Plugin Contributor
Natalie
(@nrherron)
Hi @ion7,
I’m sorry to hear you’re running into this issue as well! We are happy to take a look at what’s going on!
We just need a bit more information from you!
Can you provide us some screenshots of the issue on the back end settings?
Screenshots are very helpful to us as well as your LifterLMS System Report!
You can find the system report here: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/
Please use services like Imgur, Dropbox, or Pastebin to share screenshots and system report. Remember that this is a public forum. If you don’t want your urls, server paths, and other potentially sensitive information information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting. Please never post any logins, email addresses, or credentials.
Let us know if you have any questions about finding and sharing this information!
Thanks and take care,
Thread Starter
ion7
(@ion7)
Hi Natalie
Problem solved! The issue was with the video I had uploaded.
Thanks for your prompt reply! 🙂
Plugin Contributor
Natalie
(@nrherron)
Hi @ion7,
Wonderful! I’m glad you were able to solve it!
Let us know if there’s ever anything else we can help you with!
Thanks and take care,