Title: Emails translation issue
Last modified: December 17, 2024

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# Emails translation issue

 *  Resolved [samo73](https://wordpress.org/support/users/samo73/)
 * (@samo73)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/emails-translation-issue/)
 * Hello,
 * I hope you’re doing well.
 * I am reaching out to report an issue regarding the configuration of automatic
   emails sent to students, instructors, and administrators, specifically related
   to the translation of certain parts of these email texts.
 * For example, in the email titled _“Completed a Course”_, I noticed that the different
   components of the email—the subject line, header, body text before the button,
   and footer—remain in English, even though they are translated into French and
   Arabic using the **Loco Translate** plugin. This happens regardless of whether
   the site is set to French or Arabic.
 * I have verified that these texts exist in the _“tutor-pro.pot”_ file located 
   in the directory _“/wp-content/plugins/tutor-pro/languages/”_. Furthermore, the**
   pro-fr_FR.po** and **pro-fr_FR.mo** files are correctly generated and stored 
   in the directory _“/wp-content/languages/loco/plugins/”_.
 * It seems there is an issue preventing the translations from being applied. Could
   you please escalate this matter to the technical team to resolve it?
 * Thank you in advance for your support and prompt attention to this matter.
 * Best regards,

Viewing 1 replies (of 1 total)

 *  Plugin Support [Rashed Hossain](https://wordpress.org/support/users/wprashed/)
 * (@wprashed)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/emails-translation-issue/#post-18210143)
 * Hello,
 * Thank you for reaching out.
 * It appears the issue you’re experiencing is related to the Tutor LMS Pro plugin,
   which handles the automatic emails and their translations. Unfortunately, this
   forum is dedicated to support for free products only, and the issue you’re facing
   falls under the Pro version.
 * Best regards,
    Rashed Hossain Lead, Tech Support at Tutor LMS.

Viewing 1 replies (of 1 total)

The topic ‘Emails translation issue’ is closed to new replies.

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 * 2 replies
 * 1 participant
 * Last reply from: [Rashed Hossain](https://wordpress.org/support/users/wprashed/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/emails-translation-issue/#post-18210143)
 * Status: resolved