Title: empty download files
Last modified: August 21, 2016

---

# empty download files

 *  Resolved [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/empty-download-files/)
 * I get customers reporting zero-byte files when downloading their purchases. I
   checked and in fact I download a file of zero size with the correct filename.
 * Anybody having this issue? It may be a plugin conflict, I’m going to do a plugin
   check.
 * eshop 6.3.11
 * [http://wordpress.org/plugins/eshop/](http://wordpress.org/plugins/eshop/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4400964)
 * Can you replicate the problem using the default Twenty Thirteen theme with **
   all** other plugins deactivated?
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401031)
 * I need some time to realign the test server to production and reproduce the problem
   step by step. Will keep you updated.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401225)
 * As there has not been an update to this topic for a while, I can only assume 
   that the issue has now been resolved and I am now marking it as such. If this
   is incorrect, please feel free to change the topic’s status and/or post a follow-
   up.
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401227)
 * Sorry for the long delay, as it took time to sort things out.
 * I have traced back the issue to a problem of Eshop when NextGen Gallery plugin
   is activated.
 * Twentythirteen with only eshop: correct downloads;
    Twentythirteen with eshop
   and nextgen: 0 byte downloads.
 * I tried several combinations of Twenty13, pagelines theme, 3rd party plugins 
   and I can always reproduce the issue activating NextGen.
 * Affected nextGen version: 2.0.40 and 2.0.27
    eshop 6.3.11 wordpress 2.7.1
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401228)
 * Have you tried asking the NextGen plugin developers about this?
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401229)
 * I just sorted the thing and am thinking. In fact, NextGen works well side to 
   side with eShop, so the malfunction seems to fall on the eShop side. Not blaming
   faults at anyone, mind you.
 * The NextGen settings apparently have no configuration option that interferes 
   with content transfer or authentication.
 * Eshop as well does not have obvious troublesome config options.
 * This has happened about November 2013, end of November perhaps.
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401230)
 * The NextGen changelog has dates added, so I know that
    V2.0.23 – 09.16.2013 [http://wordpress.org/plugins/nextgen-gallery/changelog/](http://wordpress.org/plugins/nextgen-gallery/changelog/)
 * and I started noticing the problem only in November.
 * Do we have dates fot the eshop changelog?
    [http://wordpress.org/plugins/eshop/changelog/](http://wordpress.org/plugins/eshop/changelog/)
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401232)
 * eShop has not been changed since August or earlier. And we’ve only been carrying
   out minor bug fixes for the past 12 months or so to stabilise the core plugin.
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401233)
 * Good to know.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401234)
 * Let me know how you get on with the NextGen folks. One of their main support 
   people is a colleague of mine so we can always swap notes if necessary.
 *  Thread Starter [blau](https://wordpress.org/support/users/blau/)
 * (@blau)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401241)
 * I disabled NextGen for the time being. In the long term I will disable eShop 
   and replace it with another ecommerce plugin.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401242)
 * Fair enough 🙂

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘empty download files’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg)
 * [eShop](https://wordpress.org/plugins/eshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/eshop/)
 * [Active Topics](https://wordpress.org/support/plugin/eshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/)

## Tags

 * [nextgen](https://wordpress.org/support/topic-tag/nextgen/)

 * 12 replies
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/empty-download-files/#post-4401242)
 * Status: resolved