Support » Plugin: Scratch & Win - Giveaways and Contests. Boost subscribers, traffic, repeat visits, referrals, sales and more » Ended up removing the app

Ended up removing the app

  • afectadk

    (@afectadk)


    2 years, 10 months ago

    I ended up removing this app.

    1) I don’t mind paying for a usefull and good app, but I couldn’t find the price anywhere.

    2) At one place I found that the app could be used for free for up to 50 leads. At another place it said that once the free trial expires, I will automatically be billed. This seems shady to me.

    3) I wanted to try the demo, but this didn’t work (maybe because I’m on a PC, the demo seems to be for a phone). Not a great first impression.

Viewing 1 replies (of 1 total)
  • Plugin Author Apps Mav

    (@akashmalik)

    2 years, 10 months ago

    Hi @afectadk,
    We would like to assure you that this is not the case and we read your comments with disappointment.

    Please find our answers to your comments below:

    1) I don’t mind paying for a usefull and good app, but I couldn’t find the price anywhere.

    The link to pricing is mentioned in two places on the listing page in the plugin directory:
    A. FAQs: What is the pricing for the paid plans?
    B. Here

    Also, if you go to our website, and click on Apps–> ‘Scratch and Win’–> and you will see link to ‘plans and pricing’ in the header banner

    Please be assured that our guiding principle is to support our customers.

    2) At one place I found that the app could be used for free for up to 50 leads. At another place it said that once the free trial expires, I will automatically be billed. This seems shady to me.

    We can assure and confirm:
    – We neither automatically upgrade nor bill you from free to paid. This can only be initiated by you.

    – And, as communicated in the listing and our website, the first 50 participants are free.
    Further, as mentioned, all features (except the footer credit removal) are available in all of the plans including the free plan.

    We’d be keen to see your reference to a statement otherwise- Please can we request you to email us at support@appsmav.com with any such reference.

    3) I wanted to try the demo, but this didn’t work (maybe because I’m on a PC, the demo seems to be for a phone). Not a great first impression.

    Sorry to hear about this – The demos are regularly tested by our team. That said, we value the feedback and have escalated this to our QA team to test them again.

    Please feel free to email us at support@appsmav.com if you need any further assistance- We are here to support and respond to any questions that you may have.

    We have customers who have been using this app for over three years. Please see this review from a customer who continues to use this app to date

    We hope our response will reassure you and we look forward to welcoming you back again as our customer.

    With best wishes
    The Apps Mav team

    • This reply was modified 2 years, 10 months ago by Apps Mav.
Viewing 1 replies (of 1 total)
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