Empty Backorders? column and detail page

  • Resolved oliz

    (@oliz)


    3 years, 3 months ago

    Hi

    I have a product (“Testprodukt”) with inventory “1”. If I buy 8 of them, the inventory will be “-7”.

    When I’m in the overview page of woocommerce orders, the “Backorder?” column is empty. Even when I go to the detail page of the order, I don’t see anything.

    Screenshot 1 (Woocommerce order overview): https://share.getcloudapp.com/kpuDm5Z5

    Screenshot 2 (Woocommerce detail page of the order): https://share.getcloudapp.com/2Nuqr58G
    On the right side (marked in red) the message that the inventory has been reduced to -7 appears correctly.

    If these things work, this would be a great plugin.

    I would be really happy if you can help me.

    Kind regards,
    Olivier

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author jeffrey-wp

    (@jeffrey-wp)

    3 years, 3 months ago

    Gutentag Olivier,

    What other plugins are activated besides WooCommerce?

    Kind regards,
    Jeffrey

    Thread Starter oliz

    (@oliz)

    3 years, 2 months ago

    I have installed the following plugins:

    Advanced Custom Fields

    Better Search Replace

    Classic Editor

    Ele Custom Skin

    Elementor

    Elementor Pro

    Post Types Order

    WooCommerce

    WooCommerce Stripe Gateway

    Thread Starter oliz

    (@oliz)

    3 years, 2 months ago

    Hi Jeffrey

    Do you have any idea why this isn’t working?

    Kind regards,
    Olivier

    Plugin Author jeffrey-wp

    (@jeffrey-wp)

    3 years, 2 months ago

    We found the reason of your issue. You have to set the product settting ‘Allow backorders?’ to ‘Allow, but notify customer’ in stead of ‘Allow’. It’s a design decision from WooCommerce to only show backorder information in frontend and backend if the allow backorders setting is set to notify the customer. If you ask us it should always show this information in the backend. (We will contact WooCommerce to check if this is a known ‘bug’ or there are plans to alter this behaviour in the future).

Viewing 4 replies - 1 through 4 (of 4 total)
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