Title: Empty shortcode generator popup
Last modified: August 30, 2016

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# Empty shortcode generator popup

 *  [dime_user](https://wordpress.org/support/users/dime_user/)
 * (@dime_user)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/)
 * Thanks for a great plugin.
 * I am having a problem with the shortcode generator. When I click the shortcode
   button the popup is empty.
 * I’ve waited to see if it was a delay while updating, but nothing happens.
    Any
   clues?
 * Thank you in advance!
 * [https://wordpress.org/plugins/file-away/](https://wordpress.org/plugins/file-away/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323004)
 * Try waiting several seconds after pageload before clicking on the shortcode button.
   Try looking at your browser console for js errors. Try disabling other plugins
   to see if it’s a conflict.
 *  [lel8bc](https://wordpress.org/support/users/lel8bc/)
 * (@lel8bc)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323314)
 * I am also having a simular issue. with the shortcode generator.
 * First off, I want to say that this plugin is amazing! I have been using it for
   several months now and can’t say enough about it.
 * Here is the problem I am having now.
    When I click on the FA icon the generator
   pops up and I am able use the first dropdown box “Select Shortcode.” This will
   auto load the next drop down “Select Type,” If I select “Sorted List” it gives
   me the form as usual. However, if I select “Sortable Data Table” nothing happens.
   Any ideas why this is happening? If I click on “Insert Shortcode” nothing happens,
   except if trying to insert a “Sorted List.”
 * I have used the plugin before to create “Sortable Data Tables” and never had 
   an issue.
    I also tried using different browsers and computers with the same 
   result. Anyhelp would be greatly appreciated! I am planning on relying heavily
   on File Away in the next version of my website.
 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323315)
 * Selecting Sortable Data Table brings up the shortcode options instantly for me,
   in the latest version of WordPress and File Away. I’m not sure what your issue
   is, but it sounds like it’s specific to your setup. Try disabling other plugins
   and then doing the shortcode generator, to pinpoint any problem plugins. I won’t
   be able to troubleshoot it if I can’t duplicate your issue.
 *  [lel8bc](https://wordpress.org/support/users/lel8bc/)
 * (@lel8bc)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323316)
 * Thanks for your quick response. I went through my plugins and found the culprit.
   I had updated to the newest version of Visual Composer (4.6).
 * Very strange. Not sure what the conflict is, but when Visual Composer is activated,
   the “Sortable Data Tables” and much of the other shortcode generators will not
   show up. After playing around with it, only the “Sorted List”, and the “Download
   Stats” work with Visual Composer activated.
 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323317)
 * Visual composer must be interfering with ordinary TinyMCE plugin stuff then somehow.
   I don’t own Visual Composer so I can’t test.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Empty shortcode generator popup’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg)
 * [File Away](https://wordpress.org/plugins/file-away/)
 * [Support Threads](https://wordpress.org/support/plugin/file-away/)
 * [Active Topics](https://wordpress.org/support/plugin/file-away/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/file-away/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/file-away/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [thomstark](https://wordpress.org/support/users/thomstark/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/empty-shortcode-generator-popup-1/#post-6323317)
 * Status: not resolved