Support » Plugin: Essential Real Estate » Emails not sent to users/admins

  • Hello,

    I have a problem about emails not being sent to either users or admins. In the plugin settings, under “Email Management”, both user and admin emails are enabled for several fields, such as “New registered user”.

    I have the WP Mail SMTP plugin installed and configured in the website to use:
    – WordPress standard (built-in PHP mailer, no external shipping provider)

    I run several test emails from WP Mail SMTP and all of them were received correctly.

    I am also receiving emails from WooCommerce without any issues.

    Could you please advise on how to fix this issue?

    Thank you in advance for your help.

    Regards,
    Daniel

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dannarmer

    (@dannarmer)

    Hello,

    Just an update on my query.

    I’ve tested sending emails from the contact form in any of the posted ads in our website and they work fine, so we are just not receiving the automatic emails generated whenever a user registers, etc.

    Would it be the cause that we are using the built-in PHP mailer instead of setting SMTP details?

    Any answers above the above would be really appreciated.

    Regards,
    Daniel

    Plugin Author g5theme

    (@g5theme)

    1. Your system send mail normal.
    2. Check your website config Enable or not here: https://prnt.sc/12r6atl
    3. Check spam/junk folder when test
    If still don’t work, i need check directly on your website.
    Thanks

    Thread Starter dannarmer

    (@dannarmer)

    Hi,

    Thanks for your reply. Please see my answers below:

    1. System sends email normal – I have tested this.
    2. It is enabled.
    3. I checked the spam/junk folder and they are not received there.

    Please, let me know the email address where I can send you the details to access our website.

    Thank you for your help.

    Thread Starter dannarmer

    (@dannarmer)

    Hi,

    @g5theme whenever you have a moment, please send me an email address where I can send you the access details.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.