Support » Plugin: Image Optimizer by 10web - Image Optimizer and Compression plugin » Empty credentials, please try again.

  • Resolved heArt-coder

    (@heart-coder)


    Having an error on “Bulk Optimizing” no matter what the options is.

    “Empty credentials, please try again.”

    Tryed deactivating all the other plugins.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Please note, that there has been a temporary issue that has already been fixed.

    Please, accept our apologizes for inconvenience.

    Could you please try again?

    Thanks. Have a nice day.

    • This reply was modified 1 year, 7 months ago by  WD Support.

    I have the same issue on http://happyrides.eu – “Empty credentials, please try again.” Right after installation of your plugin. Could you please help me too?

    • This reply was modified 1 year, 6 months ago by  tom284.

    Hi,

    Please, make sure that you have the last version of the plugin. If you have the last version of the plugin, please contact us using this form (select “I have a pre-sales question” and the form will appear).

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    Hi, thank you! After downloading latest version directly from Webdorado the plugins work perfectly!
    Tomas

    Hi! I’m having the same issue as @heart-coder (posted from 3 months ago) regarding the Empty credentials in Image Optimizer. What is the solution?
    Thanks!

    Hi,

    In the case you use the last version of the plugin and still face the issue please contact our support team using the following email address: support@web-dorado.com

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 6 replies - 1 through 6 (of 6 total)
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