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Emails to some coming out blank (4 posts)

  1. websherpa
    Posted 3 years ago #

    I've been testing Wysija and I want to love it and go pro, but we just can't get consistent results out of the receipt format of the Preview emails (whether it's the default template or another). When emails are received by some recipients (independent of email client) the emails go through fine, on some others (like gmail and even the domain that is hosting the wordpress site) the emails just appear completely blank.

    I'm taking a wild guess when I say that I think it has something to do with the way the mulit-part mime is set out and being interpretted???. Even on the emails that "look" blank, the source code is there. But the code between the multi-part mime delimiters is completely different between the emails you can see and the ones you can't.

    I can't figure out what's going wrong.

    It doesn't appear to be a simple theme plugin conflict (switching themes gets same results).


  2. MailPoet
    Plugin Author

    Posted 3 years ago #

    websherpa, have you been in touch via support.wysija.com?

    We're quicker to help there than here on the support forums. Let us know!

  3. websherpa
    Posted 3 years ago #

    Yes, the internal team took a look. It turns out to be an issue with how Wysija interacts with the PHP mail functions on our servers. The sad thing is that other Plugins can interact and function with the built-in mailing functions of the server but for some unknown reason Wysija cannot. So we are continuing with CAmpaign Monitor separate from Wysija until this changes. There is nothing unusual about our installation, other plugins or Apache server.

  4. MailPoet
    Plugin Author

    Posted 3 years ago #

    Sorry to hear that. Can you get in touch via our contact form, I just want to double verify with you something: http://support.wysija.com/feedback/

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