: 2.52MB + Index: 1.94MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdm_course_author_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdm_instructor_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 24.52MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wp_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_master: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_question: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_wp_pro_quiz_statistic: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wp_pro_quiz_template: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 1.14MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.22MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.25MB + Index: 0.17MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 3
acf-field-group: 3
attachment: 636
bnfw_notification: 1
bp-email: 27
bp-group-type: 2
bp-member-type: 3
custom_css: 2
customize_changeset: 1
elementor_library: 15
elementor_snippet: 1
everest_form: 4
forum: 13
groups: 18
ld-notification: 7
memberpresscoupon: 1
memberpressgroup: 1
memberpressproduct: 12
memberpressrule: 8
nav_menu_item: 30
oembed_cache: 94
page: 64
post: 116
product: 62
product_variation: 27
reply: 115
revision: 12
sfwd-assignment: 6
sfwd-certificates: 4
sfwd-courses: 23
sfwd-essays: 5
sfwd-lessons: 384
sfwd-question: 306
sfwd-quiz: 20
sfwd-topic: 500
shop_coupon: 50
shop_order: 472
shop_order_refund: 1
shop_subscription: 165
topic: 70
vc_grid_item: 2
vc4_templates: 5
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (1) ###

WooCommerce: by Automattic – 7.0.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
wpengine-security-auditor.php: by  –
WP Engine Cache Plugin: by WP Engine – 1.1.0
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #5176 - /terms-of-use/

### Theme ###

Name: Twenty Twenty-Two
Version: 1.3
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-11-04 20:16:59 -04:00
Options: ✔
Notes: 108
Onboarding: completed

### Action Scheduler ###

Complete: 1,607
Oldest: 2022-10-04 13:43:12 -0400
Newest: 2022-11-03 17:15:23 -0400

Pending: 73
Oldest: 2022-11-03 20:41:03 -0400
Newest: 2023-11-03 11:16:16 -0400

### Status report information ###

Generated at: 2022-11-03 17:15:24 -04:00

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Saif
(@babylon1999)

1 year, 5 months ago

Hello @anneschmidt,

Thank you for providing all this information.

I tried test ordering something on your site and switching countries just to trigger the spinning but couldn’t see what you’re describing.

Can you please attach a screencast of it or provide more information on how to reproduce it?

Look forward to hearing back from you.

Thread Starter anneschmidt
(@anneschmidt)

1 year, 5 months ago

Hi @babylon1999 – thanks for your help. We finally figured out that this was an issue with some rogue settings in the wp-config file.

Igor H
(@ihereira)

1 year, 5 months ago

Hi,

Thanks for letting us know. I’ll tag this thread as resolved, let us know if there are any other questions.

Best.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Endless Spinning on Checkout when logged in – wc-ajax=update_order_review 403’ is closed to new replies.

Tags