Support » Plugin: Print-O-Matic » Empty page after update

  • Resolved ziuzea

    (@ziuzea)


    Hi there,

    after updating to the latest version 2.1.3 nothing on the page is printing. Everything was working fine in 1.7 version. If I restore the 1.7 version everything works fine again. Is there a solution for this? Will PRO version fix the issue? Thank you.

    Cheers,
    Max.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor twinpictures

    (@twinpictures)

    are you using a caching plugin, or CDN? are the scripts and css files being combined and minimized by some kind of optimization plugin?
    Was there any JS errors being thrown to the inspection console?
    without a link to the site in question it’s quite difficult to troubleshoot.

    The free version should absolutely work, and we are happy to assist you get this issue resolved. The pro version offers a very high level of personal support.

    Thread Starter ziuzea

    (@ziuzea)

    Thank you for your answer. I’m working on localhost and unfortunately I can’t provide a link. No CDN, no minify at the moment and no caching plugins. The console is clean, no errors. I’m printing a form, this may be the issue.

    Plugin Contributor twinpictures

    (@twinpictures)

    interesting… Try to print the page using the standard browser File > Print (Control-P / Command-P)… do the form elements print? if not, it sounds like the theme might have some @media print that is preventing the form elements from being printed. Which theme are you using?

    For example, the default css for Twenty Seventeen theme includes the following:

    @media print {
    	/* Hide elements */
    	form,
    	button,
    	input,
    	select,
    	textarea,
    	.navigation-top,
    	.social-navigation,
    	#secondary,
    	.content-bottom-widgets,
    	.header-image,
    	.panel-image-prop,
    	.icon-thumb-tack,
    	.page-links,
    	.edit-link,
    	.post-navigation,
    	.pagination.navigation,
    	.comments-pagination,
    	.comment-respond,
    	.comment-edit-link,
    	.comment-reply-link,
    	.comment-metadata .edit-link,
    	.pingback .edit-link,
    	.site-footer aside.widget-area,
    	.site-info {
    		display: none !important;
    	}

    Why? No idea. Check the CSS on your active theme.

    This can, of course, be overwritten:

    @media print {
    	form,
    	button,
    	input,
    	select,
    	textarea {
    		display: block !important;
    	}
    }

    Give that a try and let us know what you discover.

    Thread Starter ziuzea

    (@ziuzea)

    Thank you very much. The CSS did the trick. Strange thing that it was working before and the theme wasn’t updated. You guys are great.

    Please provide a PayPal link so I can send a donate. Thank you.

    • This reply was modified 6 months, 2 weeks ago by ziuzea.
    Plugin Contributor twinpictures

    (@twinpictures)

    Happy we could be of assistance.
    The 2.X version of Print-O-Matic was a re-write and utilizes the @media print of the theme… sadly, this is not always what one expects.
    Regardless, we’ll mark this issue as resolved.
    If you are happy about the plugin or it’s support, consider leaving a little review?

    Thread Starter ziuzea

    (@ziuzea)

    Sure, I’ll leave a review. Please send the PayPal link so I can donate. Thank you.

    Plugin Contributor twinpictures

    (@twinpictures)

    Oh wow, thank you!
    Here you go:
    https://plugins.twinpictures.de/flying-houseboat/

    Thread Starter ziuzea

    (@ziuzea)

    Done. Thank you again.

Viewing 8 replies - 1 through 8 (of 8 total)
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