Title: Empty orders pending payment Last modified: February 27, 2023 --- # Empty orders pending payment * Resolved [kattouf](https://wordpress.org/support/users/kattouf/) * (@kattouf) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/) * Hello, we noticed to orders from January that were empty in pending payment status. * Similar issue to this [https://wordpress.org/support/topic/all-empty-orders-pending-payment/](https://wordpress.org/support/topic/all-empty-orders-pending-payment/) * screenshot: [https://ibb.co/VjCF2NK](https://ibb.co/VjCF2NK) * Since these were from January, all plugins etc have since been updated. * What would cause these? * thanks * /J Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [kattouf](https://wordpress.org/support/users/kattouf/) * (@kattouf) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16555290) * Hello, any ideas on this? We got another two empty orders, one had address and both linked to customer accounts. * [https://ibb.co/sKhHGRv](https://ibb.co/sKhHGRv) * [https://ibb.co/rG9n1V1](https://ibb.co/rG9n1V1) * any explanation? * thanks * /J - This reply was modified 3 years, 4 months ago by [kattouf](https://wordpress.org/support/users/kattouf/). - This reply was modified 3 years, 4 months ago by [kattouf](https://wordpress.org/support/users/kattouf/). * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16557037) * Hi [@kattouf](https://wordpress.org/support/users/kattouf/) * Thanks for reaching out! * I understand that you are receiving empty orders on your site based on the screenshots shared above. * Checking on these orders, I can see that there are no details such as the Order Notes, Customer Details, Products ordered, etc. * Can you please share if there any services connected to your site that creates orders on your site? Like an API request, an ERP solution, etc? * I’d like to understand your site properly, please share your **System Status Report** that you can find via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Thanks! * Thread Starter [kattouf](https://wordpress.org/support/users/kattouf/) * (@kattouf) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16557484) * Hello, * Order are only generated through the website. The two users above had successful orders the same day as their ‘pending order’. * If it helps here is the report: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://www.mydomain.com Site address (URL): https://www.mydomain.com WC Version: 7.4.1 REST API Version: ✔ 7.4.1 WC Blocks Version: ✔ 9.4.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 8.0.28 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.40-43-log Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.4.1 WC Database Prefix: wp_ Total Database Size: 9233.15MB 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by WP Engine – 5.0.1 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #198633 - /shop/ Cart: #198629 - /cart/ Checkout: #198630 - /checkout/ My account: #198631 - /my-account/ Terms and conditions: #198634 - /terms-of-service/ ### Theme ### Name: Divi Bakery - Child Theme Version: 1.0 Author URL: https://papertemple.net/ Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.20.0 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: divi-bakery-child-theme/woocommerce/checkout/form-login.php divi-bakery-child-theme/woocommerce/checkout/review-order.php divi-bakery-child-theme/woocommerce/checkout/thankyou.php /nas/content/live/simplekneads/wp-content/plugins/woocommerce-ajax-cart//templates/wac-qty-select.php version 4.0.0 is out of date. The core version is 7.4.0 Outdated Templates: ❌ Learn how to update ### Authorize.Net Credit Card ### Environment: Production Tokenization Enabled: Debug Mode: Off Webhooks Enabled: ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-03-15 08:41:14 -04:00 Options: ✔ Notes: 56 Onboarding: completed ### Address Validation ### Active Provider: Loqate Configured: ✔ Validate international addresses: Yes Debug Mode: No Geocode Addresses: No Classify Addresses: No Force Customer to look-up address via Postcode: No ### Action Scheduler ### Complete: 69,751 Oldest: 2023-02-11 04:51:03 -0500 Newest: 2023-03-14 05:26:29 -0400 Failed: 7,090 Oldest: 2021-08-16 06:01:22 -0400 Newest: 2023-03-14 05:44:40 -0400 Pending: 8 Oldest: 2023-03-14 05:47:52 -0400 Newest: 2023-03-17 23:45:27 -0400 ### Smart Coupons related settings ### Number of coupons to show: 5 Number of characters in auto-generated coupon code: Valid order status for auto-generating coupon: replacement-reque expedited-order autoship-order baking-next completed processing replacement-sent xps Include tax in the amount of the generated gift card: no Deduct credit/gift before doing tax calculations: no Gift Card discount is inclusive of tax: no Automatic deletion: no Coupon emails: yes Printing coupons: yes Sell gift cards at less price?: no Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes Renewal orders should not generate coupons even when they include a product that issues coupons: no Allow sending of coupons to others: yes Allow schedule sending of coupons?: no Combine emails: no Auto generated coupon email: yes Combined auto generated coupons email: no Acknowledgement email: yes Enable taxes: yes Prices entered with tax: no Rounding: no Display prices in the shop: excl Display prices during cart and checkout: excl Display tax totals: itemized Enable the use of coupon codes: yes Calculate coupon discounts sequentially: no Account endpoints > Coupons: wc-smart-coupons ### Status report information ### Generated at: 2023-03-14 05:48:38 -04:00 ` ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16560138) * Hi, * I can see 2 plugins installed related to coupons, if you temporarily disable them, does the issue persist? * Can you navigate to your site error **_log found_** under **_WooCommerce > System Status > Logs_**? And let us know what are the errors visible on there? * Looking forward to hearing from you. * Thread Starter [kattouf](https://wordpress.org/support/users/kattouf/) * (@kattouf) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16562416) * Hi, there are no errors in the logs. We can’t disable those coupon plugins, they are vital to the business. * The issue is very rare and not repeatable * Under which condition might this happen? I cant see how interrupting the order flow would change the order status, must be happening after checkout. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16564246) * Hi, * Thanks for your response. * Upon checking the system status report, I can see the following: * Please note that the plugin _WooCommerce PayPal Checkout Gateway_ is not supported anymore, we recommend switching to [WooCommerce Paypal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/). * I’d recommend to create a staging site, you can use the [WP Staging](https://wordpress.org/plugins/wp-staging/) for this purpose. The goal here is to do not touch the production site. Then you can perform a[ full conflict test](http://docs.woocommerce.com/document/woocommerce-self-service-guide/) to help you to identify the cause of the issue. * Let us know if there are any questions. * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [3 years, 3 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16678317) * Hi [@kattouf](https://wordpress.org/support/users/kattouf/) , * We haven’t heard back from you in a while, so I’m going to mark this as resolved– feel free to [create a new topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) should you need any further help. * Cheers! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Empty orders pending payment’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/empty-orders-pending-payment/#post-16678317) * Status: resolved