Title: Empty message body
Last modified: May 7, 2020

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# Empty message body

 *  Resolved [kenkinneen](https://wordpress.org/support/users/kenkinneen/)
 * (@kenkinneen)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/)
 * Hi, my website is using this on live, we used the “Test email” feature and all
   emails are fine, but when they are really sent to the user the email is blank.
   I’m happy to pay for support but I need it soon.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12797808)
 * Hi [@kenkinneen](https://wordpress.org/support/users/kenkinneen/),
    Thanks for
   your message.
 * I’d recommend installing and setting up the [Post SMTP](https://en-gb.wordpress.org/plugins/post-smtp/)
   plugin to see if this helps. It comes with an email log so you can see if emails
   are being sent correctly, but not being received.
 * Let me know how you get on.
 *  Thread Starter [kenkinneen](https://wordpress.org/support/users/kenkinneen/)
 * (@kenkinneen)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12798540)
 * I am already using a SMTP server because I used sendinblue, I also tried to take
   away that and use Kinsta’s built in server and it also didn’t work. I also tried
   disabling all plugins but ACF as my site doesn’t function without it.
 * It’s strange that when I click test email it’s fine, the emails that come through
   have a subject and body, when a real user gets a custom notification, they get
   the subject line but not the message body.
 * This is a live site and we just can’t figure it out.
 *  Thread Starter [kenkinneen](https://wordpress.org/support/users/kenkinneen/)
 * (@kenkinneen)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12801018)
 * resolved
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12812900)
 * Hi [@kenkinneen](https://wordpress.org/support/users/kenkinneen/),
    Glad you 
   got it working. What was the issue in the end?
 *  Thread Starter [kenkinneen](https://wordpress.org/support/users/kenkinneen/)
 * (@kenkinneen)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12813735)
 * It was an issue in how we called the custom notifcation, passing in the wrong
   field.
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12815745)
 * Hi [@kenkinneen](https://wordpress.org/support/users/kenkinneen/),
    Ok. Thanks.
 * If you like BNFW and the support, please feel free to [leave an honest review](https://wordpress.org/support/plugin/bnfw/reviews/#new-post).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Empty message body’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/empty-message-body-2/#post-12815745)
 * Status: resolved