Empty Cart Issue
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I have a website named kalapyaar.com with wordpress and woocommerce. The website is up and running but we are having issues with the checkout cart. Whenever we add a product and go to the cart page after, the cart page shows empty. This is happening with almost all devices.
I’ve tried clearing cache and transient. I’ve deactivated plugins and themes to see where the problem was.I’ve tried everything given here “https://businessbloomer.com/woocommerce-solving-cart-empty-issue/” and I’m still having that issue.
I would really appreciate it, if anyone could help me out.
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This topic was modified 5 years ago by
vaibhavtyagi949.
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This topic was modified 5 years ago by
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi there @vaibhavtyagi949,
> The website is up and running but we are having issues with the checkout cart. Whenever we add a product and go to the cart page after, the cart page shows empty. This is happening with almost all devices.
Something is definitely broken here. Can you please send us a copy of your site’s System Status so we learn a bit more about your site’s config?
You can find it via WooCommerce > Status > Get system report and then “Copy for support”. Once you’ve done that, paste it here in your response.
Cheers!
@treibalen There you go
### WordPress Environment ### WordPress address (URL): https://www.kalapyaar.com Site address (URL): httpss://www.kalapyaar.com WC Version: 3.6.1 Log Directory Writable: ✔ WP Version: 5.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 32 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.60.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.39-cll-lve Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.6.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 31.29MB Database Data Size: 22.71MB Database Index Size: 8.58MB wp_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + 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0.00MB + Index: 0.00MB wp_amwscp_amazon_feeds: Data: 0.00MB + Index: 0.00MB wp_amwscp_amazon_templates: Data: 0.00MB + Index: 0.00MB wp_amwscp_feeds: Data: 0.00MB + Index: 0.00MB wp_amwscp_orders: Data: 0.00MB + Index: 0.00MB wp_amwscp_template_values: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.06MB + Index: 0.09MB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB wp_masterslider_options: Data: 0.00MB + Index: 0.00MB wp_masterslider_sliders: Data: 0.00MB + Index: 0.00MB wp_mdf_query_cache: Data: 0.00MB + Index: 0.00MB wp_mdf_stat_buffer: Data: 0.00MB + Index: 0.00MB wp_mdf_stat_tmp: Data: 0.00MB + Index: 0.00MB wp_ms_snippets: Data: 0.00MB + Index: 0.00MB wp_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB wp_nextend2_section_storage: Data: 0.09MB + Index: 0.01MB wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.00MB wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB wp_nextend2_smartslider3_slides: Data: 0.10MB + Index: 0.00MB wp_options: Data: 3.05MB + Index: 0.06MB wp_orders_manifests: Data: 0.00MB + Index: 0.00MB wp_postmeta: Data: 5.50MB + Index: 2.92MB wp_posts: Data: 3.05MB + Index: 0.28MB wp_queue: Data: 0.02MB + Index: 0.00MB wp_responsive_menu: Data: 0.01MB + Index: 0.02MB wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB wp_snippets: Data: 0.00MB + Index: 0.00MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.09MB + Index: 0.06MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_wpgmza: Data: 0.02MB + Index: 0.00MB wp_wpgmza_categories: Data: 0.02MB + Index: 0.00MB wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB ### Post Type Counts ### attachment: 568 custom_css: 4 customize_changeset: 6 elementor_library: 3 is_search_form: 1 ml-slide: 10 ml-slider: 1 nav_menu_item: 25 page: 16 popup_theme: 6 post: 1 product: 449 revision: 270 rl_gallery: 1 scheduled-action: 26 shop_coupon: 2 shop_order: 42 shop_order_refund: 1 user_request: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (11) ### Akismet Anti-Spam: by Automattic – 4.1.1 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.3.8.3 Autoptimize: by Frank Goossens (futtta) – 2.4.4 Cloudflare Flexible SSL: by One Dollar Plugin – 1.3.0 Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce Real-Time Find and Replace: by Marios Alexandrou – 3.9 WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.9 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.1 BLue Dart shipment Extension for woocommercenew: by Softprodigy System Solutions (P) Ltd. – 1.0.0 – Not tested with the active version of WooCommerce Yoast SEO: by Team Yoast – 11.0 – Not tested with the active version of WooCommerce Smush: by WPMU DEV – 3.2.0.1 ### Inactive Plugins (14) ### BLue Dart shipment Extension for woocommerce: by Softprodigy System Solutions (P) Ltd. – 1.0.0 – Not tested with the active version of WooCommerce Cloudflare: by John Wineman Furkan Yilmaz Junade Ali (Cloudflare Team) – 3.3.3 Code Snippets: by Shea Bunge – 2.13.3 Debug Bar - Enable WP_DEBUG from admin dashboard: by Puvox.software – 1.70 Image optimization service by Optimole: by Optimole – 2.0.6 Orbit Fox Companion: by Themeisle – 2.8.3 WC - APG SMS Notifications: by Art Project Group – 2.16.1 – Not tested with the active version of WooCommerce WebP Express: by Bjørn Rosell – 0.12.2 WooCommerce PayU India (PayUmoney & PayUbiz): by _KDC-Labs – 2.1.1 – Not tested with the active version of WooCommerce WooCommerce PayUmoney BOLT with Shiprocket: by PayUmoney – 2.6 – Not tested with the active version of WooCommerce WPForms Lite: by WPForms – 1.5.2.2 WP Google Maps: by WP Google Maps – 7.11.03 WP Maintenance Mode: by Designmodo – 2.2.2 WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.7 ### Settings ### API Enabled: – Force SSL: ✔ Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #31 - /shop/ Cart: #32 - /cart/ Checkout: #33 - /checkout/ My account: #34 - /my-account/ Terms and conditions: #2243 - /terms-and-contitions/ ### Theme ### Name: Shop Isle Version: 2.2.45 Author URL: https://themeisle.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 24 Oldest: 2019-04-21 16:32:40 +0000 Newest: 2019-04-21 18:57:28 +0000 Pending: 2 Oldest: 2019-04-28 16:32:40 +0000 Newest: 2019-04-28 16:32:41 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Hey there again!
Can you please try this again with all plugins except WooCommerce deactivated? That would be the first thing that I would try to check. A lot of times there are issues with plugins that modify a lot about how your site works, such as optimization and security plugins, so I would make sure that all plugins are deactivated.
Hey there,
I did that too, uninstall plugins and then checked, infact I’ve done that several times, but the issue is still there. I would be grateful if you could help me out here.Hey there again!
Are you able to provide insight into reproducing it? I can’t seem to get it to not work for me, as you can see my cart here: https://cld.wthms.co/sbqHzp
Hey There @slash1andy
The issue I’m facing is happening mostly with mobile devices and tablets. The plugins and theme I’ve used is as follows
Theme: Shop Isle
Plugins:
1) Akismet Anti Spam
2) All in One WP security
3) Autoptimze
4) BlueDart shipment extension for woocommercenew
5) Paytm Payment Gateway
6) Real-Time find and replace
7) Smush
8) WooCommerce
9) Yoast SEOAnd let me know if you need the cPanel Id and Password, I will mail it to you.
or you can just mail me at fortheartinyou@gmail.com and I’ll send you the required credentials.Thank you!!
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