Endless loading/spinner on checkout page

  • Resolved gong8451min

    (@gong8451min)


    2 years, 8 months ago

    Hi,

    I am setting a website with woocommerce + Elementor plugins. I found the checkout page will keep spinning after I clicked “place order” button. I just updated the site ssl certificate and replace all http to https. So I don’t the this problem was cause by fault url.

    I also looked up woocommerce doc and checked this page in my chrome dev tool. In the “Network section”, the checkout request error code is 503 and the response for this POST request is html instead of JSON format. According to doc, it could be index.html prioritizing over index.php. But it doesn’t seems to be this problem in server. Is there any other reason could cause this?

    Thank you very much

Viewing 15 replies - 16 through 30 (of 33 total)
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  • Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    Here are the log data:

    System status:

    
### WordPress Environment ###

WordPress address (URL): https://wp.deconova.ca/deco-nova
Site address (URL): https://wp.deconova.ca/deco-nova
WC Version: 5.5.2
REST API Version: ✔ 5.5.2
WC Blocks Version: ✔ 5.3.3
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.4
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 10 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 10 GB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.15-MariaDB-log
Max Upload Size: 10 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wpstg0_
Total Database Size: 214.74MB
Database Data Size: 196.44MB
Database Index Size: 18.30MB
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wpstg0_bookly_notifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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wpstg0_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_indexable: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wpstg0_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.20MB + Index: 0.20MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_amelia_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_coupons_to_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_coupons_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_customer_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_customer_bookings_to_events_periods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_amelia_customer_bookings_to_extras: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_amelia_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_custom_fields_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_custom_fields_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_custom_fields_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_events_periods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_events_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_events_to_providers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_galleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_locations_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_notifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_amelia_notifications_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_notifications_sms_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_packages_customers_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_packages_services_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_packages_services_to_providers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_packages_to_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_packages_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_providers_to_daysoff: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_google_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_outlook_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_specialdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_specialdays_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_specialdays_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_timeouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_to_weekdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_providers_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amelia_services_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amelia_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_booking: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_bookingdates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_appointments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bookly_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_customer_appointments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bookly_holidays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_notifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_bookly_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_schedule_item_breaks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_sent_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bookly_series: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_shop: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_bookly_staff: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_staff_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_staff_preference_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bookly_staff_schedule_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bookly_staff_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bookly_staff_special_hours: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bookly_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookly_sub_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_cpappbk_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cpappbk_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dopbsp_api_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_availability: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_dopbsp_availability_no: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_dopbsp_availability_price: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_dopbsp_calendars: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_dopbsp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_days: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dopbsp_discounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_discounts_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_discounts_items_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_emails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_emails_translation: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_extras: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_extras_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_extras_groups_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_fees: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_forms_select_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_models: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_reservations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_dopbsp_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_searches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_settings_calendar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_settings_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_settings_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_settings_search: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_smses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dopbsp_smses_translation: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dopbsp_translation_en: Data: 0.33MB + Index: 0.17MB + Engine InnoDB
wp_dopbsp_woocommerce: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_em_bookings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_em_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_em_locations: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_em_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_em_tickets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_e_submissions: Data: 0.03MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 5.03MB + Index: 0.23MB + Engine InnoDB
wp_postmeta: Data: 68.42MB + Index: 1.86MB + Engine InnoDB
wp_posts: Data: 17.47MB + Index: 0.31MB + Engine InnoDB
wp_ssa_appointments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_ssa_appointment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ssa_appointment_types: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ssa_async_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_ssa_availability: Data: 0.05MB + Index: 0.14MB + Engine InnoDB
wp_ssa_availability_external: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_membership_subscription: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 223
cartflows_flow: 2
cartflows_step: 4
custom_css: 1
customize_changeset: 6
elementor_font: 3
elementor_library: 23
envato_tk_import: 5
mailpoet_page: 1
nav_menu_item: 26
page: 24
post: 4
product: 6
revision: 1250
seedprod: 1
shop_order: 35
wpc_reservation: 8

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (1) ###

WooCommerce: by Automattic – 5.5.2

### Inactive Plugins (39) ###

Akismet Anti-Spam: by Automattic – 4.1.10
All-in-One WP Migration: by ServMask – 7.45
All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
Bookly: by Bookly – 20.0
Bookly Multiply Appointments (Add-on): by Bookly – 2.4
Bookly Pro (Add-on): by Bookly – 4.0
Bookly Special Hours (Add-on): by Bookly – 2.7
Call Now Button: by Jerry Rietveld – 0.4.3
Collect.chat Chatbot: by Collect.chat Inc. – 2.2.8
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0
Cost of Goods for WooCommerce: by WPFactory – 2.4.4
Creative Mail by Constant Contact: by Constant Contact – 1.4.2
DethemeKit for Elementor: by deTheme – 1.5.6.1
Elementor: by Elementor.com – 3.3.1
Elementor Pro: by Elementor.com – 3.3.4
Envato Elements: by Envato – 2.0.9
Essential Addons for Elementor: by WPDeveloper – 4.8.2
Events Manager: by Marcus Sykes – 5.10
Facebook for WooCommerce: by Facebook – 2.6.1
Flexible Shipping: by WP Desk – 4.7.1
Google Listings and Ads: by WooCommerce – 1.3.0
GTranslate: by Translate AI Multilingual Solutions – 2.9.1
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Jetpack: by Automattic – 9.9.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
MailPoet 3 (New): by MailPoet – 3.65.1
Post Type Switcher: by Triple J Software
Inc. – 3.2.1

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Site Kit by Google: by Google – 1.37.0
Temporary Login Without Password: by StoreApps – 1.6.14
WooCommerce Blocks: by Automattic – 5.5.1
WooCommerce Payments: by Automattic – 2.7.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WPC Product Bundles for WooCommerce: by WPClever – 5.7.7
WP Mail SMTP: by WPForms – 2.9.0
WP STAGING: by WP-STAGING – 2.8.5
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Yoast SEO: by Team Yoast – 16.8

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /?page_id=10
Cart: #11 - /?page_id=11
Checkout: #12 - /?page_id=12
My account: #13 - /?page_id=13
Terms and conditions: ❌ Page visibility should be public

### Theme ###

Name: Storefront
Version: 3.7.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 681
Oldest: 2021-07-04 22:44:58 -0700
Newest: 2021-07-29 18:09:50 -0700

### Status report information ###

Generated at: 2021-07-29 21:48:35 -07:00

    Error log:
    woocommerce-payments-2021-07-29-336f5c3ab477c8c8bfb6aa0b745b3998.log

    2021-07-29T17:41:25+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=1
2021-07-29T17:41:26+00:00 INFO RESPONSE: array (
)
2021-07-29T17:41:26+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/oauth/init
2021-07-29T17:41:26+00:00 INFO BODY: array (
  'test_mode' => true,
  'return_url' => 'https://wp.deconova.ca/deco-nova/wp-admin/admin.php?page=wc-admin&path=/payments/overview',
  'business_data' => 
  array (
    'email' => '(redacted)',
    'business_name' => 'Deco Nova',
    'url' => 'https://wp.deconova.ca/deco-nova',
    'country' => '(redacted)',
  ),
  'site_data' => 
  array (
    'site_username' => 'info@playheads.ca',
  ),
  'create_live_account' => false,
  'actioned_notes' => 
  array (
  ),
)
2021-07-29T17:41:26+00:00 INFO RESPONSE: array (
  'url' => 'https://connect.stripe.com/express/oauth/authorize?client_id=ca_Ex84e31yMTLaNU5ozQvi5woLclpIDVpX&state=Hby-bNuXDc-g1SciXTmuhUxEIZMnXtFMpBIpD0Lu_K8yb8H_Pen0Gys1DeDDv0x94B0QnYvwxE18oIX-sYpiqh6GWHxDUOhWyeo8_nLm-A_VktZTDib8Xv44_l-vHifgKDSyNj_tgr5iufV3YKlWTsTVqunoFXUXZcT3vXLgoc_Ic5bCkOAveYsv2xo0BCd31t3GyoTu7Uixny-fIrefuIaOQBYsO0U-q3kXg5LrRRWXJ1vtVXVZ8wiruaYXxkry6sXO2_cTGMFsY2d_SCgdQcoNzvO5Nh6KZFfjVDmMnrCKWjvqKTb0jcO4Ga7w1SIPxGL2KMLjTFwwlkmqudaavwI9bDy5PaE%3D&stripe_user[email]=info%40playheads.ca&stripe_user[business_name]=Deco+Nova&stripe_user[url]=https%3A%2F%2Fwp.deconova.ca%2Fdeco-nova&stripe_user[country]=CA&suggested_capabilities%5B%5D=card_payments',
  'state' => '(redacted)',
)
2021-07-29T17:42:25+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=1
2021-07-29T17:42:25+00:00 INFO RESPONSE: array (
)

    wc-image-regeneration-2021-07-29-6a8de7e6552545f0ed36890fa93fe19d.log

    2021-07-29T17:39:25+00:00 INFO Regenerating images for attachment ID: 1862
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2021-07-29T17:47:19+00:00 INFO Regenerating images for attachment ID: 45
2021-07-29T17:47:20+00:00 INFO Regenerating images for attachment ID: 44
2021-07-29T17:47:21+00:00 INFO Regenerating images for attachment ID: 43
2021-07-29T17:47:21+00:00 INFO Regenerating images for attachment ID: 42
2021-07-29T17:47:22+00:00 INFO Regenerating images for attachment ID: 41
2021-07-29T17:47:23+00:00 INFO Regenerating images for attachment ID: 40
2021-07-29T17:47:24+00:00 INFO Regenerating images for attachment ID: 39
2021-07-29T17:47:25+00:00 INFO Regenerating images for attachment ID: 38
2021-07-29T17:47:25+00:00 INFO Regenerating images for attachment ID: 37
2021-07-29T17:47:26+00:00 INFO Regenerating images for attachment ID: 36
2021-07-29T17:47:27+00:00 INFO Regenerating images for attachment ID: 35
2021-07-29T17:47:28+00:00 INFO Regenerating images for attachment ID: 34
2021-07-29T17:47:28+00:00 INFO Regenerating images for attachment ID: 33
2021-07-29T17:47:29+00:00 INFO Regenerating images for attachment ID: 32
2021-07-29T17:47:30+00:00 INFO Regenerating images for attachment ID: 31
2021-07-29T17:47:31+00:00 INFO Regenerating images for attachment ID: 30
2021-07-29T17:47:31+00:00 INFO Regenerating images for attachment ID: 29
2021-07-29T17:47:32+00:00 INFO Regenerating images for attachment ID: 28
2021-07-29T17:47:33+00:00 INFO Regenerating images for attachment ID: 27
2021-07-29T17:47:34+00:00 INFO Regenerating images for attachment ID: 26
2021-07-29T17:47:35+00:00 INFO Regenerating images for attachment ID: 25
2021-07-29T17:47:35+00:00 INFO Regenerating images for attachment ID: 24
2021-07-29T17:47:36+00:00 INFO Regenerating images for attachment ID: 9
2021-07-29T17:47:36+00:00 INFO Completed product image regeneration job.

    test-log.log
    Empty

    paypal-2021-07-29-d51098f6c4b54d4cf13adaf97ebf1b4b.log
    Empty

    Plugin Support Sol J. a11n

    (@solstudioim)

    2 years, 8 months ago

    Hi there @gong8451min

    Thanks for your question!

    503 is server response error so it might relate to your server.

    I would recommend two steps:

    1) Enable debugging on WordPress so we can check the log of possible reason of the issue

    2) Try to do a conflict test.

    Enable debugging

    To enable debugging and let me know what error message you receive. You can learn more about this here: https://wordpress.org/support/article/editing-wp-config-php/#wp_debug

    To do this:

    – You will need to login to your site via FTP or directly via your cPanel
    – download the wp-config.php file
    – duplicate this file to create a backup
    – add the lines of code as specified in the link above
    – save and re-upload this file to your site.
    – Then please send us the debug.log file auto generated in /wp-content

    Just in case anything went wrong, you would have a backup of the original file that you can re-upload if needed.`

    Conflict testing

     
    The best way to determine if this is caused by conflicts, please do the following:

    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps!

    Let me know how it goes!

    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    I already run conflict test before, please refer to my previous comment in first page. I disable all plugin except woocommerce. The endless spinning still exist.

    Mirko P.

    (@rainfallnixfig)

    2 years, 8 months ago

    Hi @gong8451min,

    I already run conflict test before, please refer to my previous comment in first page. I disable all plugin except woocommerce. The endless spinning still exist.

    Thanks for this information. We know that you tried the conflict test before and that didn’t help either. My colleague though was asking if you could also provide us the WordPress Debug Log, which I’m not seeing in your previous responses.

    You can start by editing the wp-config.php file in the root folder of the site on the server. Please add this:

    
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

    As errors are logged, they should appear in wp-content/debug.log. You can open this file in a text editor – and copy/paste the content here.

    To learn more on debugging feel free to check our documentation: https://docs.woocommerce.com/document/woocommerce-product-search/api/debugging/.

    Thanks.

    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    I added these codes to wp-config.php file, and rerun checkout page. But there is no debug log generate under wp-content file or any other files.

    • This reply was modified 2 years, 8 months ago by gong8451min.
    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    So I set define( ‘WP_DEBUG_DISPLAY’, true ); to make error log display on front end, but there is no useful information showing on front end. The only message are here but not in checkout page, is in my other static page:

    Deprecated: Elementor\Scheme_Color is deprecated since version 2.8.0! Use Elementor\Core\Schemes\Color instead. in /www/wwwroot/wp.deconova.ca/wp-includes/functions.php on line 5273

    Deprecated: Elementor\Scheme_Typography is deprecated since version 2.8.0! Use Elementor\Core\Schemes\Typography instead. in /www/wwwroot/wp.deconova.ca/wp-includes/functions.php on line 5273

    Mirko P.

    (@rainfallnixfig)

    2 years, 8 months ago

    Hi @gong8451min,

    Many thanks for keep trying to figure out what may be causing the problem.

    
Deprecated: Elementor\Scheme_Color is deprecated since version 2.8.0! Use Elementor\Core\Schemes\Color instead. in /www/wwwroot/wp.deconova.ca/wp-includes/functions.php on line 5273

Deprecated: Elementor\Scheme_Typography is deprecated since version 2.8.0! Use Elementor\Core\Schemes\Typography instead. in /www/wwwroot/wp.deconova.ca/wp-includes/functions.php on line 5273

    I’m not sure if this is related to the loading spinner issue in Checkout, but you can definitely reach out to the Elementor plugin support team, get more details on that error and look for a fix.

    There are still a couple of steps you can try:

    1. Access your site via FTP and remove the woocommerce plugin folder under /wp-content/plugins/. Then, download a fresh version here and upload the plugin folder to the same directory.

    2. Use the Query Monitor plugin for further debugging. Download the plugin from this URL: https://wordpress.org/plugins/query-monitor/.

    Lastly, when I view the Console tab using the browser developer tools I can see this error https://i.imgur.com/U7MOe3s.png which seems due to a time-out/connection error on the server. You’ll want to reach out to your hosting company and check with them about what may be causing this.

    Let us know how that goes.

    • This reply was modified 2 years, 8 months ago by Mirko P..
    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    The first method didn’t work, I deleted and re-upload woocommerce. The problem still there.

    I donwloaded query monitor and there is a php error showed up:

    Level:
    Warning (Suppressed)
    Message:
    putenv() has been disabled for security reasons
    Location:

    wp-content/plugins/woocommerce/includes/class-wc-regenerate-images-request.php:37
putenv()
wp-content/plugins/woocommerce/includes/class-wc-regenerate-images-request.php:37
WC_Regenerate_Images_Request->__construct()
wp-content/plugins/woocommerce/includes/class-wc-regenerate-images.php:49
WC_Regenerate_Images::init()
wp-includes/class-wp-hook.php:303
do_action('init')
wp-settings.php:578

    Component:
    Plugin: woocommerce

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    2 years, 8 months ago

    Hi @gong8451min 👋

    Thank you for sharing the logs!

    just updated the site SSL certificate and replace all http to https. So I don’t the this problem was cause by fault url.

    It seems this issue is caused by your site SSL implementation. Oftentimes, setting up or modifying SSL may cause too many redirect errors generating this infinite loading spinning.

    Please follow the article I’m sharing with you below, specifically the Redirect HTTP to HTTPS section, and let us know if that helps you to fix the issue.

    Cheers 🙂

    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    I added these code to .htaccess file, but problem still exist. Here are how ht-access file looks like:

    # BEGIN WordPress
# The directives (lines) between "BEGIN WordPress" and "END WordPress" are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
</IfModule>

# END WordPress

    And then I removed these codes you shared with me and tested checkout page with chrome extention called redirect path, the redirect path for checkout page seems correct.

    https://wp.deconova.ca/checkout/
200: HTTP/1.1 200
Server IP Address206.116.161.246
dateSat, 31 Jul 2021 20:36:16 GMT
serverApache
expiresWed, 11 Jan 1984 05:00:00 GMT
cache-controlno-cache, must-revalidate, max-age=0
x-frame-optionsSAMEORIGIN
link; rel="https://api.w.org/", ; rel="alternate"; type="application/json", ; rel=shortlink
varyAccept-Encoding
content-encodinggzip
content-typetext/html; charset=UTF-8
    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Finally, I figured out how to generate debug.log file. Here is file content:

    [30-Jul-2021 23:08:10 UTC] PHP Warning:  require_once(/www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-autoloader.php): failed to open stream: No such file or directory in /www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/autoload_packages.php on line 12
[30-Jul-2021 23:08:10 UTC] PHP Fatal error:  require_once(): Failed opening required '/www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-autoloader.php' (include_path='.:') in /www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/autoload_packages.php on line 12
[30-Jul-2021 23:08:13 UTC] PHP Warning:  require_once(/www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-autoloader.php): failed to open stream: No such file or directory in /www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/autoload_packages.php on line 12
[30-Jul-2021 23:08:13 UTC] PHP Fatal error:  require_once(): Failed opening required '/www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-autoloader.php' (include_path='.:') in /www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/autoload_packages.php on line 12
[30-Jul-2021 23:08:13 UTC] PHP Notice:  is_embed was called <strong>incorrectly</strong>. Conditional query tags do not work before the query is run. Before then, they always return false. Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.1.0.) in /www/wwwroot/wp.deconova.ca/deco-nova/wp-includes/functions.php on line 5535
[30-Jul-2021 23:08:13 UTC] PHP Notice:  is_search was called <strong>incorrectly</strong>. Conditional query tags do not work before the query is run. Before then, they always return false. Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.1.0.) in /www/wwwroot/wp.deconova.ca/deco-nova/wp-includes/functions.php on line 5535
[30-Jul-2021 23:09:10 UTC] PHP Notice:  is_embed was called <strong>incorrectly</strong>. Conditional query tags do not work before the query is run. Before then, they always return false. Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.1.0.) in /www/wwwroot/wp.deconova.ca/deco-nova/wp-includes/functions.php on line 5535
[30-Jul-2021 23:09:10 UTC] PHP Notice:  is_search was called <strong>incorrectly</strong>. Conditional query tags do not work before the query is run. Before then, they always return false. Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.1.0.) in /www/wwwroot/wp.deconova.ca/deco-nova/wp-includes/functions.php on line 5535
    wbrubaker.a11n

    (@wbrubaker)

    2 years, 8 months ago

    The two Warnings and Fatals specific to WooCommerce I suspect would be solved by re-installing WooCommerce

    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    No, it didn’t work. I already tried to reinstalled woocommerce via wordpress “add plugin” and replace plugin via FTP tool. Neither of them worked.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    2 years, 8 months ago

    Thank you very much for testing that!

    Upon checking your Checkout page and your System Status information, I could notice that for your checkout you have enabled the Terms and Conditions page, but if you click to see the terms and conditions it will return a 404 error because that page doesn’t exist.

    When inspecting your System status I can confirm that there is no page linked to it. So for some reason, your checkout page is showing the agree terms and conditions checkbox field without any page set at all. So that’s strange!

    Now, let’s try the following:

    1. Create a Terms and Conditions page. Please don’t use any pagebuilder for this. Create it as a standard WordPress page
    2. Link it to your WooCommerce Store under WooCommerce > Settings > Advanced > Page Setup.
    3. Afterward, confirm that it shows up under Appearance > WooCommerce > Checkout > Terms and condition page
    4. If it shows up there as well, then perform an order test to see if it works now.

    If that doesn’t work just disable the Terms and conditions page entirely by removing it under WooCommerce > Settings > Advanced > Page Setup, and set it to No Page Set under Appearance > WooCommerce > Checkout > Terms and condition page and perform an order test again.

    Let us know how it goes! 🙂

    Thread Starter gong8451min

    (@gong8451min)

    2 years, 8 months ago

    Hi,

    I think the missing “Terms and Conditions” page was because I reinstalled woocommerce and forgot to publish it.

    I followed your instruction, tried to restore “Terms and Conditions” page and disabled it. Neither of them made checkout function worked.

    • This reply was modified 2 years, 8 months ago by gong8451min.
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