Support » Plugin: ShortPixel Image Optimizer » empty space is included on the Dashboard above the main content of the page

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support sixaxis

    (@sixaxis)

    Hi @badknees,

    Could you please update the plugin to version 5.0.2? The issue should be fixed there.

    Have a nice Sunday!

    Thread Starter badknees

    (@badknees)

    Upgrading to 5.0.1 is what caused this behavior to begin and upgrading to 5.0.2 did not fix the problem.

    • This reply was modified 3 months, 2 weeks ago by badknees.
    Plugin Support sixaxis

    (@sixaxis)

    Hi badknees,

    Okay, let’s start from scratch then. Could you please:

    1. Completely remove the plugin (no need to delete its settings)
    2. Deactivate all plugins
    3. Change your theme to a default one (for example, Twenty Twenty-Two)
    4. Clear your plugin cache, hosting cache, CDN cache and browser cache, following this article
    5. Install ShortPixel, keeping the rest of plugins deactivated.

    Now, does the issue still happen?

    In addition, please send us the information from Tools > Site Health > Info. There’s a button there to copy it, so simply paste it here.

    Thank you!

    Thread Starter badknees

    (@badknees)

    Followed your recommendations and the outcome is the same…

    Attached health report:

    
    

    ### wp-core ###

    version: 6.0
    site_language: en_US
    user_language: en_US
    timezone: America/Chicago
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: -1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home1/diver53/public_html/wordpress
    wordpress_size: 288.12 MB (302114213 bytes)
    uploads_path: /home1/diver53/public_html/wordpress/wp-content/uploads
    uploads_size: 1.39 GB (1490544756 bytes)
    themes_path: /home1/diver53/public_html/wordpress/wp-content/themes
    themes_size: 29.78 MB (31223984 bytes)
    plugins_path: /home1/diver53/public_html/wordpress/wp-content/plugins
    plugins_size: 82.06 MB (86042262 bytes)
    database_size: 29.46 MB (30886490 bytes)
    total_size: 1.81 GB (1940811705 bytes)

    ### wp-active-theme ###

    name: Twenty Twenty-Two (twentytwentytwo)
    version: 1.2
    author: the WordPress team
    author_website: https://wordpress.org/
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor, wp-block-styles, editor-style
    theme_path: /home1/diver53/public_html/wordpress/wp-content/themes/twentytwentytwo
    auto_update: Disabled

    ### wp-themes-inactive (2) ###

    Astra_Child: version: 1.0.1, author: Mirrormagic.com, Auto-updates disabled
    Astra: version: 3.8.2, author: Brainstorm Force, Auto-updates disabled

    ### wp-plugins-active (1) ###

    ShortPixel Image Optimizer: version: 5.0.2, author: ShortPixel, Auto-updates disabled

    ### wp-plugins-inactive (23) ###

    Akismet Anti-Spam: version: 4.2.4, author: Automattic, Auto-updates disabled
    ARI Fancy Lightbox: version: 1.3.9, author: ARI Soft, Auto-updates disabled
    Astra Widgets: version: 1.2.11, author: Brainstorm Force, Auto-updates disabled
    Broken Link Checker: version: 1.11.16, author: WPMU DEV, Auto-updates disabled
    Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
    Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
    Disable Emojis (GDPR friendly): version: 1.7.4, author: Ryan Hellyer, Auto-updates disabled
    Enable Media Replace: version: 3.6.3, author: ShortPixel, Auto-updates disabled
    Import / Export Customizer Settings: version: 1.0.6, author: Brainstorm Force, Auto-updates disabled
    List category posts: version: 0.86.1, author: Fernando Briano, Auto-updates disabled
    MapPress Maps for WordPress: version: 2.80.11, author: Chris Richardson, Auto-updates disabled
    Media Sync: version: 1.2.9, author: Erol Živina, Auto-updates disabled
    NextGEN Gallery: version: 3.26, author: Imagely, Auto-updates disabled
    Optimize Database after Deleting Revisions: version: 5.0.110, author: CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands, Auto-updates disabled
    Really Simple SSL: version: 5.3.2, author: Really Simple Plugins, Auto-updates disabled
    Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Auto-updates disabled
    Ultimate Addons for Gutenberg: version: 1.25.6, author: Brainstorm Force, Auto-updates disabled
    W3 Total Cache: version: 2.2.1, author: BoldGrid, Auto-updates disabled
    WP Crontrol: version: 1.12.1, author: John Blackbourn & crontributors, Auto-updates disabled
    Yoast Comment Hacks: version: 1.7, author: Team Yoast, Auto-updates disabled
    Yoast Duplicate Post: version: 4.4, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
    Yoast SEO: version: 19.1, author: Team Yoast, Auto-updates disabled
    Yoast Test Helper: version: 1.17, author: Team Yoast, Auto-updates disabled

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1654
    imagemagick_version: ImageMagick 6.7.6-8 2016-07-19 Q16 http://www.imagemagick.org
    imagick_version: 3.4.3
    file_uploads: File uploads is turned off
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 115 GB
    imagick::RESOURCETYPE_DISK: -1
    imagick::RESOURCETYPE_FILE: 12288
    imagick::RESOURCETYPE_MAP: 48 MB
    imagick::RESOURCETYPE_MEMORY: 48 MB
    imagick::RESOURCETYPE_THREAD: not available
    imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MEF, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, BMP, XPM
    ghostscript_version: 8.71

    ### wp-server ###

    server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.28 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 120
    memory_limit: 512M
    max_input_time: 60
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.81.0 OpenSSL/1.1.1m
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.6.39-83.1
    client_version: mysqlnd 7.4.28
    max_allowed_packet: 268435456
    max_connections: 150

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home1/diver53/public_html/wordpress/wp-content
    WP_PLUGIN_DIR: /home1/diver53/public_html/wordpress/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: undefined
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    `

    • This reply was modified 3 months, 2 weeks ago by badknees.

    Yeah, I have no idea why at this point, but I too have had this issue resurface on sites where I updated to 5.0.2 and had it appear to be resolved with me now revising the Dashboard of these sites days later to see that empty space being shown just like before the previous update.

    What’s interesting is that I needed to deactivate the ShortPixel Image Optimizer plugin and re-activate it to have it be fixed again.

    Not really sure what would’ve caused the issue to resurface where this needed to be done, though, since it definitely appeared to be fixed before now.

    *Actually… it appears that trying to dismiss the Quota Exceeded notice (while it appears to do nothing) has the notice not be shown on refresh. Unfortunately, the notice not being shown at that point means the empty space is then left as showing again.

    So it seems the empty space was resolved for when the Quota Exceeded notice is supposed to be shown while it’s still buggy when the notice has been dismissed.

    I’m thinking the CSS & things for the modal/notice/etc. isn’t loaded if the notice has been dismissed (which is good), but the HTML for the modal placeholder/etc. (which has inline styles making it show as that big empty space on page) is still being included even if the notice was dismissed.

    It seems this additional piece needs to be updated to accommodate this scenario (quota is exceeded with the notice saying that having been dismissed) as well (with quota exceeded while the notice is allowed to be shown having been fixed in 5.0.2.)

    Thread Starter badknees

    (@badknees)

    Actually… it appears that trying to dismiss the Quota Exceeded notice (while it appears to do nothing) has the notice not be shown on refresh. Unfortunately, the notice not being shown at that point means the empty space is then left as showing again.

    So it seems the empty space was resolved for when the Quota Exceeded notice is supposed to be shown while it’s still buggy when the notice has been dismissed.

    Precisely what I’m seeing!

    Plugin Author Pedro

    (@petredobrescu)

    Dear @badknees,

    Can you please update to version 5.0.3 (just released) and let us know if you still see this issue? Hopefully, we managed to get it resolved!

    Dear @kzeni thanks a lot for your help with this, much appreciated!

    All the best,
    Pedro/ShortPixel dev team

    Thread Starter badknees

    (@badknees)

    Thanks for the quick turnaround!

    Well, it SEEMS to have fixed it. I’m no longer getting the empty space in the dashboard, post edit page and page edit. However when I tried to dismiss the quota warning there is no reaction, but refreshing the dashboard clears it. Not sure if that’s still buggy

    It looks like the empty space is no longer there after the notice has been dismissed in 5.0.3. Looks good to me!

    @badknees Correct. That second issue hasn’t been fixed in 5.0.3 yet. I have https://wordpress.org/support/topic/quota-exceeded-notice-cannot-be-dismissed-on-dashboard/#post-15757682 opened to resolve that issue specifically (with a PR submitted on GitHub so hopefully it will be fixed in the next release.)

    Plugin Support sixaxis

    (@sixaxis)

    Marking this thread as resolved then. 🙂

Viewing 13 replies - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.