Title: Empty Cart Issue Last modified: July 27, 2020 --- # Empty Cart Issue * Resolved [lprutz](https://wordpress.org/support/users/lprutz/) * (@lprutz) * [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/) * I am having troubles when I add items to the cart. I either receive a messgae that the cart is empty or I am not redirected to the cart at all. I have deactivated all plugins and have followed the steps in this highly cited article: [https://www.businessbloomer.com/woocommerce-solving-cart-empty-issue/](https://www.businessbloomer.com/woocommerce-solving-cart-empty-issue/) * I would love any help on this I can get! Thank you. * HERE IS MY SYSTEMS STATUS REPORT: * ``` ### WordPress Environment ### WordPress address (URL): https://myfacefence.com Site address (URL): https://myfacefence.com WC Version: 4.3.1 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.1 WC Database Prefix: wp_0pksk6st5q_ Total Database Size: 19.67MB Database Data Size: 17.33MB Database Index Size: 2.34MB wp_0pksk6st5q_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_0pksk6st5q_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_odb_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_0pksk6st5q_options: Data: 2.09MB + Index: 0.08MB + Engine InnoDB wp_0pksk6st5q_postmeta: Data: 1.50MB + Index: 0.16MB + Engine InnoDB wp_0pksk6st5q_posts: Data: 12.08MB + Index: 0.13MB + Engine InnoDB wp_0pksk6st5q_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_0pksk6st5q_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_yoast_indexable: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_vwh4mt6w78_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_vwh4mt6w78_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_options: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_vwh4mt6w78_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_vwh4mt6w78_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 164 custom_css: 1 customize_changeset: 31 et_pb_layout: 37 et_template: 1 et_theme_builder: 1 nav_menu_item: 6 oembed_cache: 1 page: 21 post: 8 product: 2 project: 9 revision: 425 shop_order: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (4) ### Simple Sales Tax: by TaxCloud – 6.1.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.1 WooCommerce: by Automattic – 4.3.1 ### Inactive Plugins (12) ### Antispam Bee: by pluginkollektiv – 2.9.2 Autoptimize: by Frank Goossens (futtta) – 2.7.5 Cookie Notice: by dFactory – 1.3.2 Facebook for WooCommerce: by Facebook – 1.11.4 – Installed version not tested with active version of WooCommerce 4.3.1 Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.3.1 Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder Eindhoven The Netherlands – 4.9.1 PixelYourSite: by PixelYourSite – 7.1.9 – Installed version not tested with active version of WooCommerce 4.3.1 Smush: by WPMU DEV – 3.6.3 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24 Woocommerce Product Disclaimer: by wpexperts.io – 1.5 – Installed version not tested with active version of WooCommerce 4.3.1 WP101 Video Tutorials: by WP101Plugin.com – 0.3 Yoast SEO: by Team Yoast – 14.6.1 ### Dropin Plugins (1) ### object-cache.php: APCu Object Cache ### Must Use Plugins (1) ### System Plugin: by – 3.16.4 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5282 - /shop Cart: #5283 - /cart Checkout: #5284 - /checkout My account: #5285 - /my-account Terms and conditions: ❌ Page not set ### Theme ### Name: Divi Version: 4.5.1 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 160 Oldest: 2020-06-26 10:27:24 -0700 Newest: 2020-07-27 10:05:14 -0700 Pending: 1 Oldest: 2020-07-27 15:19:37 -0700 Newest: 2020-07-27 15:19:37 -0700 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fempty-cart-issue-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/) * (@fhaps) * Automattic Happiness Engineer * [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/#post-13177740) * [@lprutz](https://wordpress.org/support/users/lprutz/) The article you linked above covers most of the things I’d usually suggest for this kind of issue. * There are two things I’d like to highlight to make sure you’ve tested: * 1. The most common source of this type of issue is aggressive caching. If you have already disabled any caching plugins installed on the site, it is important that you also reach out to your host. Often hosts might enable caching at the server level, which can be quite strong and cause this type of issues. * 2. For a conflict test to be effective you have to ensure that ALL plugins on the site are disabled except for WooCommerce (not just those you consider non- essential), and that you have switched the theme of your site to [Storefront](https://woocommerce.com/storefront/). Under that setup, with just WooCommerce and Storefront enabled, do you see the same thing? * For the testing above, I recommend those steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/) * This plugin lets you copy and redeploy a WordPress site with minimal work. * Thread Starter [lprutz](https://wordpress.org/support/users/lprutz/) * (@lprutz) * [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/#post-13177931) * Fernando, * Thank you for your response. I am looking into the server side cache issue as well as the other caching functions I have going on the site. In the meantime I did deactivate ALL of the plugins other than woocommerce.Unfortunately I am unable to activate storefront at this time. If possible, is there anything in this report that stands out to you? * Again, Thank you for your input! * ``` ### WordPress Environment ### WordPress address (URL): https://myfacefence.com Site address (URL): https://myfacefence.com WC Version: 4.3.1 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.1 WC Database Prefix: wp_0pksk6st5q_ Total Database Size: 18.68MB Database Data Size: 16.33MB Database Index Size: 2.35MB wp_0pksk6st5q_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_0pksk6st5q_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_options: Data: 1.19MB + Index: 0.09MB + Engine InnoDB wp_0pksk6st5q_postmeta: Data: 1.50MB + Index: 0.16MB + Engine InnoDB wp_0pksk6st5q_posts: Data: 12.08MB + Index: 0.13MB + Engine InnoDB wp_0pksk6st5q_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_0pksk6st5q_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_0pksk6st5q_yoast_indexable: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_0pksk6st5q_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_0pksk6st5q_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_0pksk6st5q_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_0pksk6st5q_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_vwh4mt6w78_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_vwh4mt6w78_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_options: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_vwh4mt6w78_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_vwh4mt6w78_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_vwh4mt6w78_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vwh4mt6w78_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 164 custom_css: 1 customize_changeset: 31 et_pb_layout: 37 et_template: 1 et_theme_builder: 1 nav_menu_item: 6 oembed_cache: 1 page: 21 post: 8 product: 2 project: 9 revision: 426 shop_order: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (1) ### WooCommerce: by Automattic – 4.3.1 ### Inactive Plugins (7) ### Cookie Notice: by dFactory – 1.3.2 Simple Sales Tax: by TaxCloud – 6.1.0 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 Woocommerce Product Disclaimer: by wpexperts.io – 1.5 – Installed version not tested with active version of WooCommerce 4.3.1 WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.1 Yoast SEO: by Team Yoast – 14.6.1 ### Dropin Plugins (1) ### object-cache.php: APCu Object Cache ### Must Use Plugins (1) ### System Plugin: by – 3.16.4 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5282 - /shop Cart: #5283 - /cart Checkout: #5284 - /checkout My account: #5285 - /my-account Terms and conditions: #6210 - /terms-and-conditions ### Theme ### Name: Divi Version: 4.5.1 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 59 Oldest: 2020-07-09 10:39:55 -0700 Newest: 2020-07-27 17:22:07 -0700 ``` * Plugin Support [Thu P. a11n](https://wordpress.org/support/users/thup90/) * (@thup90) * [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/#post-13179178) * Hi there, * Looking at your System Status report, I see there is a server-level cache plugin** object-cache.php: APCu Object Cache**, I’d recommend disabling that plugin to see if that helps. * If you don’t want to switch to Storefront theme since it might affect how other users see your site, you could consider using the Health Check plugin that can help you troubleshoot on your account only: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/) * Plugin Support [Thu P. a11n](https://wordpress.org/support/users/thup90/) * (@thup90) * [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/#post-13202772) * Hi there, * I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Empty Cart Issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [Empty Cart Error](https://wordpress.org/support/topic-tag/empty-cart-error/) * 4 replies * 3 participants * Last reply from: [Thu P. a11n](https://wordpress.org/support/users/thup90/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/empty-cart-issue-5/#post-13202772) * Status: resolved