Empty Response on mobile connection

  • Resolved Scott Markham

    (@samwareuk)


    3 years, 4 months ago

    Hi,

    My form will not progress to the second step, but this only happens when on a cellular data connection.

    The form works beautifully on a desktop computer connected to broadband, and on a mobile device connected by WiFi.

    A mobile device on a cellular data connection, or a desktop computer tethered to a mobile device both experience the same problem: The little circle perpetually spins when the user clicks the submit button.

    There are no javascript errors, however on clicking submit I get an error in the Network Monitor, reporting ERR_EMPTY_RESPONSE for /wp-json/contact-form-7/v1/contact-forms/526/feedback

    I should add, that if I load the page on cellular data, and then switch to broadband before hitting submit, then the form works.

    The test multistep form works, so I’m guessing I’m doing something wrong. Any ideas what?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Scott Markham

    (@samwareuk)

    3 years, 4 months ago

    I believe I’ve managed to get to the bottom of it. It appears that the POST request was getting blocked by ModSecurity when the request came from a mobile device. Not sure why ModSecurity should flag up this request, if you have any ideas I’d be glad to hear them, but I’ll mark this as resolved now.

    Plugin Author webheadcoder

    (@webheadllc)

    3 years, 4 months ago

    Interesting. Good to know. Others have reported the forms not working on mobile and the only reason I could think of was general caching issues. Requests being blocked by server settings would explain those issue a lot better. Thanks for the update!

Viewing 2 replies - 1 through 2 (of 2 total)
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