Emails with Gift Cards won’t reach customers

  • Resolved kampg

    (@kampg)


    4 years, 11 months ago

    Hello,
    customers are not receiving their gift card email with the gift card number, the email is being sent to administrator email instead. Why? I always have to re-send the email to the customer.
    Thank you, Kamila

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pimwick

    (@pimwick)

    4 years, 11 months ago

    Hi Kamila, I checked your site and the To / From / Message fields are not being added to the Cart when the gift card is added to the cart. When you view the Cart you should see the To / From / Message fields listed.

    This looks to be caused by an AJAX Add-to-Cart process that is not correctly pulling in all fields in the form. Disable the AJAX Add-to-Cart option for your Theme and see if this fixes the issue.

    If it does, you may be able to disable it just for the Gift Card product so as not to interfere with anything else. You would need to contact your Theme developer for assistance with this.

    Thread Starter kampg

    (@kampg)

    4 years, 11 months ago

    Hello,
    thank you very much for your fast response. I disabled ajax and the problem is solved.
    Many thanks, Kamila

    stljeff1

    (@stljeff1)

    4 years, 9 months ago

    how did you disable ajax? — duh nevermind.

    • This reply was modified 4 years, 9 months ago by stljeff1.
Viewing 3 replies - 1 through 3 (of 3 total)
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