Support » Plugin: WooCommerce Stripe Payment Gateway » Enable Payment Request Buttons Crashes Chrome on Mobile

  • Resolved kmam

    (@kmammasis)


    Hello,

    Enabling the Enable Payment Request Buttons in Woocommerce settings, crashes my site on mobile, when I click on Buy Now and attempt to select an address. On desktop the Buy Now button does not appear at all.

    I would appreciate anyone’s advice.
    Thanks,
    Konstantinos

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi Konstantinos,

    Getting a bit more info should help us out here. Can you explain what happens when the site “crashes”? Are any errors shown?
    Additionally, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Looking forward to hearing from you!

    Ross

    Thread Starter kmam

    (@kmammasis)

    Hello Ross,
    Thank you very much for your message.

    When I activate the ” Enable Payment Request Buttons” checkbox in Woocommerce Settings –> Payments –> Stripe, a Buy Now button appears. This button is only visible from mobile devices. At least this is what I have observed so far. I then click on the Buy button and it provides me with a list of options, one of which has to do with the shipping/billing address. I click on this option in order to edit it and the browser crushes on my mobile. This does not only happen from my mobile but other mobile devices as well.

    First, I am not sure if it is correct that the button appears only on mobile devices. Secondly, and most importantly, the browser crushes without giving any errors.

    Since my site is live, is there any way to copy and paste the requested information to a private email instead of here. I am asking this since I would rather prefer my site to stay anonymous and not appear in the forum. Sorry about that but it would help.

    Thank you very much
    Konstantinos

    Thread Starter kmam

    (@kmammasis)

    I have deleted the first lines showing the url of my webpage. Please let me know if that helps.

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    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    Thanks for sending that information over to us. Let’s make sure nothing is conflicting with WooCommerce here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Plugin Support Joey – a11n

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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