• Resolved renaudpercy

    (@renaudpercy)


    Hello,
    Google Pay is active in my paypal account (business)
    In the woo / plugin, I can’t enable the google pay payments
    Even after trying to enable the google pay, I still have this message : Google Pay is not available on your PayPal seller account.
    Thanks for your help
    Renaud

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Thank you for reaching out to us, we are here to help.

    The first thing we would need to ask is, did you go through the documented process to enable Google Pay? Are you sure you have the payment method activated on your PayPal account. You can find that by logging into your PayPal account, going to “Account Settings” –> Payment methods and here activating the Google Pay option. If it is already activated, it should say “Google Pay is active.”.

    Please have a look at the documentation and the settings in your account and let me know if that helped or if you require additional support.

    Kind regards,
    Joost

    Thread Starter renaudpercy

    (@renaudpercy)

    Hello,

    I have rechecked and google pay is active in my paypal account.
    When I select Enable Google Pay in the plugin settings connection, a new paypal tab opens with the message Thanks! You’re all set.
    But in the tab Standard Payments, the Google Pay Button remains grey and ‘unclickable’

    Regards
    Renaud

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @renaudpercy,

    Unfortunately, I do not have any fix available for this, since we did not encounter this before. Did this start after any certain update, or did this feature behave like this from the start? It could be related to the product type or possibly other functions (like vaulting) that could affect Alternative Payment Methods, but we would have to have a look at your site for confirming this.

    It might be good to look into your system report and logs, to see if there is any indicator there for us to understand why this is happening. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well).

    Pending your response.

    Kind regards,
    Joost

    Thread Starter renaudpercy

    (@renaudpercy)

    Hello
    I have opened a ticket with you service desk
    But I haven’t received any confirmation
    Can you please check that the ticket was received ?
    Thanks for your help

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @renaudpercy,

    I think I already responded to your private request yesterday at 14:23. Let’s continue there and update this thread if we find out any cause for this problem, so it can help the community as well.

    Kind regards,
    Joost

    Thread Starter renaudpercy

    (@renaudpercy)

    Hello,
    I am sorry but I haven’t received your answer on my private request.
    Can you please update or resend ?
    Many thanks for your help
    Renaud

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @renaudpercy

    I have resent the email. Please also check your spam folder, to make sure it did not end up there!

    Kind regards,
    Joost

Viewing 7 replies - 1 through 7 (of 7 total)
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