Title: empty statistics boxes
Last modified: August 30, 2016

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# empty statistics boxes

 *  Resolved [MartiX](https://wordpress.org/support/users/martix79/)
 * (@martix79)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/)
 * Hi, I needed restore website for backup, and after that all of the boxes for 
   stats on wordfence are blank (empty) – boxes like “logins and logouts”.
    The 
   firewall is working fine as it blocked someone who was trying hack the website.
   Any idea how can we fix it? Thanks.
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [WFBrian](https://wordpress.org/support/users/wfbrian/)
 * (@wfbrian)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858730)
 * Hi!
 * Check the javascript console and look for AJAX errors since AJAX is used to update
   the displays using /wp-admin/admin-ajax.php. Sounds like something isn’t connecting.
 * -Brian
 *  Thread Starter [MartiX](https://wordpress.org/support/users/martix79/)
 * (@martix79)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858780)
 * It says:
    `Failed to load resource: the server http://......./wp-content/plugins/
   wordfence/js/jquery.tmpl.min.js`
 *  Plugin Author [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * (@wfmattr)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858800)
 * Can you try visiting that resource directly, and see whether you get a “404” 
   showing that the file is missing, or some other message.
 * If the file is missing, you can reinstall Wordfence without deleting its data—
   just uninstall the plugin, then install it and activate it again.
 * If you get a message that access to the file was blocked, do you have any additional
   blocking set up in .htaccess files, or by other plugins?
 * Otherwise, if you still have trouble, it might be best to reinstall Wordfence
   completely. To make sure the tables are recreated, turn on “Delete Wordfence 
   tables and data on deactivation” near the bottom of the Options page. This will
   clear all of your settings and blocked IPs as well, but would give you a fresh
   start. If you want to keep your settings and most blocked IPs, you can use the
   export button at the bottom of the options page, before uninstalling, save the
   token that it gives you, then import it after reinstalling.
 * -Matt R
 *  Thread Starter [MartiX](https://wordpress.org/support/users/martix79/)
 * (@martix79)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858965)
 * Reinstalling plugin helped. Thanks.
    It’s look like the backup dint backup that
   file. I don’t know why, maybe because of tmpl ext. ? Any way it’s working now.
   Thanks for your help.
 *  Plugin Author [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * (@wfmattr)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858982)
 * Great — I haven’t ever had that file (or others) missing from backups, but it’s
   good that it was fixed. I’d recommend checking the next backup to see if it’s
   missing, just in case. Otherwise, it might have been a one-in-a-million shot 
   where the backup was running during an automatic plugin update (if you have that
   enabled).
 * -Matt R

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘empty statistics boxes’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/empty-statistics-boxes/#post-6858982)
 * Status: resolved