Support » Plugin: WooCommerce Simply Order Export » Empty Export Files

  • Resolved mtdimich

    (@mtdimich)


    Hello,
    I don’t know if this is after a latest update, but I have a couple school groups that I use this plugin for their sites, so after the summer I came back to create a report and now it downloads an empty file where there should definitely be records. I’ve double checked that I do have the proper filters selected.

    I have the following version:
    Wordpress:
    WooCommerce 3.7.0
    WooCommerce Simply Order Export 3.0.12
    WooCommerce Simply Order Export Add-on: 3.5

    Have those been tested?

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author wpgurudev

    (@wpgurudev)

    Hi,

    Sorry for inconvenience.

    Could you please do following for me?

    1. Go to WooCommerce > Settings > Order Export, select the fields you intend to export by checking those fields.

    2. Click Save Settings button at the bottom of the screen.

    3. Once those fields are saved, try to export for intended period.

    Let me know if this helps.

    Regards,

    mtdimich

    (@mtdimich)

    Hi there,
    Thanks for the response. What you described is the process I used. I’ve been exporting reports successfully for multiple years. This is new behavior this year. However, I followed the steps again with screenshots to show you what I’m seeing.

    checkboxes

    date range

    Blank Spreadsheet

    Proof there are actual orders

    What do you think is next?

    Plugin Author wpgurudev

    (@wpgurudev)

    Hi,

    Thanks for responding.

    Plugin recently went some underlying changes which may need to re-save the settings. Could you please let me know if you re-saved the settings and tried exporting? If yes, do you have any development/staging site where I can test this issue?

    Yes I did save the settings before exporting.

    I don’t have a staging site at the moment, but i’ll create one and get in touch.

    Plugin Author wpgurudev

    (@wpgurudev)

    Please let me know if you have managed to create staging site so that I can assist you with the issue?

    I will. Thank you for checking in. I just got really busy these past couple weeks. I will create one hopefully this weekend!

    Hello
    Did this query have a resolution ? I have just completed a batch of plugin updates following the WordPress update and I am returning empty files also. I use Simply Order Export and the extra add on. I have saved changes on both the main and advanced tabs but still return files with just the header data.
    If you would like me to make a separate support request then please say so.
    Yours
    Martin

    Plugin Author wpgurudev

    (@wpgurudev)

    Hi Martin,

    Could you please let me know the version of

    – WooCommerce,
    – WooCommerce Simply Order Export
    – WooCommerce Simply Order Export Add-on

    plugins you are using on your site?

    Also, please go to WooCommerce > Status > System Status, click “Get System Report” and copy the report.

    Please send me the report so that I can assist you further.

    Thanks for such a swift response.

    Woo 3.8.0
    Simply OE 3.0.12
    Add on 3.5

    System report

    `
    ### WordPress Environment ###

    WordPress address (URL): https://dorsetperennials.co.uk
    Site address (URL): https://dorsetperennials.co.uk
    WC Version: 3.8.0
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 128 MB
    PHP Time Limit: 1800
    PHP Max Input Vars: 4140
    cURL Version: 7.66.0
    OpenSSL/1.0.2t

    SUHOSIN Installed: –
    MySQL Version: 5.7.28
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.8.0
    WC Database Prefix: wp_7scw06y741_
    Total Database Size: 300.62MB
    Database Data Size: 254.69MB
    Database Index Size: 45.93MB
    wp_7scw06y741_woocommerce_sessions: Data: 0.99MB + Index: 0.03MB + Engine MyISAM
    wp_7scw06y741_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_order_items: Data: 2.15MB + Index: 0.98MB + Engine MyISAM
    wp_7scw06y741_woocommerce_order_itemmeta: Data: 13.59MB + Index: 9.20MB + Engine MyISAM
    wp_7scw06y741_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_7scw06y741_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_commentmeta: Data: 0.55MB + Index: 0.40MB + Engine MyISAM
    wp_7scw06y741_comments: Data: 11.85MB + Index: 3.75MB + Engine MyISAM
    wp_7scw06y741_cpk_wpcsv_export_queue: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_cpk_wpcsv_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_cptch_images: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_cptch_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_ghostmonitor_data: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_7scw06y741_layerslider: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_options: Data: 109.06MB + Index: 0.24MB + Engine MyISAM
    wp_7scw06y741_postmeta: Data: 85.28MB + Index: 22.27MB + Engine MyISAM
    wp_7scw06y741_posts: Data: 13.04MB + Index: 1.38MB + Engine MyISAM
    wp_7scw06y741_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_termmeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
    wp_7scw06y741_terms: Data: 0.39MB + Index: 0.73MB + Engine MyISAM
    wp_7scw06y741_term_relationships: Data: 1.05MB + Index: 1.87MB + Engine MyISAM
    wp_7scw06y741_term_taxonomy: Data: 0.39MB + Index: 0.36MB + Engine MyISAM
    wp_7scw06y741_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_usermeta: Data: 5.29MB + Index: 2.84MB + Engine MyISAM
    wp_7scw06y741_users: Data: 0.20MB + Index: 0.18MB + Engine MyISAM
    wp_7scw06y741_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wc_product_meta_lookup: Data: 0.08MB + Index: 0.10MB + Engine MyISAM
    wp_7scw06y741_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_7scw06y741_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfBlockedIPLog: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_7scw06y741_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfConfig: Data: 1.61MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfFileMods: Data: 3.72MB + Index: 0.74MB + Engine MyISAM
    wp_7scw06y741_wfHits: Data: 0.61MB + Index: 0.07MB + Engine MyISAM
    wp_7scw06y741_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_wfKnownFileList: Data: 2.02MB + Index: 0.22MB + Engine MyISAM
    wp_7scw06y741_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfLogins: Data: 0.15MB + Index: 0.04MB + Engine MyISAM
    wp_7scw06y741_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_7scw06y741_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_7scw06y741_wfNotifications: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_wfStatus: Data: 0.21MB + Index: 0.08MB + Engine MyISAM
    wp_7scw06y741_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_7scw06y741_yith_wcwl_lists: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_7scw06y741_yith_wc_stripe_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_7scw06y741_yoast_seo_links: Data: 0.43MB + Index: 0.11MB + Engine MyISAM
    wp_7scw06y741_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (38) ###

    Rublon Two-Factor Authentication (2FA): by Rublon – 4.0.0
    Akismet Anti-Spam: by Automattic – 4.1.3
    Breadcrumb NavXT: by John Havlik – 6.3.0
    Captcha by BestWebSoft: by BestWebSoft – 5.0.7
    Fusion Builder: by ThemeFusion – 2.1.1
    Fusion Core: by ThemeFusion – 4.1.1
    WooCommerce – Gift Cards: by WP Ronin – 2.6.5 – Not tested with the active version of WooCommerce
    Jetpack by WordPress.com: by Automattic – 7.9
    MCS – Updater Plugin: by mcs.support – 1.7
    My Custom Functions: by Space X-Chimp – 4.40
    PDF Product Catalog 2 for WooCommerce: by Kyriakos Ktorides – 2.3.3 – Not tested with the active version of WooCommerce
    Product Sales Report for WooCommerce: by Potent Plugins – 1.4.8 – Not tested with the active version of WooCommerce
    Redis Object Cache: by Till Krüss – 1.5.2
    UberMenu 3 – The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.2.7

    GDPR Cookie Consent Banner: by termly – 2.3.15
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.20

    WooCommerce Blocks: by Automattic – 2.4.4
    Woo Order Note Templates: by Priyanka Bhave – Gyrix TechnoLabs – 1.3.4 – Not tested with the active version of WooCommerce
    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.19
    WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.5.3 – Not tested with the active version of WooCommerce
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Pro Hosted: by WooCommerce – 1.0.21
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.30
    WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.2
    WooCommerce Simply Order Export Add-on: by Ankit Gade – 3.5 – Not tested with the active version of WooCommerce
    WooCommerce Simply Order Export: by Ankit Gade – 3.0.12 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    WooDojo: by WooThemes – 1.5.4
    WooSidebars – Sidebar Manager to WooSidebars Converter: by WooThemes – 1.1.3
    WooSidebars: by WooCommerce – 1.4.5
    Wordfence Security: by Wordfence – 7.4.1
    Yoast SEO Premium: by Team Yoast – 12.4
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.13

    WP Rocket: by WP Media – 3.4.1.2
    Smush: by WPMU DEV – 3.3.1
    Yoast SEO: WooCommerce: by Team Yoast – 12.2 – Not tested with the active version of WooCommerce
    YITH WooCommerce Stripe Premium: by YITH – 2.0.2 – Not tested with the active version of WooCommerce
    YITH WooCommerce Wishlist: by YITH – 2.2.16

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
    exclude_from_search (exclude_from_search)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #4097 – /shop/
    Cart: #4098 – /cart/
    Checkout: #4099 – /checkout/
    My account: #4100 – /my-account/
    Terms and conditions: #8203 – /terms-conditions/

    ### Theme ###

    Name: Avada
    Version: 6.1.1
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    ### Action Scheduler ###

    Complete: 7
    Oldest: 2019-10-25 11:11:18 +0000
    Newest: 2019-11-16 11:26:18 +0000

    Pending: 0
    Oldest: –
    Newest: –

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    Thank you
    Martin

    Plugin Author wpgurudev

    (@wpgurudev)

    Hi Martin,

    Could you please update the add-on plugin to version 3.8 as this is the current version for the add-on plugin which undergone many of the changes under the hood and is compatible with Simply Order Export plugin’s latest version?

    Please let me know if updating the add-on plugin resolves your issue.

    Regards,
    Ankit G.

    Hello Ankit

    Thanks fo looking at this. Can you point me to where to download the updated add on as wordpress isn’t providing an update link.

    best wishes
    Martin

    Plugin Author wpgurudev

    (@wpgurudev)

    Ankit

    Many thanks. I have now updated and the files are being created correctly.
    Thank you also for your brilliant plugin. We sell plants, each one of which needs an identifying label. I use the export file to import into my own label printing program, which then automatically generates the correct labels.

    All the best
    Martin

    Plugin Author wpgurudev

    (@wpgurudev)

    Hi Martin,

    I am glad to know that your issue has been resolved.

    For any subsequent queries, feel free to open ticket in support forum.

    I would also request you to find some time reviewing and rating this plugin here: https://wordpress.org/support/plugin/woocommerce-simply-order-export/reviews/

    Best regards,
    Ankit G.

Viewing 14 replies - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.