Endless spinner on checkout page
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My website gets stuck on the checkout page. The spinner keeps going and shoppers are unable to click on “Proceed to Paypal” I am using the most current WordPress & WooCommerce updates. I have tried deactivating plugins and switched my theme to Storefront. Nothing is working. I have another website doing the exact same thing. The only thing they have in common is they use the same Bluehost account.
The page I need help with: [log in to see the link]
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Hi there!
Can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.
Thanks in advance!
I fixed issue on my second website, it was something unrelated. This is the error I get I my google chrome console “Failed to load resource: the server responded with a status of 400 ()” In case that helps.
Here is the system report –
### WordPress Environment ###
WordPress address (URL): https://www.roostandgalley.com
Site address (URL): https://www.roostandgalley.com
WC Version: 4.6.1
REST API Version: ✔ 4.6.1
WC Blocks Version: ✔ 3.4.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.2
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1hSUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.6.1
WC Database Prefix: wp_hted_
Total Database Size: 161.67MB
Database Data Size: 135.47MB
Database Index Size: 26.20MB
wp_hted_woocommerce_sessions: Data: 3.51MB + Index: 0.10MB + Engine MyISAM
wp_hted_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_order_items: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wp_hted_woocommerce_order_itemmeta: Data: 0.40MB + Index: 0.24MB + Engine MyISAM
wp_hted_woocommerce_tax_rates: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wp_hted_woocommerce_tax_rate_locations: Data: 0.06MB + Index: 0.09MB + Engine MyISAM
wp_hted_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_actionscheduler_actions: Data: 0.94MB + Index: 0.35MB + Engine MyISAM
wp_hted_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_actionscheduler_logs: Data: 0.67MB + Index: 0.41MB + Engine MyISAM
wp_hted_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_aws_index: Data: 3.01MB + Index: 0.00MB + Engine MyISAM
wp_hted_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wp_hted_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_mediafromftp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hted_options: Data: 13.64MB + Index: 0.66MB + Engine MyISAM
wp_hted_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hted_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_hted_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hted_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hted_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_pmxi_hash: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
wp_hted_pmxi_history: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hted_pmxi_images: Data: 0.73MB + Index: 0.11MB + Engine MyISAM
wp_hted_pmxi_imports: Data: 0.82MB + Index: 0.00MB + Engine MyISAM
wp_hted_pmxi_posts: Data: 1.35MB + Index: 0.14MB + Engine MyISAM
wp_hted_pmxi_templates: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
wp_hted_postmeta: Data: 78.08MB + Index: 13.82MB + Engine MyISAM
wp_hted_posts: Data: 8.83MB + Index: 2.45MB + Engine MyISAM
wp_hted_redirection_404: Data: 3.22MB + Index: 1.01MB + Engine MyISAM
wp_hted_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_redirection_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_sliders_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_slides_bkp: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_supplier_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hted_termmeta: Data: 2.78MB + Index: 0.64MB + Engine MyISAM
wp_hted_terms: Data: 0.51MB + Index: 0.79MB + Engine MyISAM
wp_hted_term_relationships: Data: 1.16MB + Index: 2.19MB + Engine MyISAM
wp_hted_term_taxonomy: Data: 0.41MB + Index: 0.42MB + Engine MyISAM
wp_hted_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_usermeta: Data: 0.70MB + Index: 0.07MB + Engine MyISAM
wp_hted_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hted_wcd_charity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hted_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_hted_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_product_meta_lookup: Data: 0.71MB + Index: 0.75MB + Engine MyISAM
wp_hted_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_bundled_itemmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_hted_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_woocommerce_gpf_google_taxonomy: Data: 0.86MB + Index: 0.00MB + Engine MyISAM
wp_hted_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_yoast_indexable: Data: 11.30MB + Index: 1.07MB + Engine MyISAM
wp_hted_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.13MB + Engine MyISAM
wp_hted_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hted_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hted_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_hted_yoast_seo_meta: Data: 0.38MB + Index: 0.32MB + Engine MyISAM### Post Type Counts ###
attachment: 13525
custom_css: 1
customize_changeset: 1
gfw_report: 15
jetpack_migration: 2
nav_menu_item: 88
page: 18
portfolio: 1
post: 47
product: 3114
product_variation: 7541
revision: 128
shop_coupon: 17
shop_order: 333
shop_order_refund: 63
woo_discount: 2
wpcf7_contact_form: 2### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (14) ###
PW Pro Slider And Carousel For Visual Composer: by Proword – 2.1
Comet Cache: by WP Sharks – 170220
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Envato Market: by Envato – 2.0.5
HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.1 – Installed version not tested with active version of WooCommerce 4.6.1
WPBakery Page Builder: by Michael M – WPBakery.com – 6.3.0
One Click Demo Import: by ProteusThemes – 2.6.1
Product Blocks for WooCommerce: by GetBowtied – 1.4.2 – Installed version not tested with active version of WooCommerce 4.6.1
Really Simple SSL pro: by Really Simple Plugins – 2.1.23
Really Simple SSL: by Really Simple Plugins – 3.3.5
The Retailer Deprecated Features: by GetBowtied – 1.2.2
The Retailer Extender: by GetBowtied – 1.5.1
The Retailer Portfolio Addon: by GetBowtied – 1.2.5
WooCommerce: by Automattic – 4.6.1### Inactive Plugins (66) ###
Add Expires Headers: by Passionate Brains – 2.1
Add From Server: by Dion Hulse – 3.4.3
AddToAny Share Buttons: by AddToAny – 1.7.42
Advanced Woo Search: by ILLID – 2.13
Akismet Anti-Spam: by Automattic – 4.1.6
All In One SEO Pack: by All in One SEO Team – 3.7.1
Autoptimize: by Frank Goossens (futtta) – 2.7.8
Auto Upload Images: by Ali Irani – 3.2.2
BLAZING WooCommerce Shipment Tracking: by Massoud Shakeri – 1.2.0 – Installed version not tested with active version of WooCommerce 4.6.1
Booster for WooCommerce: by Pluggabl LLC – 5.3.5 – Installed version not tested with active version of WooCommerce 4.6.1
Bulk Media Register: by Katsushi Kawamori – 1.17
Cache Enabler: by KeyCDN – 1.5.4
Classic Editor: by WordPress Contributors – 1.6
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1Enable jQuery Migrate Helper: by The WordPress Team – 1.1.0
Export All URLs: by Atlas Gondal – 4.1
Export Media Library: by Mass Edge Inc. – 3.0.1
Export Media URLs: by Atlas Gondal – 1.0
Footer Putter: by Russell Jamieson – 1.16
GetBowtied Tools: by GetBowtied – 2.3.2
GTmetrix for WordPress: by GTmetrix – 0.4.4
Hello Dolly: by Matt Mullenweg – 1.7.2
Hide Title: by Dojo Digital – 1.0.8
Imsanity: by Exactly WWW – 2.6.0
Insert Headers and Footers: by WPBeginner – 1.4.6
Jetpack by WordPress.com: by Automattic – 9.0.2
Lazy Load – Optimize Images: by WP Rocket – 2.3.4
Media from FTP: by Katsushi Kawamori – 11.14
MOJO Marketplace: by Mike Hansen – 1.5.6
PNG to JPG: by KubiQ – 3.9
Product Feed PRO for WooCommerce: by AdTribes.io – 8.9.4 – Installed version not tested with active version of WooCommerce 4.6.1
Redirection: by John Godley – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Remove Query Strings From Static Resources: by Speed Up My Website
Your WP Expert – 1.4Slider Revolution: by ThemePunch – 6.2.23
Smush: by WPMU DEV – 3.7.1
Thumbnail Fixer for Social Media.: by Michael Ott – 1.7.9.1
Toggle The Title: by Avner Komarow – 1.4
Transients Manager: by Pippin Williamson – 1.8.1
Ultimate Carousel For Visual Composer: by Nasir – 2.6
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.30W3 Total Cache: by BoldGrid – 0.15.1
WooCommerce – Store Exporter: by Visser Labs – 2.7 – Installed version not tested with active version of WooCommerce 4.6.1
Woocommerce Dropship Manager Pro: by woocommercedropshipplugins.com – 2.999999999999999 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.1.2
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.6.1 – Network enabled
WooCommerce Shipping Tracking: by Lagudi Domenico – 26.9 – Installed version not tested with active version of WooCommerce 4.6.1
Woo Discount Rules: by Flycart Technologies LLP – 2.3.1
WooDonation: by – 1.0.3 – Installed version not tested with active version of WooCommerce 4.6.1
Woo Search Box: by Guaven Labs – 1.4.0
WooSwatches – Woocommerce Color or Image Variation Swatches: by woomatrix – 3.0.0 – Installed version not tested with active version of WooCommerce 4.6.1
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.4WP2Static: by Leon Stafford – 6.6.7
WP All Export: by Soflyy – 1.2.7
WP All Import – WooCommerce Add-On Pro: by Soflyy – 3.2.5 – Installed version not tested with active version of WooCommerce 4.6.1
WP All Import – Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
WP All Import Pro: by Soflyy – 4.6.4
WP Crontrol: by John Blackbourn & crontributors – 1.8.5
WP deferred javaScript: by Willy Bahuaud
Daniel Roch
Grégory Viguier – 2.0.5WP Fastest Cache: by Emre Vona – 0.9.1.1
WP Maintenance Mode: by Designmodo – 2.2.4
WP Rollback: by Impress.org – 1.7.1
Yoast SEO: by Team Yoast – 15.1.1
Yoast SEO: WooCommerce: by Team Yoast – 6.3 – Installed version not tested with active version of WooCommerce 4.6.1### Dropin Plugins (2) ###
advanced-cache.php: advanced-cache.php
install.php: install.php### Must Use Plugins (1) ###
SSO: by Garth Mortensen
Mike Hansen – 0.3### Settings ###
API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #236 – /shop-2/
Cart: #5 – /cart-2/
Checkout: #237 – /checkout-2/
My account: #238 – /my-account-2/
Terms and conditions: ❌ Page not set### Theme ###
Name: The Retailer
Version: 3.2.1
Author URL: https://www.getbowtied.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔### Templates ###
Overrides: theretailer/woocommerce/archive-product.php
theretailer/woocommerce/content-product.php
theretailer/woocommerce/content-single-product.php
theretailer/woocommerce/single-product/related.php
theretailer/woocommerce/single-product/tabs/tabs.php
theretailer/woocommerce/single-product/up-sells.php
theretailer/woocommerce/single-product.php### Action Scheduler ###
Complete: 1,875
Oldest: 2020-09-21 12:53:04 -0700
Newest: 2020-10-19 14:15:43 -0700Failed: 1
Oldest: 2020-08-18 14:26:43 -0700
Newest: 2020-08-18 14:26:43 -0700Pending: 2
Oldest: 2020-10-26 12:57:56 -0700
Newest: 2020-10-26 12:59:55 -0700`
I think I fixed it. I found a 2 yr old thread on this forum with a similar issue. Someone suggested to add the following additional CSS –
/* Fix issues with jquery overlay blocking checkout button */
.woocommerce .blockUI.blockOverlay {
position: relative!important;
display: none!important;
}I was able to checkout when I tested it. I am going to reactivate my plugins and hopefully it remains fixed.
Hi! Glad to hear you found something that works for you – I’ll go ahead and set the topic to ‘resolved’. If you need further help, please feel free to open a new ticket!
- The topic ‘Endless spinner on checkout page’ is closed to new replies.