Emails sent by MailPoet are going to SPAM box.

Resolved slowaways
(@slowaways)

2 years, 10 months ago

I’ve tested MailPoet sending email and it’s going to SPAM in GMail. I’ve already tested modifying the sender address and reply address, I have domain verified and even so the emails are going to the SPAM box when I do a test sending there in the Emails -> Welcome Emails -> Edit -> Preview – area > Send to email.

I don’t know what else to do because everything is set up!

Should I change the email template to a less simple one?
I choose the simple version model.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Elvira K. a11n
(@treibalen)

2 years, 10 months ago

Hi there @slowaways,

Thanks for reaching out!

Can you please check the same email against this spam score tool? https://kb.mailpoet.com/article/147-test-your-spam-score-with-mail-tester

Please share a link to your results here.

Cheers!

Thread Starter slowaways
(@slowaways)

2 years, 10 months ago

Hi @treibalen,

Result: 10/10

Why it’s going to SPAM?

Plugin Support Elvira K. a11n
(@treibalen)

2 years, 10 months ago

Hi there @slowaways,

It seems like it’s failing some checks that are specific to Gmail.

Can you please check the email headers of one of the emails that were received to Spam folder? There could be some clues on why it was considered as spam.

https://support.google.com/mail/answer/29436?hl=en

Also, does it happen to all Gmail recipients?

There is also mail client spam filtering level which may come into play here.

Cheers!

Thread Starter slowaways
(@slowaways)

2 years, 10 months ago

@treibalen

All fine, I think:

View post on imgur.com

Plugin Support Elvira K. a11n
(@treibalen)

2 years, 9 months ago

Hi there @slowaways,

Can you please share the headers here in plain text via pastebin.com?

Please remove the actual email addresses from there before sharing.

Can you please clarify if that happens to all Gmail recipients?

Cheers!

Plugin Support Elvira K. a11n
(@treibalen)

2 years, 9 months ago

Hi there @slowaways,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

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