Support » Plugin: BigCommerce For WordPress » Embedded Checkout error

  • After adding the product into the cart when I click proceed checkout it will open checkout page, but when I enter the billing details and click next/payment/etc then its showing blank page, nothing comes up, and I found this in my console.:

    EMBEDDED_CHECKOUT_UNSUPPORTED_ERROR: "The following payment methods are not supported by Embedded Checkout: chasepay. Please contact us for assistance."
        t CustomError.ts:24
        t EmbeddedCheckoutUnsupportedError.ts:5
        isSupported EmbeddedCheckoutSupport.ts:22
        checkEmbeddedSupport Checkout.tsx:470
        componentDidUpdate Payment.tsx:117
        React 3
        unstable_runWithPriority scheduler.production.min.js:18

    I don’t know whats happen, Need support on this.

    Image link:

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Topher


    Hey there, thanks for contacting us. There are some payment gateways which don’t work with Embedded Checkout because of how they operate. You can either switch payment gateways, or switch to a full page checkout. You can switch to full page checking by going in the WordPress admin to BigCommerce → Settings and click the Cart and Checkout area. There’s a checkbox to turn off Embedded Checkout.

    The full page checkout is a page in your store at BigCommerce and would be styled and designed there.

    Hi, Thank you for your replay.
    Already I check it, redirect checkout works fine, but embedded isn’t working. in my payment gateway, I am using
    1: Authorize. Net
    2: PayPal
    3: Cheasepay

    But as I see all the embedded payment gateway from the bigcommerce, I think my payment gateway support embedded checkout, because I think I didn’t use any hosted payment gateway.

    Plugin Support Topher


    Chasepay doesn’t work with embedded checkout at this time. If you need to have it then the redirect checkout is your option at this point.

    Have you found any documentation that Chasepay SHOULD work, and that this is a bug?

    please check this url and image:

    I think chase pay support embedded gateway


    Also i was updated plugin with your latest version of WP plugin

    Plugin Support Topher


    That’s really useful data, I’ll investigate and let you know. Thanks for your patience.

    Thank you, I will wait for your reply, sir.

    Plugin Support Topher


    I wanted to let you know that we’ve made a trouble ticket on our end, but it might take some days for it to be examined. Please be reassured that we’re still working on it.

    Thank you so much for your support sir.

Viewing 8 replies - 1 through 8 (of 8 total)
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