• Resolved earthnutvt


    I have two forms on my client’s website. The email notifications are both set up with same to, from and CC. The only difference is the entry content ([default-message]), none of which contains URL’s or anything like that. One email sends. The other doesn’t. When I go into the entry details for an entry on the one that doesn’t send and hit “Resend emails”, they send.

    The form that doesn’t send emails has a payment option at the end. I have the admin email notification set to send on “Create”. Is this correct? I want to be able to test it without making a payment. It doesn’t seem to send on “Create” without making a payment.

    • This topic was modified 1 year, 4 months ago by earthnutvt.
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  • Plugin Author Steph Wells


    Hi there,

    It sounds like you are using an addon for the payment part. Does the email come through correctly with all other plugins disabled (including Formidable addons)? If so, it sounds like a configuration issue with the payment part. Since we are not allowed to provide support here for premium products, can you please open a ticket in our help desk?

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