Hi!
I checked the website, and it looks like a problem that may not be related to the Playbuzz item embedded there – the page indeed wouldn’t scroll for me, until I resized the page.
It seems as if the scroll is disabled if the page’s height is above a certain number. If I resize the browser’s height and refresh, the scrolling works. If I resize the page just a little bit when the scrolling is frozen, it starts working as well, regardless of the page’s original height.
Our items don’t mess with these page settings – I’m assuming that this behavior is probably some issue with the theme.
Hello,
Thank you for your super quick reply. I will contact the theme owners and see if they have any information for me. However, I have other pages that are higher/taller than this one and they work fine.
I would hate to have to remove the quiz from our site and not be able to use Playbuzz if I can’t get it to scroll. If you get any more ideas of where I should look to correct this please don’t hesitate to share them with me.
Sincerely,
Kristine
Thank you, Kristine!
Please let us know what they answer and if the issue has been resolved.
Avada updated their theme and it all works now. Thank you for your time!! You have a great plug in and service!
Kristine
