Endless loading/spinner on the checkout page

  • Resolved mojzesz777

    (@mojzesz777)


    2 years, 2 months ago

    After entering your payment details, the payment methods window turns off and you cannot proceed further. Consola reports error 500, Ajax responses from JS. The tips in this link do not work

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    I switched the theme and the problem remains.
    Woo 8.4.0

    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    https://led-lustra.pl/?wc-ajax=update_order_review
    -1

    ckadenge (woo-hc)

    (@ckadenge)

    2 years, 2 months ago

    Hi there,

    I understand you are facing issues with the site load, and switching themes did not solve the issue.

    In order for us to get a better understanding of your site’s current environment, can you please share the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console errors: Please can you check the browser console for any errors on that page. You can read more about using your browser console to identify errors here.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    ` WordPress Environment

WordPress address (URL): https://led-lustra.pl<br>Site address (URL): https://led-lustra.pl<br>WC Version: 8.4.0<br>REST API Version: ✔ 8.4.0<br>WC Blocks Version: ✔ 11.6.2<br>Action Scheduler Version: ✔ 3.7.0<br>Log Directory Writable: ✔<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: pl_PL<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 8.1.24<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 10000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p

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Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (25)

Edytor klasyczny: przez Kontrybutorzy WordPressa – 1.6.3<br>Contact Form 7: przez Takayuki Miyoshi – 5.8.5<br>Cookie Notice & Compliance dla RODO / CCPA: przez Hu-manity.co – 2.4.13<br>Joinchat: przez Creame – 5.0.16<br>Elementor Pro: przez Elementor.com – 3.18.2<br>Elementor: przez Elementor.com – 3.18.3<br>Faktury WooCommerce PRO: przez WP Desk – 4.4.1<br>Flexible Product Fields PRO: przez WP Desk – 2.3.6<br>Flexible Product Fields: przez WP Desk – 2.3.14<br>JetBlocks For Elementor: przez Crocoblock – 1.3.9<br>JetElements For Elementor: przez Crocoblock – 2.6.14<br>JetSmartFilters: przez Crocoblock – 3.3.0<br>JetTabs For Elementor: przez Crocoblock – 2.2.0<br>JetThemeCore: przez Crocoblock – 2.1.2.3<br>JetWooBuilder For Elementor: przez Crocoblock – 2.1.9<br>WooCommerce Przelewy24 Payment Gateway: przez Przelewy24 Sp. z o.o. – 1.0.13<br>WooCommerce Allegro: przez WP Desk – 5.0.2<br>WooCommerce Porównywarki Cen XML: przez WP Desk – 4.2.2<br>WooCommerce Google Analytics Integration: przez WooCommerce – 1.8.13<br>WooPayments: przez Automatyczne – 7.0.0<br>WooCommerce: przez Automattic – 8.4.0<br>CoDesigner Pro: przez Codexpert<br>Inc – 4.1

CoDesigner: przez Codexpert<br>Inc – 4.1

Yoast SEO: przez Zespół Yoast – 21.8<br>WPS Hide Login: przez WPServeur<br>NicolasKulka<br>wpformation – 1.9.11 Inactive Plugins (5)

Duplicate Page: przez mndpsingh287 – 4.5.3<br>Flexible Checkout Fields: przez WP Desk – 3.5.19<br>Flexible Checkout Fields PRO: przez WP Desk – 3.5.11<br>WooCommerce Advanced Email Customizer: przez Naresh Goyani – 1.1.4<br>WP Fastest Cache: przez Emre Vona – 1.2.3 Must Use Plugins (1)

WordPress automation by >Aplikacje_cyberFolks: przez – Settings

API Enabled: ✔<br>Force SSL: –<br>Currency: PLN (zł)<br>Currency Position: right<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Strona sklepu: ❌ Strona nie ustawiona<br>Koszyk: #36 - /koszyk/<br>Zamówienie: #38 - /checkout/<br>Moje konto: #40 - /my-account/<br>Regulamin: #3 - /regulations/ Theme

Name: Woostroid2<br>Version: 1.0.10<br>Author URL: https://zemez.io/<br>Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny<br>którego nie jesteś autorem<br>polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne

WooCommerce Support: ✔ Templates

Overrides: /home/glkzcocyca/domains/led-lustra.pl/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php<br>/home/glkzcocyca/domains/led-lustra.pl/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php<br>/home/glkzcocyca/domains/led-lustra.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/home/glkzcocyca/domains/led-lustra.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/home/glkzcocyca/domains/led-lustra.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php WooPayments

Version: 7.0.0<br>Connected to WPCOM: Tak<br>WPCOM Blog ID: 189376677<br>Account ID: acct_1M89TmCASbVuQJES<br>Payment Gateway: Włączono<br>Test Mode: Wyłączono<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Wyłączono<br>Fraud Protection Level: basic<br>Multi-currency: Włączono<br>Public Key Encryption: Wyłączono<br>Auth and Capture: Włączono<br>Documents: Włączono<br>Logging: Wyłączono Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-01-16 08:20:57 +01:00<br>Options: ✔<br>Notes: 48<br>Onboarding: completed Action Scheduler

Anulowano: 1<br>Oldest: 2023-12-18 12:41:58 +0100<br>Newest: 2023-12-18 12:41:58 +0100

Zakończ: 185<br>Oldest: 2023-12-15 14:06:33 +0100<br>Newest: 2024-01-15 13:32:14 +0100

Niepowodzenie: 1 317<br>Oldest: 2021-02-05 17:43:48 +0100<br>Newest: 2024-01-15 13:30:53 +0100

Oczekujące: 2<br>Oldest: 2024-01-16 12:23:20 +0100<br>Newest: 2024-01-16 12:23:20 +0100 Status report information

Generated at: 2024-01-15 14:04:29 +01:00<br>`
    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    2024-01-15T11:16:53+00:00 DEBUG Automattic\WooCommerce\Internal\DataStores\Orders\DataSynchronizer::get_current_orders_pending_sync_count was called but no order types were registered: it may have been called too early. 2024-01-15T11:16:53+00:00 DEBUG Automattic\WooCommerce\Internal\DataStores\Orders\DataSynchronizer::get_current_orders_pending_sync_count was called but no order types were registered: it may have been called too early.

    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    Screenshot:

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 2 months ago

    Hi @mojzesz777,

    Did you resolve the issue? Because I tested your site and didn’t encounter the problem you mentioned. I found that all the payment gateway lists loaded perfectly fine without any endless loading issues. I used Safari, Firefox, and Opera for the tests.

    Does this issue occur with a specific product? Have you tried testing the problem by disabling all other plugins except for WooCommerce, perhaps on a staging site?

    Also, do you use a block or shortcode on your checkout page? If you’re using a block, could you try replacing it with shortcode to see if the problem persists?

    Let us know how that goes. Looking forward to helping you.

    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    Complete the payment data and shipping data.
    Fill out the form and see if you can move on. The store has been operating normally for a week, there is no orders and we probably know why …

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 2 months ago

    Hi @mojzesz777,

    I’ve gone through the entire checkout process and encountered no issues. For my testing, I used the Direct Bank payment method.

    Do you experience this issue with a specific payment gateway? We’d love to understand more about the situation. Could you possibly share more context with us, or maybe carry out a conflict test by following our detailed guide here: https://woo.com/document/how-to-test-for-conflicts/

    Looking forward to hearing from you soon.

    Thread Starter mojzesz777

    (@mojzesz777)

    2 years, 2 months ago

    It actually works now.
    You know what, I used a specific product and the same data every time, maybe something got blocked. Nevertheless, I will keep an eye on it and let you know if anything turns out to be the same.

    Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years, 2 months ago

    Hey @mojzesz777,

    It actually works now.
    You know what, I used a specific product and the same data every time, maybe something got blocked.

    Ah, gotcha! I’m glad to hear that it is working as expected now.

    Nevertheless, I will keep an eye on it and let you know if anything turns out to be the same.

    That’s sounds like a plan 🙂 We’ll leave this open for a bit and we will be here if you need any further help with this.

    Cheers!

    Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years, 1 month ago

    Hey there 👋,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – feel free to create a new topic if you need any further help. 🙂

    Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)

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