• Resolved ijbine

    (@ijbine)


    Hi team,

    First thanks for your amazing work and for reading me !

    I have a problem, i think i’m not the first to have it. I have the last version of Ultimate Member, but I still have the problem of endless loop on the members page.

    I’m planning to have my website finished asap to start to promote it next monday, I hope the issue could be fixed until then.

    Here is my members page : https://lesplainesdusilence.com/members/

    Thanks !

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • missveronica

    (@missveronicatv)

    @ijbine

    You have a conflict with the scrollbar javascript code.

    Uncaught Error: 
    no element is specified to initialize PerfectScrollbar at new PerfectScrollbar

    https://github.com/mdbootstrap/perfect-scrollbar

    Thread Starter ijbine

    (@ijbine)

    Hi @missveronicatv

    Thank you for your answer. Sorry, I’m not an expert on coding and such, i just know a very little about adding some additional CSS and stuff.

    Could you tell me please what I have to do to fix this problem ? Do I have to download something on github and then install it ?

    Thank you very much for your help !

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi,

    Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Thread Starter ijbine

    (@ijbine)

    Hi @champsupertramp

    Thank you very much for your answer.

    I did the conflict test, indeed after switching my theme from Vilva Pro to Twenty One it was working normally…

    Is it possible to solve it from here or do I have to contact my Vilva Pro provider ?

    Thanks

    • This reply was modified 5 months ago by ijbine.
    missveronica

    (@missveronicatv)

    @champsupertramp

    The call getting the PerfectScrollbar error seems to be from UM:

    jQuery(document).trigger("um_build_template",[e,r])

    with the PerfectScrollbar error:

    if(!element||!element.nodeName){throw new Error('no element is specified to initialize PerfectScrollbar')}

    @ijbine

    Have you tested to disable the menu?
    Did you also test to disable the Jetpack plugin?

    Thread Starter ijbine

    (@ijbine)

    @missveronicatv

    I can’t turn off JetPack, it’s the only plugin that i can’t switch off i guess.

    But i tried different themes : Twenty Twenty One and another free theme called Maxwell, with both of them there are no problems at all with JetPack still active.

    It seems to be a problem with only my theme, so I took contact with the support team of my theme which is called Vilva Pro (developped by Blossom)

    I let you know when i get an answer and i’ll let you know if the problem will be solved.

    Thank you very much for taking time for me !

    Best regards

    • This reply was modified 5 months ago by ijbine.
    Thread Starter ijbine

    (@ijbine)

    Alright, now I’m totally lost, but a happy lad lol.

    Just told you that it was working normally with other themes. I’ve just right now activated again my Vilva Pro theme and I don’t know why but finally after several days it seems that it works now.

    Can’t explain it, but well i’ll gladly accept it ^^

    I let you know if I have an explanation for this, so it could profit to someone else in the future.

    Again, huge thanks @missveronicatv @champsupertramp

    Thread Starter ijbine

    (@ijbine)

    Hi,

    Some updates. Indeed the problem is with the scrollbar, no doubts about that.

    It was working yesterday as I explained in previous post, but now again it doesn’t work and I have again an endless loop…

    But I don’t have this problem on my phone, and it’s quite logic because on phone there is no scrollbar, don’t know why (which can be disturbing btw).

    Does someone have an explanation for this ?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @ijbine

    Sorry for the late response. Did your theme developer respond to your issue?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 10 replies - 1 through 10 (of 10 total)
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