Hi @penwallace,
Sorry for the late reply,
First Check any error on your console log; it does not then check all settings are proper on the plugin.
After that, it’s not working fine, so contact the plugin author, and we think that it helps you properly.
we have not to check all third-party plugin on our themes, and we have found any conflict issue with our theme, so we definitely solve it asap.
Thank you