en_ZA language translation File NOT found when attempting to update

  • BlueSteam

    (@bluesteam)


    2 years ago

    Hello,

    I have 3 sites that are using the en_ZA as the Site Language for WordPress.

    I manage MULTIPLE sites but only these 3 are using Elementor.

    1 of the sites is hosted on a totally different server but experiencing the same problem.

    WordPress is notifying me that there is a translation update for the Elementor Pro en_ZA translation file and it is ONLY on these 3 sites because this is where Elementor is Installed and yet whenever I try and update it, it shows the following:

    Update Translations
    Updating translations for Elementor Pro (en_ZA)…
    Download failed. Not Found
    Go to WordPress Updates page

    Only the sites with Elementor are complaining about updating the en_ZA translation file.

    This has been happening now for over a week.

    Any advice is welcome

    • This topic was modified 2 years ago by BlueSteam.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rica

    (@ricav)

    2 years ago

    Hi @bluesteam,

    Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com

    I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

    WordPress.org rules state that commercial products are not supported here.

    Kind regards,

    Thread Starter BlueSteam

    (@bluesteam)

    2 years ago

    I dont personally have an Elementor account. I manage this on behalf of my clients. and ALL my clients with pro it seems is having this issue.

    Surely I’m not the ONLY person having this issue?

    Thread Starter BlueSteam

    (@bluesteam)

    2 years ago

    I opened a support ticket and Elementor support confirmed this to be an issue and that they are working on it. However, the dev stated that to get MORE attention applied to the fix sooner, they need more people opening tickets about it.

    If only a few people open their ticket, they won’t give it high priority.

    xyzulu

    (@xyzulu)

    1 year, 10 months ago

    Any updates on this?.. latest Elementor update has not addressed this bug yet.

Viewing 4 replies - 1 through 4 (of 4 total)

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