Support » Plugin: Chatbot with IBM Watson » Empty chat bot screen after page load

  • Resolved jakubkudlacek

    (@jakubkudlacek)


    Hello, my chat bot was working and then suddenly stopped… I should be presenting my solution tomorrow so it is a huge problem for me! The window opens with my page loaded, but there is nothing inside. Just empty window… Please help!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • @intelahelp @intela
    Hello, I finally got the error_log from my server and it was obvious at the first view that one of the plugins is erroring.
    Just for you to know, it is a plugin called “TranslatePress – Translate Multilingual sites”
    It has been installed a long time ago without any problems. This is the error message:
    [12-Sep-2019 13:14:31 UTC] PHP Warning: strpos() expects parameter 1 to be string, object given in /home/www/movegeen.com/www/movegeen.com/wp-content/plugins/translatepress-multilingual/includes/class-translation-manager.php on line 913
    [12-Sep-2019 13:14:31 UTC] PHP Catchable fatal error: Object of class stdClass could not be converted to string in /home/www/movegeen.com/www/movegeen.com/wp-content/plugins/translatepress-multilingual/includes/class-translation-manager.php on line 914

    I turned off the plugin and the chatbot is working again.

    Jakub

    PS: thank you for your help guys!

    Hello, sure!
    I turned on the error_log on my serve, got the error_log file, and it was obvious at the first view that one of the plugins is erroring.
    It is a plugin called “TranslatePress – Translate Multilingual sites”
    It has been installed a long time ago and working without any problems. This is the error message:
    [12-Sep-2019 13:14:31 UTC] PHP Warning: strpos() expects parameter 1 to be string, object given in /home/www/movegeen.com/www/movegeen.com/wp-content/plugins/translatepress-multilingual/includes/class-translation-manager.php on line 913
    [12-Sep-2019 13:14:31 UTC] PHP Catchable fatal error: Object of class stdClass could not be converted to string in /home/www/movegeen.com/www/movegeen.com/wp-content/plugins/translatepress-multilingual/includes/class-translation-manager.php on line 914

    I turned off the plugin and the chatbot is working again.

    This and your plugin were working just fine from the beginning but then something changed (maybe the Watson plugin update) and it stopped working immediately.

    I would still appreciate finding a solution to use the both plugins as I spent a lot of time translating my page to my local language…

    Jakub

    PS: thank you for your help guys!

    Plugin Support intelahelp

    (@intelahelp)

    Hello @jakubkudlacek.

    Thanks for the description of the problem and how you solved it. We have already begun to explore the possibility of using both plugins at the same time.

    Plugin Support intelahelp

    (@intelahelp)

    Hello @jakubkudlacek
    We released the new version of plugin (0.8.16) that has the fix to your issue. Please update your plugin to the latest version and let us know if the issue persists.

    @intelahelp @intela
    Hello,
    amazing, it works now! Thank you for your help.
    I have another issue to solve. As I mentioned (maybe a different threat), the plugin is not reading my pages correctly. Therefore, I cannot restrict the bot only for specific pages.
    For example, it shows a page “Workouts_Free”, but this one was already deleted or it doesn’t show the actual pages…It doesn’t reload pages after the deactivation or deleting.

    Can you please help me with this one?

    Jakub

    Plugin Support intelahelp

    (@intelahelp)

    Hello @jakubkudlacek.

    I have another issue to solve.

    Since your ‘Empty chat bot screen after page load’ issue has been resolved, could you please close the tread marked “Resolved” and create a new one for the new issue.
    Thank you

    @intelahelp @intela
    Hello guys,

    thank you for your help!
    The problem was solved!

    Jakub

    Plugin Support intelahelp

    (@intelahelp)

    @jakubkudlacek, you are welcome!

Viewing 8 replies - 16 through 23 (of 23 total)
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