Title: empty log file
Last modified: August 21, 2016

---

# empty log file

 *  Resolved [israel ruiz](https://wordpress.org/support/users/israel-ruiz/)
 * (@israel-ruiz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/)
 * Version 3.2.8
 * Hello
    Sorry about the bad writing, but do not speak English. I have the plugin
   working fine, but I noticed something very strange, even with a captcha placed
   on the form and using the “Akismet”, the logs are showing they are downloading
   files without registration email. The log displays only the names of files that
   were downloaded, and does not show the fields name and email, it may be an attack
   of Rackers? Help me please thanks for your patience and time.
 * [http://www.aespera.com.br](http://www.aespera.com.br)
 * [http://wordpress.org/plugins/email-before-download/](http://wordpress.org/plugins/email-before-download/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566010)
 * Hi israel ruiz,
    Thanks for using our plugin. We doubt that this is hackers attack.
   When we log the sent information we are assuming that you use the default email
   field in the Contact Form 7, i.e., [‘your-email’]. If you didn’t remove this 
   field from that form then it should be saved to data base.
 *  Thread Starter [israel ruiz](https://wordpress.org/support/users/israel-ruiz/)
 * (@israel-ruiz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566031)
 * Thanks for the feedback, my contact form this encoded as follows:
 * ‘<ebd_left />
    <p>Seu Nome (obrigatório) [text* your-name akismet:author] </p
   >
 * <p>Seu e-mail (obrigatório)
    [email* your-email akismet:author_email] </p>
 * <p>Desculpe-me fui obrigado a colocar isso para ver se você é humano, seja gentil
   preencha o que vê abaixo</p>
    [captchac captcha-912] [captchar captcha-912] <
   p>[submit “Enviar”]</p>’
 * the log file is similar to the one below:
 * ‘item_id,email,user_name,download_id,selected_id,filename,item_title,time_requested,
   posted_data,delivered_as
    ,,,1;2;3;4;5;6;7;8;9;10;11;12;13;14;15;16;17;18;19;20;21;22;23;24;25;26;27;28;29;30;31;32;33;34;35;36;38;39;40;41;42;43,,,
   A Arte expositiva de João Calvino|A outra face dos milagres|Disciplina na igreja
   |O agir invisível de Deus|O conhecimento revelado|O jejum e o Sábado verdadeiro
   |Pregação pura e simples|Que farei de Jesus chamado Cristo?|Rudimentos|O jejum
   |Desintoxicação se,1970-01-01 0:00,, ,,,43,,,Homens Sábios,1970-01-01 0:00,, ‘
   ie, do not show the names and emails, only the names of downloaded files. thanks
 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566041)
 * Hi israel ruiz,
    Is this the page where you are running the script: [http://aespera.com.br/e-books/](http://aespera.com.br/e-books/)
   We tested it and from our point of view it works as expected. It didn’t let us
   to download the file until we filled an email field in the form. Please, let 
   us know if your log is updated with our test email.
 *  Thread Starter [israel ruiz](https://wordpress.org/support/users/israel-ruiz/)
 * (@israel-ruiz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566043)
 * Perfect, in this case the log file was correct. See below:
 * item_id,email,user_name,download_id,selected_id,filename,item_title,time_requested,
   posted_data,delivered_as
    1,ebdtest@mandsconsulting.com,edb,1;2;3;4;5;6;7;8;9;10;11;12;13;14;15;16;17;18;19;20;21;22;23;24;25;26;27;28;29;30;31;32;33;34;35;36;38;39;40;41;42;43,2,,
   A Arte expositiva de João Calvino|A outra face dos milagres|Disciplina na igreja
   |O agir invisível de Deus|O conhecimento revelado|O jejum e o Sábado verdadeiro
   |Pregação pura e simples|Que farei de Jesus chamado Cristo?|Rudimentos|O jejum
   |Desintoxicação se,2014-02-06 17:52,<?xml version=”1.0″?> <posted_data><_wpcf7
   >86</_wpcf7><_wpcf7_version>3.7</_wpcf7_version><_wpcf7_locale>pt_PT</_wpcf7_locale
   ><_wpcf7_unit_tag>wpcf7-f86-p18-o1</_wpcf7_unit_tag><_wpnonce>22661756cd</_wpnonce
   ><ebd_downloads>2</ebd_downloads><your-name>edb</your-name><your-email>ebdtest@mandsconsulting.
   com</your-email><_wpcf7_captcha_challenge_captcha-912>1855155465</_wpcf7_captcha_challenge_captcha-
   912><captcha-912>NNBD</captcha-912><_wpcf7_download_id>1</_wpcf7_download_id>
   <_wpcf7_is_ajax_call>1</_wpcf7_is_ajax_call><your-message>The downloaded file
   name(s): A outra face dos milagres</your-message></posted_data> ,Inline Link ,,,
   43,,,Homens Sábios,1970-01-01 0:00,,
 * So we now have a mystery to be solved? How are downloading the files without 
   complete information (name and email)?
 *  Thread Starter [israel ruiz](https://wordpress.org/support/users/israel-ruiz/)
 * (@israel-ruiz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566044)
 * Sorry, log file :
    ‘item_id,email,user_name,download_id,selected_id,filename,
   item_title,time_requested,posted_data,delivered_as 1,ebdtest@mandsconsulting.
   com,edb,1;2;3;4;5;6;7;8;9;10;11;12;13;14;15;16;17;18;19;20;21;22;23;24;25;26;27;28;29;30;31;32;33;34;35;36;38;39;40;41;42;43,2,,
   A Arte expositiva de João Calvino|A outra face dos milagres|Disciplina na igreja
   |O agir invisível de Deus|O conhecimento revelado|O jejum e o Sábado verdadeiro
   |Pregação pura e simples|Que farei de Jesus chamado Cristo?|Rudimentos|O jejum
   |Desintoxicação se,2014-02-06 17:52,<?xml version=”1.0″?> <posted_data><_wpcf7
   >86</_wpcf7><_wpcf7_version>3.7</_wpcf7_version><_wpcf7_locale>pt_PT</_wpcf7_locale
   ><_wpcf7_unit_tag>wpcf7-f86-p18-o1</_wpcf7_unit_tag><_wpnonce>22661756cd</_wpnonce
   ><ebd_downloads>2</ebd_downloads><your-name>edb</your-name><your-email>ebdtest@mandsconsulting.
   com</your-email><_wpcf7_captcha_challenge_captcha-912>1855155465</_wpcf7_captcha_challenge_captcha-
   912><captcha-912>NNBD</captcha-912><_wpcf7_download_id>1</_wpcf7_download_id>
   <_wpcf7_is_ajax_call>1</_wpcf7_is_ajax_call><your-message>The downloaded file
   name(s): A outra face dos milagres</your-message></posted_data> ,Inline Link ,,,
   43,,,Homens Sábios,1970-01-01 0:00,,’
 * thanks
 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566045)
 * Hi israel ruiz,
    At least now we know the it for us. We can’t say why previously
   the emails have not been tracked. You can continue your testing and checking 
   if the issue is resolved for you or wait when other downloads will be done by
   other users.
 *  Thread Starter [israel ruiz](https://wordpress.org/support/users/israel-ruiz/)
 * (@israel-ruiz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566046)
 * Many thanks for the help.
    I’ll follow up next downloads
 *  [annm777](https://wordpress.org/support/users/annm777/)
 * (@annm777)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/empty-log-file/#post-4566083)
 * When I set up the ’email before download’ plugin – and tested it by filling in
   the form and downloading several pdf’s. Everything was working fine and the downloads
   showed up in the logs.
 * But when I deleted all the test logs in download manager. It no longer logs subsequent
   downloads… completely empty now ??? Grrrr..
 * Any idea how to fix this?
 * Thank you A.
 *  [inesgraphiste](https://wordpress.org/support/users/ines-graphiste/)
 * (@ines-graphiste)
 * [12 years ago](https://wordpress.org/support/topic/empty-log-file/#post-4566147)
 * Hello,
    Same problem here, no emails tracked but a lot of not veery interesting
   informations. Any idea? TIA Ines
 *  [BenLinders](https://wordpress.org/support/users/benlinders/)
 * (@benlinders)
 * [12 years ago](https://wordpress.org/support/topic/empty-log-file/#post-4566148)
 * I have the same problem as annm777, tested it and everything ok.
 * Hit the button Click to clear Email Before Download log
    Log was cleared
 * But now when I donwload nothing is added to the log.
 * I de-activated, un installed, re-installed and activated the plugin, still doesn’t
   work.
 * What is wrong???????
 * website [http://www.benlinders.com](http://www.benlinders.com)

Viewing 10 replies - 1 through 10 (of 10 total)

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 * Last activity: [12 years ago](https://wordpress.org/support/topic/empty-log-file/#post-4566148)
 * Status: resolved