Title: Empty order data
Last modified: March 12, 2025

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# Empty order data

 *  Resolved [fcujorick2](https://wordpress.org/support/users/fcujorick2/)
 * (@fcujorick2)
 * [1 year ago](https://wordpress.org/support/topic/empty-order-data/)
 * ​Hi,
 * I have a problem with one specific product:
   [https://www.kunstinkaart.nl/product/akoestische-stadsprint-wandpaneel/](https://www.kunstinkaart.nl/product/akoestische-stadsprint-wandpaneel/)
 * Once a customer add it to the cart, going to the checkout.. everything is fine.
   
   But once a customer buys it, the order is coming in empty.We can’t see what a
   customer has bought, the customer can’t see it either in their mail.
 * After asking my host, woocommerce product add ons staff and woocommerce I updated
   everything. Theme, plugins, woo, everything.
   After that I tried to deactive every
   plugin and tried a testorder after every single plugin, but still.. the same 
   problem.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fempty-order-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [1 year ago](https://wordpress.org/support/topic/empty-order-data/#post-18357704)
 * Hi there!
 * Thanks for reaching out! I appreciate you taking the time to update everything
   and test by deactivating plugins. Since the issue persists with only WooCommerce
   active, let’s troubleshoot further.
 * Could you please provide more information? For example, if you deactivate all
   payment plugins and try placing an order using a default payment method like **
   Cash on Delivery**, do you still face the same issue?
 * Also, did this issue start recently, or was it working fine before? If it was
   working before, do you recall any changes made to the site (e.g., plugin updates,
   custom code changes) around the time the issue began?
 * Additionally, I’d like to understand your site setup better. Please share the
   necessary information below so we can investigate the issue further:
    - **System Status Report** which you can find via WooCommerce > Status
    - **Fatal error logs** (if any) under WooCommerce > Status > Logs.
 * Please use [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/)
   and share a link to that paste in reply here. Once we have more information, 
   we’ll be able to assist you further.

Viewing 1 replies (of 1 total)

The topic ‘Empty order data’ is closed to new replies.

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## Tags

 * [product add-ons](https://wordpress.org/support/topic-tag/product-add-ons/)

 * 1 reply
 * 2 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/empty-order-data/#post-18357704)
 * Status: resolved