• Resolved tcarrington61

    (@tcarrington61)


    My website gets stuck on the checkout page. The spinner keeps going and shoppers are unable to click on “Proceed to Paypal” I am using the most current WordPress & WooCommerce updates. I have tried deactivating plugins and switched my theme to Storefront. Nothing is working. I have another website doing the exact same thing. The only thing they have in common is they use the same Bluehost account.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hi there!

    Can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thanks in advance!

    Thread Starter tcarrington61

    (@tcarrington61)

    I fixed issue on my second website, it was something unrelated. This is the error I get I my google chrome console “Failed to load resource: the server responded with a status of 400 ()” In case that helps.

    Here is the system report –

    ### WordPress Environment ###

    WordPress address (URL): https://www.roostandgalley.com
    Site address (URL): https://www.roostandgalley.com
    WC Version: 4.6.1
    REST API Version: ✔ 4.6.1
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.11
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h

    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.6.1
    WC Database Prefix: wp_hted_
    Total Database Size: 161.67MB
    Database Data Size: 135.47MB
    Database Index Size: 26.20MB
    wp_hted_woocommerce_sessions: Data: 3.51MB + Index: 0.10MB + Engine MyISAM
    wp_hted_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_order_items: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wp_hted_woocommerce_order_itemmeta: Data: 0.40MB + Index: 0.24MB + Engine MyISAM
    wp_hted_woocommerce_tax_rates: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
    wp_hted_woocommerce_tax_rate_locations: Data: 0.06MB + Index: 0.09MB + Engine MyISAM
    wp_hted_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_actionscheduler_actions: Data: 0.94MB + Index: 0.35MB + Engine MyISAM
    wp_hted_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_actionscheduler_logs: Data: 0.67MB + Index: 0.41MB + Engine MyISAM
    wp_hted_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_aws_index: Data: 3.01MB + Index: 0.00MB + Engine MyISAM
    wp_hted_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
    wp_hted_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_mediafromftp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hted_options: Data: 13.64MB + Index: 0.66MB + Engine MyISAM
    wp_hted_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hted_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_hted_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hted_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hted_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_pmxi_hash: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
    wp_hted_pmxi_history: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_hted_pmxi_images: Data: 0.73MB + Index: 0.11MB + Engine MyISAM
    wp_hted_pmxi_imports: Data: 0.82MB + Index: 0.00MB + Engine MyISAM
    wp_hted_pmxi_posts: Data: 1.35MB + Index: 0.14MB + Engine MyISAM
    wp_hted_pmxi_templates: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
    wp_hted_postmeta: Data: 78.08MB + Index: 13.82MB + Engine MyISAM
    wp_hted_posts: Data: 8.83MB + Index: 2.45MB + Engine MyISAM
    wp_hted_redirection_404: Data: 3.22MB + Index: 1.01MB + Engine MyISAM
    wp_hted_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_redirection_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_sliders_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_slides_bkp: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_supplier_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hted_termmeta: Data: 2.78MB + Index: 0.64MB + Engine MyISAM
    wp_hted_terms: Data: 0.51MB + Index: 0.79MB + Engine MyISAM
    wp_hted_term_relationships: Data: 1.16MB + Index: 2.19MB + Engine MyISAM
    wp_hted_term_taxonomy: Data: 0.41MB + Index: 0.42MB + Engine MyISAM
    wp_hted_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_usermeta: Data: 0.70MB + Index: 0.07MB + Engine MyISAM
    wp_hted_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wcd_charity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_product_meta_lookup: Data: 0.71MB + Index: 0.75MB + Engine MyISAM
    wp_hted_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_bundled_itemmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_hted_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_woocommerce_gpf_google_taxonomy: Data: 0.86MB + Index: 0.00MB + Engine MyISAM
    wp_hted_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_yoast_indexable: Data: 11.30MB + Index: 1.07MB + Engine MyISAM
    wp_hted_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.13MB + Engine MyISAM
    wp_hted_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_hted_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_hted_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_hted_yoast_seo_meta: Data: 0.38MB + Index: 0.32MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 13525
    custom_css: 1
    customize_changeset: 1
    gfw_report: 15
    jetpack_migration: 2
    nav_menu_item: 88
    page: 18
    portfolio: 1
    post: 47
    product: 3114
    product_variation: 7541
    revision: 128
    shop_coupon: 17
    shop_order: 333
    shop_order_refund: 63
    woo_discount: 2
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (14) ###

    PW Pro Slider And Carousel For Visual Composer: by Proword – 2.1
    Comet Cache: by WP Sharks – 170220
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Envato Market: by Envato – 2.0.5
    HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.1 – Installed version not tested with active version of WooCommerce 4.6.1
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.3.0
    One Click Demo Import: by ProteusThemes – 2.6.1
    Product Blocks for WooCommerce: by GetBowtied – 1.4.2 – Installed version not tested with active version of WooCommerce 4.6.1
    Really Simple SSL pro: by Really Simple Plugins – 2.1.23
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    The Retailer Deprecated Features: by GetBowtied – 1.2.2
    The Retailer Extender: by GetBowtied – 1.5.1
    The Retailer Portfolio Addon: by GetBowtied – 1.2.5
    WooCommerce: by Automattic – 4.6.1

    ### Inactive Plugins (66) ###

    Add Expires Headers: by Passionate Brains – 2.1
    Add From Server: by Dion Hulse – 3.4.3
    AddToAny Share Buttons: by AddToAny – 1.7.42
    Advanced Woo Search: by ILLID – 2.13
    Akismet Anti-Spam: by Automattic – 4.1.6
    All In One SEO Pack: by All in One SEO Team – 3.7.1
    Autoptimize: by Frank Goossens (futtta) – 2.7.8
    Auto Upload Images: by Ali Irani – 3.2.2
    BLAZING WooCommerce Shipment Tracking: by Massoud Shakeri – 1.2.0 – Installed version not tested with active version of WooCommerce 4.6.1
    Booster for WooCommerce: by Pluggabl LLC – 5.3.5 – Installed version not tested with active version of WooCommerce 4.6.1
    Bulk Media Register: by Katsushi Kawamori – 1.17
    Cache Enabler: by KeyCDN – 1.5.4
    Classic Editor: by WordPress Contributors – 1.6
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.1

    Enable jQuery Migrate Helper: by The WordPress Team – 1.1.0
    Export All URLs: by Atlas Gondal – 4.1
    Export Media Library: by Mass Edge Inc. – 3.0.1
    Export Media URLs: by Atlas Gondal – 1.0
    Footer Putter: by Russell Jamieson – 1.16
    GetBowtied Tools: by GetBowtied – 2.3.2
    GTmetrix for WordPress: by GTmetrix – 0.4.4
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Hide Title: by Dojo Digital – 1.0.8
    Imsanity: by Exactly WWW – 2.6.0
    Insert Headers and Footers: by WPBeginner – 1.4.6
    Jetpack by WordPress.com: by Automattic – 9.0.2
    Lazy Load – Optimize Images: by WP Rocket – 2.3.4
    Media from FTP: by Katsushi Kawamori – 11.14
    MOJO Marketplace: by Mike Hansen – 1.5.6
    PNG to JPG: by KubiQ – 3.9
    Product Feed PRO for WooCommerce: by AdTribes.io – 8.9.4 – Installed version not tested with active version of WooCommerce 4.6.1
    Redirection: by John Godley – 4.8
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Remove Query Strings From Static Resources: by Speed Up My Website
    Your WP Expert – 1.4

    Slider Revolution: by ThemePunch – 6.2.23
    Smush: by WPMU DEV – 3.7.1
    Thumbnail Fixer for Social Media.: by Michael Ott – 1.7.9.1
    Toggle The Title: by Avner Komarow – 1.4
    Transients Manager: by Pippin Williamson – 1.8.1
    Ultimate Carousel For Visual Composer: by Nasir – 2.6
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.30

    W3 Total Cache: by BoldGrid – 0.15.1
    WooCommerce – Store Exporter: by Visser Labs – 2.7 – Installed version not tested with active version of WooCommerce 4.6.1
    Woocommerce Dropship Manager Pro: by woocommercedropshipplugins.com – 2.999999999999999 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.1.2
    WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.6.1 – Network enabled
    WooCommerce Shipping Tracking: by Lagudi Domenico – 26.9 – Installed version not tested with active version of WooCommerce 4.6.1
    Woo Discount Rules: by Flycart Technologies LLP – 2.3.1
    WooDonation: by – 1.0.3 – Installed version not tested with active version of WooCommerce 4.6.1
    Woo Search Box: by Guaven Labs – 1.4.0
    WooSwatches – Woocommerce Color or Image Variation Swatches: by woomatrix – 3.0.0 – Installed version not tested with active version of WooCommerce 4.6.1
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.4

    WP2Static: by Leon Stafford – 6.6.7
    WP All Export: by Soflyy – 1.2.7
    WP All Import – WooCommerce Add-On Pro: by Soflyy – 3.2.5 – Installed version not tested with active version of WooCommerce 4.6.1
    WP All Import – Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
    WP All Import Pro: by Soflyy – 4.6.4
    WP Crontrol: by John Blackbourn & crontributors – 1.8.5
    WP deferred javaScript: by Willy Bahuaud
    Daniel Roch
    Grégory Viguier – 2.0.5

    WP Fastest Cache: by Emre Vona – 0.9.1.1
    WP Maintenance Mode: by Designmodo – 2.2.4
    WP Rollback: by Impress.org – 1.7.1
    Yoast SEO: by Team Yoast – 15.1.1
    Yoast SEO: WooCommerce: by Team Yoast – 6.3 – Installed version not tested with active version of WooCommerce 4.6.1

    ### Dropin Plugins (2) ###

    advanced-cache.php: advanced-cache.php
    install.php: install.php

    ### Must Use Plugins (1) ###

    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #236 – /shop-2/
    Cart: #5 – /cart-2/
    Checkout: #237 – /checkout-2/
    My account: #238 – /my-account-2/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: The Retailer
    Version: 3.2.1
    Author URL: https://www.getbowtied.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: theretailer/woocommerce/archive-product.php
    theretailer/woocommerce/content-product.php
    theretailer/woocommerce/content-single-product.php
    theretailer/woocommerce/single-product/related.php
    theretailer/woocommerce/single-product/tabs/tabs.php
    theretailer/woocommerce/single-product/up-sells.php
    theretailer/woocommerce/single-product.php

    ### Action Scheduler ###

    Complete: 1,875
    Oldest: 2020-09-21 12:53:04 -0700
    Newest: 2020-10-19 14:15:43 -0700

    Failed: 1
    Oldest: 2020-08-18 14:26:43 -0700
    Newest: 2020-08-18 14:26:43 -0700

    Pending: 2
    Oldest: 2020-10-26 12:57:56 -0700
    Newest: 2020-10-26 12:59:55 -0700

    `

    Thread Starter tcarrington61

    (@tcarrington61)

    I think I fixed it. I found a 2 yr old thread on this forum with a similar issue. Someone suggested to add the following additional CSS –

    /* Fix issues with jquery overlay blocking checkout button */
    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }

    I was able to checkout when I tested it. I am going to reactivate my plugins and hopefully it remains fixed.

    mother.of.code

    (@imazed)

    The Mother of Code

    Hi! Glad to hear you found something that works for you – I’ll go ahead and set the topic to ‘resolved’. If you need further help, please feel free to open a new ticket!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Endless spinner on checkout page’ is closed to new replies.