Title: Empty registration status
Last modified: December 11, 2020

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# Empty registration status

 *  [vforte](https://wordpress.org/support/users/vforte/)
 * (@vforte)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/empty-registration-status/)
 * Hi,
    I implemented on my website a registration process with email activation
   via Ultimate Member; when the user click on the activation button inside the 
   email its registration state should change from “Awaiting E-mail Confirmation”
   to “Approved” (because I automatically approve the request after activation).
   Nevertheless, I have some users have an empty registration status; The user can
   login so, I suppose that they already clicked on the activation button. Do you
   know why it happens? There are somewhere something the user activity history (
   i.e., when he did the registration, when the mail was sent and when the user 
   clicked on the activation button)?
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [vforte](https://wordpress.org/support/users/vforte/)
 * (@vforte)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/empty-registration-status/#post-13793733)
 * Hi,
    I noticed that, if I proceed to register a new user with Google Chrome, 
   the HTTP POST request receive a response with HTTP code equal to 301, the user
   is **correctly** redirected to the page I set in the UM settings and the user’s
   registration state become “Awaiting E-mail Confirmation”. Instead, if I proceed
   to register a new user with Firefox (both Classic and Developer edition), the
   HTTP POST request receive a response with HTTP code equal to 200: in this scenario,
   the user **erroneously** remains in the registration form, all form’s fields 
   are emptied, no messages are shown about the registration result and (**very 
   serious**) _the mail with the activation link was not sent_. If I check in the
   Admin dashboard, I can see as, in this case, the user has an empty “registration
   status”! Do you know why it happens?
 * Thanks
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/empty-registration-status/#post-13795390)
 * Hi [@vforte](https://wordpress.org/support/users/vforte/)
 * Could you please tell us what version of UM you’re using to your site? Also, 
   what version of the Classic Firefox you’re using? We haven’t tested it on older
   browsers so it’s better to use the latest versions.
 * Regards,
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/empty-registration-status/#post-13806649)
 * Hey there!
 *  This thread has been inactive for a while so we’re going to go ahead and mark
   it Resolved.
 * Please feel free to re-open this thread by changing the Topic Status to ‘Not 
   Resolved’ if any other questions come up and we’d be happy to help. 🙂
 * Regards,
 *  Thread Starter [vforte](https://wordpress.org/support/users/vforte/)
 * (@vforte)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/empty-registration-status/#post-13814391)
 * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/),
   
   sorry for the delay. I’m using UM 2.1.12 (because the 2.1.13 gives me a 500 error…
   but this is another story) and Firefox at the last version (i.e., 84.0 64-bit).
 * I hope this information can help you to think about possible root causes.
 * I look forward to your reply.
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Empty registration status’ is closed to new replies.

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## Tags

 * [user status](https://wordpress.org/support/topic-tag/user-status/)

 * 4 replies
 * 2 participants
 * Last reply from: [vforte](https://wordpress.org/support/users/vforte/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/empty-registration-status/#post-13814391)
 * Status: not resolved