Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Encoding issues after update

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author photocrati

    (@photocrati)

    @kubek – Have you considered other encoding options to correct this issue?

    – Cais.

    I am sorry, but I dont understand you. You mean if I tried to switch to other encoding from UTF8?

    Plugin Author photocrati

    (@photocrati)

    @kubek – UTF-8 should be fine, it appeared you were using some other encoding method from the OP … what version of NextGEN Gallery did you update from?

    – Cais.

    Unfortunately I dont know, can I somehow find out?

    Plugin Author photocrati

    (@photocrati)

    @kubek – We have no method to see what version you updated from … have you tried using the Reset Option under Gallery > Other Options then clearing the image cache under Gallery > Other Options > Miscellaneous?

    If you are still having troubles you might consider re-installing NextGEN Gallery.

    – Cais.

    I already tried to reset settings and clear image cache.

    Can I loose my photos if I reinstall NextGEN Gallery?

    Btw. I really appreciate your support, thank you!

    Plugin Author photocrati

    (@photocrati)

    @kubek – Re-installing NextGEN Gallery should not affect your NextGEN Gallery libraries.

    Go under Plugins > Installed Plugins and deactivate NextGEN Gallery, then from the same page delete NextGEN Gallery (this does not delete your images).

    Then under Plugins > Add New … Search “NextGEN Gallery” to re-install and re-activate.

    Thanks!

    – Cais.

    Unfortunately, no change. I have still encoding problems on every article (does not matter if it contains gallery) when plugin is active.

    Plugin Author photocrati

    (@photocrati)

    @kubek – Please send us a Bug Report (http://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    We may need temporary log in (and FTP) credentials for your WordPress installation, please consider those for your Bug Report, too.

    Thanks!

    – Cais.

Viewing 9 replies - 1 through 9 (of 9 total)
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