Support » Plugin: Facebook for WooCommerce » Encoding for special characters

  • Resolved motorcycledressup

    (@motorcycledressup)


    When products are sync’ed the titles have characters like “&” encoded improperly once they arrive in the Facebook store.

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  • Plugin Support Ejay F – a11n

    (@ejayfernandes)

    Hi @motorcycledressup 👋🏼

    When products are synced the titles have characters like “&” encoded improperly once they arrive in the Facebook store.

    This is unfortunate you are experiencing this. Can you kindly share the following:

    • URL of the product on your WooCommerce Store
    • URL of the same product that is on Facebook store
    • We’d like to try to replicate the issue on our own site to help with troubleshooting.

      Something else that might help is to rule out a plugin or theme conflict. Can you disable all the plugins aside from WooCommerce extensions and switch to a default theme like Twenty Twenty-One or Storefront and see if the issue persists?

      If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging if your hosting provider does not offer a staging server as an option.

      Looking forward to your reply. Feel free to get back to us in case you have any additional questions!

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